Track-POD Reviews

Pros

The platform is versatile, simple for new staff to pick up and adapts well to the way our system works.

Cons

It doesn't capture every address although that may be related to our integration rather than the software itself.

Pros

Since we started using this, handling deliveries has become much more manageable. Our delivery volume has increased and at the same time, the amount of time we spend on each job has gone down.

Cons

There is not much to complain about but the API could be improved a bit.

Pros

Switching to this app really pushed our company toward digital operations. Before this, we were printing every order and it took far too much time to track down older signed documents whenever a customer needed proof of delivery. Using it on Android has been a big plus too since getting compatible devices for POD was much simpler and more affordable.

Cons

We tested it for a full month and even our team manager wasn't able to spot any flaws.

Pros

Implementation and every day use is really easy because the software itself is so uncomplicated. Drivers, the logistics team and our internal support staff all needed very little technical training. After we built a solid order import process from our stock management system, it slotted right into our workflow and has been a huge step up from the paper-heavy system we used before.

Cons

Custom fields still can't be included on PODs or in emails. Also I'd like the option for on-premise backup or storage of the PODs. Another thing I want to point out is that the difference between consignment volume, package count and pallet quantity can be a bit unclear.

Pros

This software is well designed and user-friendly. It covers everything I need it to do without making things complicated.

Cons

I wanna be able to print my own custom labels.

Pros

The overall handling of the application and the back end works well. Training employees on the software hasn't been difficult at all which is a big plus. I also appreciate the use of color throughout the interface especially on the buttons because it makes the app clearer and more user-friendly.

Cons

One issue is that the Android and iOS apps are not the same. The iOS version is missing some features that are available on Android, like a map overview of orders, the option to call the customer and a bike route. Another drawback is that completing an order takes too many steps in the app which feels inefficient. Right now it goes through stages like arrived, delivered, proof of delivery and departed. For our workflow, it would be much more convenient to reduce that to just 2 buttons or steps: delivered and departed.

Pros

It has helped automate our processes in a meaningful way. It has reduced the number of man hours needed for planning, improved route optimization and gives us live tracking along with POD details that show cash collected and photos of all delivered items.

Cons

It's missing the ability to send automatic delivery windows.

Pros

The automatic creation of secondary routes has been really useful to our company and the POD functionality is another strong point that adds a lot of value.

Cons

Primary route creation feature still needs work especially because it can pull in other shipments from different locations even when the secondary routes have already been set up.

Pros

Auto-routing has been really useful to us, the POD can be adjusted to fit how we work and the drag-and-drop setup makes planning deliveries much more practical.

Cons

The advanced version doesn't feel worth the extra cost so I'll likely move back to the basic license next year. I think it would also be very useful from a manager's perspective to have an app view showing truck locations and live status like a supervisor version. Jobs can't be edited once they're already in a route unless they're removed first which is inconvenient. It would help a lot if failed deliveries could automatically generate a new job for the following day. Right now I also have to create a fake start and finish job just to close the route loop and get an estimated return time.

Pros

Our drivers got comfortable with the app very quickly. I only needed about an hour to show my team how to use it properly. The visibility is excellent, route planning works really well and the software does a solid job finding addresses even in a country where GPS technology is still pretty far behind. It also offers plenty of data fields which makes it very flexible.

Cons

My only complaint is that I'd like the white-label option to be more affordable. Aside from that, it's a solid product.

Pros

It's one of the few proof of delivery platforms out there that actually offers solid automatic route planning along with e-signatures.

Cons

The pricing feels a little on the expensive side. In my opinion a lowered price would make it better.

Pros

The software is very user-friendly.

Cons

Our orders in the route can't be edited which I find inconvenient.

Pros

I think the flat-rate pricing is a big plus compared to paying per delivery. The software is very easy to use, route creation is simple and having a dedicated app for drivers makes our day-to-day operations much more convenient.

Cons

The phone number for text tracking updates can't be changed. It also only supports one user unless we move to a higher plan. Also the analytics are fairly limited without upgrading.

Pros

Since its web-based the interface is very convenient to access. It's also simple enough that it didn't take us long to familiarize ourselves with it. There's also a wide range of functionality, including plenty of settings and customization options. Also the mobile app is very intuitive even for drivers who aren't very comfortable with technology.

Cons

Address lookup can be inaccurate at times particularly in rural areas.

Pros

It's got a clear dashboard that is practical and genuinely useful. Building routes with it is quick and hassle-free. I also really appreciate the Linnworks integration and the technical support team was more than willing to adjust it to fit our specific requirements.

Cons

Mobile apps could use a bit more refinement but they still work well and are user-friendly enough.

Pros

I run a furniture delivery and logistics operation and Track-pod has been a huge help in improving efficiency and boosting profits. The route optimization feature makes planning deliveries much more effective without eating up tons of time or company resources. Another big advantage is the POD functionality which records geo-stamps for the exact locations where signatures and photos are captured, helping prevent disputes between drivers and customers. We've been extremely pleased with the service and attention to detail from the entire Track-POD team. The software has helped us increase both revenue and efficiency without driving up costs and the value it delivers for the price is absolutely worth it.

Cons

A delivery stop can't be removed from a route after the driver has already started. In logistics and especially with how our business operates, cancellations and reschedules can still happen while items are already in transit. There are also times when a delivery needs to be moved from one driver or route to another and the system doesn't currently let us remove and reassign that stop once the route is underway. When this comes up (which is fairly often) we have the driver mark the delivery as "not completed" and then enter it again so it can be assigned elsewhere. It's not the ideal workflow but compared with all the other strong features Track-pod provides, it's not a major issue.

Pros

Starting up with this platform was quick. Its simple to customize based on different needs. It was also very user-friendly once we were in it with a well-structured back office that makes daily work easier. On top of that the API integration went through without trouble which was a big plus.

Cons

There's no free option which is a bummer. I'd also like to have access to real-time information through the API especially driver tracking data.

Pros

I appreciate the route optimization. It works really well especially when handling multiple routes.

Cons

I've noticed a problem with time restrictions. The app often groups people at the same address into the same time slot even when they actually belong to different time frames and it tends to overlook that quite frequently.

Pros

Getting a delivery service online and connected with e-commerce is very easy with Track pod. Every shipment of ours stays traceable throughout the process. The platform is simple to use and makes daily operations much more manageable.

Cons

A few specific features were missing when I used it but the team clearly listens to feedback and updates are coming quickly.