Routeware Reviews

Pros

Software's look and feel seem to have strong potential but i have some notes too!!

Cons

Dispatch Map problems happen constantly. It lags a lot, reducing efficiency. Updates are repeatedly pushed without a sandbox, leading to system breakdowns that aren't fixed until customers report them and even then resolution takes too long.

Pros

I see a lot of potential in the design and usability of the software. The interface looks great to be honest.

Cons

We keep running into issues with the dispatch map. It lags quite a bit and wastes a lot of time. They go forward with updating the software without testing it first causing breakdowns. It seems like the system only gets fixed after we raise the issue and even then the fixes are not done quickly.

Pros

It lets me keep track of all vehicles in the collection while collecting data that can be put to use to improve routing.

Cons

User reports could use more automation and reporting best practices could be put into use. but overall, its a good software

Pros

Routeware connects with our existing back-end system, with information transferred to the right places in both systems. That includes stop pickup dates and times, the driver's geolocation when a stop is completed or "blocked" and container weights sent in real time. Photos taken by drivers are attached to the right stop and appear in our back end. It also offers an RFID option that we're currently testing. It works with our scales so we'll be able to verify that the right container was picked up and capture its weight at the same time. This tool has also set up tag scanning to select the stop on the driver's tablet, even when stops aren't completed in order which removes one step of tablet interaction for the driver.

Cons

The support team is helpful when you call but being told you need to buy hardware that wasn't included with the original equipment to troubleshoot an issue can be discouraging. The price is also on the high side. Operations with only a few trucks may want to stick with paper route sheets until their fleet reaches at least 12-15 trucks.

Pros

It offers useful functionality and is willing to integrate with other products, even those from competitors. Their team is also open-minded about identifying improvements and collaborating on development projects with their team and ours.

Cons

There can still be occasional delays in getting a response but the response lag has improved a lot over the last six months.

Pros

We were able to get a handle on a very outdated paper-map system we had relied on for years especially as our city continues to grow year after year. Since then, we've improved efficiency, collection schedules, customer accountability and our ability to charge accurately for the services we provide.

Cons

User reports could be more user-friendly than they currently are.

Pros

Supervisors get access to a large amount of live information about crews out in the field. I know much more about how the crew is doing and problems are spotted much earlier in the day. The added insight also helps me recognize top performers and identify where lower performers are having trouble. Crews now have a way to share what they see in the field with the office staff who answer calls. It has made a real difference and I would not want to return to running things without it.

Cons

Setting up the "Geo Pins" and adjusting them took a lot of effort at first. Getting the system running well enough for everyone to feel comfortable using it every day was also a major undertaking. Crews may resist using it initially and there is a steep learning curve before we can get the information we need and make full use of the system. Sorting through user reports is a nightmare. There is a huge amount of useful information available but navigating it is so difficult that people get frustrated and give up.

Pros

This software has been a reliable all-purpose operations tool. Since it's web-based, it connects easily with back-office programs. Its RFID read-and-capture technology supports better GPS and asset management. Getting started doesn't involve a difficult learning curve, even for less tech-savvy users and customer service compares favorably with competitors.

Cons

To stay competitive in this niche, they need to put more focus on a web-based customer billing option. A few things take some adjustment, including the fact that carts not assigned to a route won't be recognized.

Pros

They have plenty of data to review, from armature counts and truck weights to all the metrics in between. It's also easy to use.

Cons

Route preparation takes time. Ideally, routes and GIS coordinates are recorded before the driver heads out, avoiding unnecessary wasted time for the operator. Getting this process in place took several months.

Pros

Using the software is very easy. It offers many important features for handling daily operations effectively and it is also efficient and cost-effective.

Cons

We have occasionally had trouble reading RFID tags, along with connection problems when sending or capturing data to and from field equipment. These have been minor issues and were resolved right away. Aside from that, everything works fine.

Pros

Drivers find the interface easy to use and it can be customized for different billing software too. Support is excellent and it captures a strong amount of data. It also provides route optimization, route data can be exported to other apps and pictures are taken automatically when needed. All in all we like it

Cons

Built-in reports don't cover what we need though custom reports are available for an added cost.

Pros

I can send out helper routes whenever a call comes in and that's what i like about this software!!

Cons

Installing it could use some improvement.

Pros

The user interface is simple for the drivers to use and I love that theres customization available for various billing systems. The support service is very professional and the amount of data it gathers is impressive. It also offers route optimization through Easy Route and the ability to export route data to other apps. Plus automatic picture uploads when needed make things even more convenient. All in all it is a great software!

Cons

The default reports just dont meet our needs. Theres extra cost if you want custom reports.