
CrashPlan Reviews
Total 63 reviews
2.9
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars11%
3
Stars0%
2
Stars22%
1
Stars33%
Satisfaction score
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Caleb S.
Information Technology and Services, 11-50 employees
More than a year
“server support dropped and useless
Pros
This product has gone completely downhill over the last few years. The moment they stopped supporting their server products it became useless for any real business. I wouldn't trust it now.
Cons
After the company made some recent changes I can't back up my servers anymore. Now I'm stuck hunting for a completely different product to replace them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Joel B.
Computer & Network Security, 11-50 employees
More than a year
“self-hosted with free storage
Pros
I used to run the self hosted option with CrashPlan and loved not having to pay extra for cloud storage. That was a sweet setup while it lasted.
Cons
Back when I first signed up there weren't many choices out there. And even then all I could really do was back up files and folders. Nothing fancy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
4
Peter W.
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“can't change plan online, trapped by admin problem
Pros
Look I've been on this thing for years and it used to be perfectly fine. But now? Something changed and not for the better.
Cons
They hit me up to update my payment method. I figured instead of just updating it, I'd switch to a different plan that made more sense for me. Well you can't do that online apparently. So I opened a ticket, sent email after email asking someone to help me change my plan. Nothing happened except getting a million emails threatening to delete my account if I didn't update my payment info. So now I'm completely stuck because of some stupid admin issue and it's looking like I'm about to lose every single piece of data I have stored with them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Peter W.
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“can't change plan online, trapped by admin problem
Pros
Look I've been on this thing for years and it used to be perfectly fine. But now? Something changed and not for the better.
Cons
They hit me up to update my payment method. I figured instead of just updating it, I'd switch to a different plan that made more sense for me. Well you can't do that online apparently. So I opened a ticket, sent email after email asking someone to help me change my plan. Nothing happened except getting a million emails threatening to delete my account if I didn't update my payment info. So now I'm completely stuck because of some stupid admin issue and it's looking like I'm about to lose every single piece of data I have stored with them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Peter W.
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“can't change plan online, trapped by admin problem
Pros
Look I've been on this thing for years and it used to be perfectly fine. But now? Something changed and not for the better.
Cons
They hit me up to update my payment method. I figured instead of just updating it, I'd switch to a different plan that made more sense for me. Well you can't do that online apparently. So I opened a ticket, sent email after email asking someone to help me change my plan. Nothing happened except getting a million emails threatening to delete my account if I didn't update my payment info. So now I'm completely stuck because of some stupid admin issue and it's looking like I'm about to lose every single piece of data I have stored with them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Peter W.
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“can't change plan online, trapped by admin problem
Pros
Look I've been on this thing for years and it used to be perfectly fine. But now? Something changed and not for the better.
Cons
They hit me up to update my payment method. I figured instead of just updating it, I'd switch to a different plan that made more sense for me. Well you can't do that online apparently. So I opened a ticket, sent email after email asking someone to help me change my plan. Nothing happened except getting a million emails threatening to delete my account if I didn't update my payment info. So now I'm completely stuck because of some stupid admin issue and it's looking like I'm about to lose every single piece of data I have stored with them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Peter W.
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“can't change plan online, trapped by admin problem
Pros
Look I've been on this thing for years and it used to be perfectly fine. But now? Something changed and not for the better.
Cons
They hit me up to update my payment method. I figured instead of just updating it, I'd switch to a different plan that made more sense for me. Well you can't do that online apparently. So I opened a ticket, sent email after email asking someone to help me change my plan. Nothing happened except getting a million emails threatening to delete my account if I didn't update my payment info. So now I'm completely stuck because of some stupid admin issue and it's looking like I'm about to lose every single piece of data I have stored with them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Peter W.
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“can't change plan online, trapped by admin problem
Pros
Look I've been on this thing for years and it used to be perfectly fine. But now? Something changed and not for the better.
Cons
They hit me up to update my payment method. I figured instead of just updating it, I'd switch to a different plan that made more sense for me. Well you can't do that online apparently. So I opened a ticket, sent email after email asking someone to help me change my plan. Nothing happened except getting a million emails threatening to delete my account if I didn't update my payment info. So now I'm completely stuck because of some stupid admin issue and it's looking like I'm about to lose every single piece of data I have stored with them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3