RouteManager Reviews

Pros

RouteManager took a project everyone on our team used to dread and made it manageable. We had been loading 2,500 addresses into mapping software that couldn't build route groups on its own so everything had to be done manually. That meant drawing boxes on the map, zooming in to print the map and address list, then zooming back out and repeating that same process around 250 times just to create routes of 10 houses each. With this software, that manual workload disappeared. It automatically grouped the houses into 10-stop routes and also made printing the maps and address lists much simpler.

Cons

At first, I was a bit hesitant about buying software online from a company located so far away. Still, the RouteManager team took the time to address every concern I had and backed it up with excellent support. In the end, we've never regretted the purchase.

Pros

For the price, this software delivers a lot of value. It's simple to use and the Excel upload feature is especially helpful. We rely on it every day for route planning and the cloud-based access makes it convenient for anyone to use no matter where they are.

Cons

One downside is that it doesn't account for traffic patterns very accurately. It also lacks built-in GPS tracking integration.

Pros

After more than two years of using Viamente, we've stayed consistently impressed by both the service and the technology. We rely heavily on their web interface as well as the API and both have performed exactly the way we expected. The web interface has been easy for our team to use and the API was simple to integrate into our setup. What began as a tool to support drivers on existing routes has since grown into a core part of our online grocery delivery operation. The platform has been stable and fast and on the occasions when we've needed help, their support team has responded quickly and handled issues very well. As our business has expanded, they've also been very open to collaborating with us and finding the best way to move forward together. We're definitely looking forward to continuing the relationship.

Cons

I've got no complaints.

Pros

Out of all the software we tried, this one offered the most customizable options. It's very simple to shift stops to different times or assign them to other trucks. When territories and time windows are set up carefully, it does a solid job of building routes for the trucks.

Cons

This is commercial routing software but it still sends trucks onto passenger parkways. From time to time, it also places a stop in the wrong state or even another countryeven when the address format matches the rest. And if there's an issue, you'll usually need to leave a message instead of expecting a quick response.

Pros

We used it for 2.5 years and we're really glad we came across it. We currently run a fleet of 15 vehicles and deliver about 180 orders a day, each with its own specific requirements like delivery time windows, size and weight. With Viamente, route planning usually takes just a few minutes though it can take a bit longer when we're tight on drivers for the number of orders that need to go out. The interface is simple and gives a clear high-level view as well as detailed insight into every route or individual stop. It's also very convenient that the finished route can be emailed directly to drivers so they can check it on their smartphones before heading out and while making deliveries. The software scales extremely welleven up to hundreds of stops and it handles multiple constraints impressively well, including time slots, vehicle capacity and driver or vehicle speed. On top of that, the support is truly exceptional. They really make an effort to understand your situation and adapt to your specific needs and I honestly haven't come across another software company that offers this level of support.

Cons

One thing that's missing is the ability to customize the email sent to drivers so it can't be branded with your company identity.

Pros

PestPac and RoutePoint have been phenomenal for our business. Having access to customer and billing information from anywhere with an internet connection has been incredibly helpful. It has really simplified the administrative side of things for us. We can mail customers, look up their information, schedule service and handle billing with just a click. Thank you so much!

Cons

No complaints.

Pros

From an IT perspective, this application does more than just help us validate data. It's very user-friendly which makes training our additional staff quick and easy. Being able to verify customer addresses, map locations and build routes lets us test multiple what-if scenarios when evaluating routing options for potential new customers.

Cons

I have zero complaints.

Pros

Running a service business with multiple calls each day, this tool helps me work out exactly what can realistically be completed in a single day which saves both time and unnecessary fuel costs. We get to customer sites when we say we will and that really shows our efficiency to clients while improving how they see our business. At this point, I can honestly say we'd be lost without it. We're now able to complete all customer calls in one day and routing to specific locations within their opening hours is a huge advantage. It genuinely makes life simpler for a service manager and I would absolutely recommend Viamente because it supports multi-route planning and time restrictions which are very hard to calculate by hand. The biggest gains are the time savings for me when planning routes and for the drivers out on the road. On top of that, uploading routes to GPS is excellent and being able to download the map and view the planned route is extremely helpful. With how busy the roads are software like this also improves driver safety by automating routes and scheduled calls.

