“route optimization saved time off deliveries”

Pros

The software is generally easy to operate. It has helped us cut a significant amount of time off our deliveries and has made delivery days very convenient and simple. Route optimization is a great solution to the traveling salesman problem especially for batch deliveries. Automated notifications to customers are another plus.

Cons

There is limited ability to customize notifications to customers. The only thing we would like to see is the ability to edit or include dynamic text in notifications to customers.

“Well-rounded dispatch system”

Pros

What we love about Shipday is how easy it is to use and apply to our business. It comes with everything you need to handle the different elements of business such as analytics for accounting and a well-organized and productive dispatch system. It is overall a really well-rounded system and app. The app is really responsive and has many features to support our drivers while they are on shift. The support has been stellar and the development team is always improving the app in a variety of ways. It has been a really great experience.

Cons

Like with any software there will be random bugs at times but nothing serious has ever inconvenienced our day to day. The support has been really great at communicating what is going on when we have reached out. They are also quick to respond to the situation. We feel like we are in good hands.

“Fast driver onboarding”

Pros

Their platform runs really well for us. Our drivers pick it up fast and our dispatchers find it easy to work with. New staff get trained in no time. Also the software packs plenty of tools that let us get things done at a fast pace while remaining simple to grasp.

Cons

The one thing we do not like is that there is no customer-facing portal right now. Their team told us this feature is coming soon though.

“backend reporting needs better accuracy”

Pros

We can show customers live GPS tracking for their delivery orders. Customers are also able to message drivers directly when they need help locating an address. On top of that, we can see where our drivers are at any point while they are clocked in.

Cons

Customer-facing live GPS tracking and driver location visibility work well but the backend reporting needs improvement to match that same level of real-time accuracy for operational decision making. I am hoping their backend reporting gets better. We need more accurate real time data.

“Requires little to no training”

Pros

Every one of our drivers picked it up very quickly and used it after only a little training. It works exactly the way I hoped a delivery software would and it does so without causing any confusion. On the rare occasion that something needs attention customer service has done an excellent job answering our questions.

Cons

The map is not always completely accurate.