Total 6 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

83%

4

Stars

17%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Erin

Mental Health Care, 1-10 employees

Less than a year

5.0
January 2020

Excellent software

Pros

Compared to my previous experience with a HIPAA compliance company, It's a huge improvement. The platform is way more user-friendly. It's intuitive and easy to use. Even better, it provides clear guidance on the remediation process. It takes something really complicated and breaks it down into simple steps that anyone can follow. The software even created a full set of functioning policies and procedures which had been a huge struggle for us in the past. The best part? The amazing customer service we've received.

Cons

I don't really have any complaints about the software itself. If I did, it would probably be about HIPAA and it's just so complex and creates a lot of extra work for systems without offering a lot of obvious benefit to consumers, at least in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Medical Practice, 51-100 employees

More than a year

5.0
December 2019

Fantastic compliance tool in CyberCompass

Pros

It is such a great tool! It really helps me organize, monitor and report all our compliance efforts easily.

Cons

It's pretty user-friendly with great functionality but I still sometimes have to hunt around to find what I need. It could be a bit more simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dorene

Medical Devices, 51-100 employees

More than a year

5.0
December 2019

HIPAA compliance solutions for the industry

Pros

Once I got the hang of it, it was super easy to use. The graphics like the chart showing task completion, were really helpful for sharing our progress with the team.

Cons

It worked fine for our needs, so I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

Diana

Medical Practice, 51-100 employees

More than a year

4.0
December 2019

Streamline your processes with CyberCompass

Pros

It's really easy to use and I love that it keeps all our HIPAA documentation in one place. The training modules are also great.

Cons

There's something weird about how the BAA vendor lists are stored. I've noticed it tends to lose data when I try to enter it into some fields.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

D

Debbie

Law Practice, 11-50 employees

More than a year

5.0
December 2019

Premium product with dedicated support

Pros

I love the ease of use, great value for the money and how easy it is to get help with HIPAA compliance.

Cons

Honestly, there's nothing I don't like about CyberCompass.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Bob

Security and Investigations, 1-10 employees

Less than a year

5.0
December 2019

CyberCompass and InTrilogy is a dynamic duo

Pros

The ease of use, functionality and security approach really make it stand out.

Cons

It would be awesome if they offered a PCI component. Also, a more universal security feature would be great and something that could be used across any business, not just ones that have to comply with standards like HIPAA, NIST, GDPR, etc.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8