Cons

Only good things to say.

Pros

Watching our food delivery operation grow, Viamente has turned into a truly valuable partner. A routing process that used to take several hours now takes much less time and even last-minute changes are simple to work into the plan. The platform is clear, flexible, user-friendly and scalable enough to grow right alongside us. On top of that, the customer service team is consistently responsive, friendly and helpful and we're excited to keep working with Viamente for years to come.

Cons

Nothing but good stuff here.

Pros

For the past three years, we've relied on Viamente Route Planner to help our small school deliver Mother's Day brunch bags to more than 700 addresses successfully. Before we came across Viamente, we were spending countless hours going over paper maps just to figure out routes for our volunteer drivers. Now we simply enter all the addresses into Viamente and, just like that, the routes are ready. It's been such a huge relief.

Cons

Can't fault it.

Pros

This tool does exactly what I need it to do and it's super simple to use. Really solid tool.

Cons

Not a single flaw to point out.

Pros

RouteManager has saved us the equivalent of 2-3 FTEs by handling route planning with Viamente instead of leaving it up to the drivers. Before, each driver was spending 15-20 minutes every day on this and we also had to organize and stage product around that process. Now one person can take care of it all in about 30 minutes. It's simple to use, saves us a lot of time and cuts costs too.

Cons

My experience was wholly positive, no errors or anything.

Pros

This has been a huge help for us. It's saved us a lot of time, effort and frustration. We used to spend hours in Google Maps mapping out 25 stops at a time but now we can just upload an Excel file and send the route straight to our drivers to use on their GPS.

Cons

No complaints.

Pros

Viamente has saved my company a lot of time. It's reassuring to know our drivers are taking the most efficient routes possible for all of our deliveries.

Cons

All good here.

Pros

Working at a company with lots of road warriors visiting the same stores every month, we've used Viamente to analyze how efficient our routes are. It has worked really well for us. Thanks!

Cons

Honestly can't think of anything wrong with it.

Pros

Every year our team has a pretty unusual use case for Viamente since logistics is not normally part of what we do. We have one major annual event where we deliver yard signs to more than 2,500 supporters in just one week. Before using the software, this process had grown into weeks of manually putting together routes of 10 to 15 signs at a time, plus creating maps for our volunteers. Viamente completely changed that for us and cut those weeks of work down to about 4 or 5 days. Instead of manually drawing circles around parts of town to figure out the best area to cover, the software handled the route breakdown for us and even generated the maps and directions. It honestly felt like a lifesaver and I was almost in tears when we saw everything it could do.

Cons

I really can't fault it.

Pros

After more than a year using Viamente, I can honestly say the phone support has been outstanding and the route planning is consistently accurate. It's saved me countless hours and a lot of stress along the way. I fully expect to keep using this service for as long as I'm in business.

Cons

There's nothing to critcize.

Pros

I compared a number of route planning platforms in detail and Viamente clearly came out as the strongest option for us. It lets us match driver requirements and skillsets precisely while helping us serve a high volume of customers each day in the most efficient way possible. The amount of workload it has taken off our team and the productivity gains we've seen have made a huge difference, to the point where our organisation is bringing in around 20% more revenue each month. For us, Viamente has paid for itself many times over and we honestly couldn't rate it more highly.

Cons

We genuinely love it and have no complaints at all.

Pros

Finding this software felt like a dream come true. It's very user-friendly and the route optimization has saved me both time and money. Using it has helped me serve my clients better and made my drivers' days much more manageable. It's customizable, simple to work with and very reasonably priced for everything it can do.

Cons

Nothing bad to say.

Pros

After switching to Viamente, my team has become about 90% more efficient. On top of that, the customer service has been amazing.

Cons

I honestly have nothing negative to say.