Track-POD Reviews

Pros

Implementation was very efficient. Their customer support team has been helpful and quick whenever we've needed their help. The main plan already includes a lot of useful functions and it's also nice to be able to customize data fields, reports and documents to fit our workflow.

Cons

We miss having better control over delivered orders sitting in the HUB. Customers also have access to only a limited amount of information in the reports available through their accounts. On the positive side though the support team is open to suggestions, communicates well and clearly puts effort into improving the system.

Pros

Addresses and item details are saved and fill in automatically which is really helpful.

Cons

The form designer feels awkward to work with. Customizing my proof of delivery sheet was very difficult.

Pros

We run this software with just two vehicles and it has worked really well for us. Both our office team and our customers thought it was a solid system because everyone stayed informed about upcoming deliveries. It was user-friendly for both the drivers and the office staff plus the route optimization was a real benefit.

Cons

Phone battery drain was the biggest problem for us. However it was manageable as long as the phone stayed plugged in and charging in the vehicle.

Pros

There was no delay, really. We could use the software easily right as it was launched since it's quite simple to use. It also connects well with existing systems like Linnworks which made the integration process pretty smooth.

Cons

I find the 21-day maximum window for auto import to be really inconvenient. For example if a preorder is placed on the 1st and delivered on the 23rd I'm unable to auto import that order from Linnworks.

Pros

Our in-house delivery team was organized and tracked easily with this software. It's very easy to use, both for me and the rest of the team and managing deliveries day to day is hassle-free.

Cons

I'd say that the look and feel is a little old-fashioned so it could definitely benefit from a more modern visual refresh and updated styling.

Pros

We didn't need any special training to use it, it's THAT user-friendly. The youtube videos and articles in the help center were enough for our team to learn how to use it.

Cons

Only issue we faced was the integration with our ERP system. The process was not very smooth in our case since we use Oracle Fusion.

Pros

Being able to drag and drop routes makes a big difference and it lets us optimize where our vans are going very quickly.

Cons

As a retailer, one thing that would help a lot is having a tracking number that works on a website like "AfterShip." That would cut down on customer service emails since customers are usually happy to wait as long as they can see their delivery is still in transit.

Pros

Having the option to take photos of each delivery has been really useful for us. It also gives our customers a clear view of what was delivered and exactly where it was left which adds a lot of transparency.

Cons

I honestly haven't come across anything that really needs improving though adding live GPS tracking could be a nice extra feature.

Pros

Overall this is a really useful platform. There's a bit of a learning curve at first but once the workflow clicks, it feels very simple. The mobile app is also very easy to use.

Cons

The sales rep didn't really spend enough time understanding the workflow I was trying to achieve. It turned out that his suggested workflow was actually the better approach but he never properly explained or convinced me of that. I ended up working it out on my own. The support documentation could also be better.

Pros

The pricing is appealing especially for a small business like ours. The overall look and design of the platform also feel very well-thought out.

Cons

Support has been terrible. Rude, argumentative and not helpful at all. Instead of acknowledging weaknesses in the product or listening to feedback, the support team seems to drag conversations out and make them more confusing than they need to be. There are also several basic features missing that really should already exist. One example is the inability to view an updated delivery ETA in the admin interface even though the app clearly has that information available. The API is decent but some data is hidden for no clear reason and the total absence of webhooks is hard to understand. On top of that the driver mobile app crashes at random and sometimes has to be deleted and reinstalled. Its workflow is confusing as well. Making changes to orders or routes after they've started is far more complicated than it should be and if a driver skips a step in the app, the admin has no way to correct it afterward, such as closing out a completed route.

Pros

This is the core platform we use to plan and run our cargo-bike logistics team. Creating routes and handling orders for deliveries and collections, both for shipping clients and end customers, is simple and works well for most of our tasks. The ability to import XLS or CSV files is extremely helpful even if it can be a bit quirky at times and the simple WooCommerce integration is especially valuable.

Cons

Several things could be improved. I've already shared those suggestions with the support team for their development roadmap. I want to see features like multi-modal planning such as combining cargo bikes with electric vans, shipper notifications and a handful of smaller enhancements because I think they would make it even better than it is right now.

Pros

It comes packed with a lot of useful features. The Shopify integration worked well which made it possible for us to fulfill our orders without much hassle. I also appreciated being able to track drivers through GPS and have notifications sent automatically. There is a bit of a learning curve but overall the feature set is solid and helpful.

Cons

The software itself wasn't really my issue, customer service was. I bought the annual plan right away without even using the trial since the trial doesn't provide access to all the features. Later, I added a second driver because I assumed it was a monthly subscription which seemed reasonable since that option appeared when setting up the first user. Then I discovered I had been charged the full 560 CAD immediately for the second user. When I tried to cancel it since my business is still new and we do not need two drivers right now I got a lot of resistance from the representative. Instead of helping, they were dismissive and basically told me to stop bothering them and that nothing could be done. My follow-up emails asking them to make it right were ignored. That was really disappointing because the app itself is good but because of how this was handled, I will absolutely not renew when my subscription ends and I would not recommend it.

Pros

The driver-facing app is easy to use and it gives our drivers only the tools they actually need. On top of that creating and optimizing routes can be done very quickly which is a big plus.

Cons

Backend reporting is really poor. To get a run sheet which I rely on every day I have to manually re enter all the notes from the route sheet onto the loading list that our warehouse team uses for packing. Drivers also need that as a backup whenever the app goes down. On top of that, support has been far from responsive which is a major problem. I'm considering switching because the reporting alone takes up an hour of my day and that's with only 3 or 4 runs daily. As things stand this software wouldn't let me scale my business.

Pros

I don't write reviews very often but this time it feels deserved. Track-POD has been awesome for us! It really helped us get our own logistics setup in place and the system is very user-friendly. I also appreciate how frequently new features are added.

Cons

I'd like to see is support for our language (Czech) since some of our drivers are not very comfortable with English. It would also be helpful if the route sheet included the call number and the total price.

Pros

Tracking and planning work really well and the interface is user-friendly. It's simple to use and doesn't take much effort to get started.

Cons

The monthly price is the downside. It feels too expensive for my company.

Pros

One of the best parts is how it plans out the day's route. It makes our work more efficient and helps cut down on wasted fuel and time which saves us money.

Cons

Self-preview optimization mode works well and gives us control but the automatic optimization mode needs improvement particularly the ability to easily modify routes after auto-optimization as the locked numbering makes rerouting difficult.

Pros

It gives me a much clearer view of what's happening and helps our team a lot with optimization so day-to-day work is easier to manage.

Cons

Integration with other programs should be simpler and their team also needs to be more involved in that process.

Pros

This platform saves a lot of time when scheduling deliveries. Being able to track our driver while sharing live tracking updates with my clients is really helpful too.

Cons

Now and then there are some glitches like routes not appearing on the day or the app not responding.

Pros

Even on the most basic Trackpod plan, I can manage my courier operations without any trouble. Uploading routes and creating new ones feels very simple and the whole workflow is nicely organized.

Cons

I'd love to see proper mobile site support. Right now even when I use another phone app to open desktop versions of websites I still can't add extra routes on the go unless I'm at a desktop computer.

Pros

Managing drivers and deliveries is very easy with this software. I also like being able to rearrange the delivery order. That's especially helpful when last-minute jobs come up and plans need to change quickly.

Cons

Mobile experience could be much better. Tracking drivers from my phone is difficult and it doesn't feel very mobile-friendly.