“Mostly free, includes simple navigation”

Pros

I really appreciate that it's mostly free to use. The app is simple to get around and it also costs less than other options out there.

Cons

Delivery can be a bit slower at times. Every now and then the food shows up cold and not very good but it doesn't happen all the time.

“third-party driver access with review generation”

Pros

For us having access to third-party drivers has been a big plus and we also appreciate that the platform helps bring in reviews and additional business.

Cons

Their website can be confusing to navigate and some parts feel a bit vague.

“outstanding onboarding and Toast support”

Pros

Onboarding was handled step by step and the team guided us through the Toast integration better than any other company I've worked with.

Cons

No downsides to it.

“convenient backup for deliveries”

Pros

Having this available is really convenient and it means we do not have to stress about keeping in-house delivery drivers on staff at all times.

Cons

Every now and then, the driver quality is not the best but that is not really Shipday's fault.

“amazing support and value”

Pros

The service has been amazing especially for the value. The support team is also fantastic and always helpful.

Cons

Honestly, I have nothing to complain about because any concern that comes up gets resolved right away.

“exceptional support”

Pros

Their support and service have been exceptional with the level of help they provided for us.

Cons

At the start a few features needed updating but those improvements have already been made.

“offers useful dispatch and driver reports”

Pros

It's very easy to navigate. The mobile dispatch, restaurant and driver reports, plus auto dispatch have all been really useful.

Cons

No issues. I only see it improving from here.

“Simplifies outbound shipping and improves efficiency”

Pros

Handling product shipments and managing the outbound side has become much easier for us with this program. It saves both our time and money and it has definitely helped improve our overall efficiency.

Cons

I can't process DHL directly through it but I was able to find a workaround that still lets me use my DHL shipping partner from within the app.

“slow support during evaluation period”

Pros

Once their team finally got involved, they were very helpful in reviewing the integration issue we were dealing with. They also stayed proactive by following up with suggestions and recommendations and we're currently working through those.

Cons

During the evaluation period, their support response was quite slow. They were also hesitant to assist with this issue while we were still in the trial stage. We had to keep pushing and explain that we were assessing the product for a client and that we would not move to a paid subscription until we were confident it actually met the client's needs. After escalating the concern, they eventually agreed to provide the level of support we needed.

“unnecessary updates made app harder to use”

Pros

Things worked decently before all the "unnecessary" updates.

Cons

New changes have made the app harder to use than it used to be. I think one of the biggest limitations is that it still can't handle multiple pick-ups going to one drop-off location. And there are far too many buttons to tap while driving which makes the app distracting and unsafe to deal with on the road.

“reliable self-delivery integration for restaurants”

Pros

Whenever we test self-delivery in our restaurants, we rely on this software and integrate it into the process. It's genuinely very complete and consistently reliable for what we need.

Cons

There were a few issues with certain features at first but those were addressed in later releases. The software also gets updated regularly.

“dependable and accurate with a range of options”

Pros

Its reliability, accuracy and range of options really stand out.

Cons

I haven't run into any issues with the app. Everything about it has been good.

“Conveniently quick configuration”

Pros

Configuring everything was easy and we were up and running within minutes.

Cons

We haven't run into any problems but if something does come up, it would need a fast response so I think it would be good if they had 24/7 support available.

“reliable real-time delivery tracking”

Pros

Implementation is effortless and managing the software from day to day is just as simple. The platform is very well designed and includes everything our business and customers need to stay informed. Drivers can install the app, get notifications whenever a new order comes in and update the order status on their own. Meanwhile, customers are able to follow the delivery in real time through live tracking.

Cons

Making changes to an order can be difficult when a customer wants to adjust something at the last minute. It only comes up in certain situations though and aside from that, the system works very well.

“very easy to learn”

Pros

We use their on-demand delivery feature as the app our drivers rely on to carry out deliveries and we have connected some of our own systems into theirs. Overall the core functions are pleasant to work with, simple to pick up and genuinely helpful particularly for a delivery operation. Their features will cover the essentials you need.

Cons

The only way to get in touch with them is through online chat which is still workable but there is no way to reach them by phone. I think that would be more convenient in certain situations.

“Connects delivery management with ordering platforms”

Pros

It lets us connect delivery management with our ordering platform without any friction.

Cons

Since the software is still growing it does not offer every possible feature yet. The features it does have are fantastic though.

“Well-documented API”

Pros

The service is well organized. It has a decent UI and an excellent mobile app. We use Shipday between our restaurants and our third party platform partnership with WiX. We had to build a custom API integration that interfaces with Shipday's public API. That API is well written and well documented. Shipday has given my clients the ability to let our merchant clients drop their local delivery services in favor of our unique use. That use is simply the third party partnerships Shipday has established with DoorDash and Uber/Postmates. I would highly recommend this service to anyone looking for a unique middleware delivery service among your directly hired drivers or for the use of third party delivery. The branded plan is awesome now that it is rightly priced.

Cons

I think the settings are not well set up and could be organized better to tell the difference between local driver settings and third party delivery settings. I also would like to see the service be equally geared to service providers who are not the direct delivery service but the "in-between" among the merchant/client and us. We desperately need a way to configure settings for each establishment separately. The single settings setup does not give the ability to set up local or third party delivery settings for each merchant we onboard without creating a whole new second, third, fourth and so on account. I would like to see a "branded & partner" account that not only allows us to brand the service as our own but also allows us to brand and configure settings for each "instance" in one account. I can picture this as a $99 a month plan that gives this greater ability to carve out the instances. One more thing is that we need a WiX Restaurants app in the WiX Marketplace. WiX has recently opened up some of their public API catalog and the time is likely ripe for Shipday developers to make their own app. That way we as users can skip the custom API development and allow a structured and unique offering from Shipday. I think there is one for WiX Stores but not yet for WiX Restaurants.

“provides strong driver admin tools”

Pros

This platform is easy for us to operate and every solution it provides works exactly as it should. Managing drivers works exceptionally well. Having driver admin tools and earnings tracking is a definite bonus. The admin solutions are great.

Cons

It would be great if an e-commerce option were available to complete the package.

“lots of bugs and order sync issues”

Pros

I really appreciate the ease with which I can draw up routes for my drivers instead of using Google Maps to do it by hand.

Cons

There are several bugs in the software. Although the routing tool makes initial route creation much easier than manual Google Maps entry it currently lacks post-creation editing and has some bugs affecting order import and status accuracy. Once these are resolved it could be both easy and fully reliable. Additionally I've experienced problems with my orders not successfully moving from Squarespace into Shipday's orders section. Also time settings have caused my orders to fall into the completed category. They have rectified this and are working on a solution for me. I also wish they had included a routing option that doesn't depend on my drivers returning to our location.

“mapping plus reassignment need improvement”

Pros

For both the texting and the food delivery router this has excellent value. Their customer service in terms of receiving feedback and providing prompt answers is another great thing about this software. I also think that its great that there was a tracking system and that the delivery times were somewhat accurate.

Cons

It could be a little simpler to map. I'm not sure if it's possible to program the listings in a manner similar to Uber so the driver doesn't have to switch between the mapping app and the app. Additionally it is a better position for drivers to view information regarding the drop-off locations (such as gate codes and particular directions). I know my drivers never checked the app or didn't know where to check it but they always had a paper with these notes prominently displayed. Also it was difficult to go back and reassign an entire group if I unintentionally misassigned a route. I had to do it one at a time.