“polished system for handling requests”

Pros

Switching to this solution let us move away from our homemade DSAR process and into a much more polished system for handling requests. It connects with a wide range of places where data may exist and can scan across them which has been a huge improvement for us. Before this, administrators had to go into each system one by one and search manually so it has cut down a significant amount of that effort. Another big plus is the customer support team, they've been excellent whenever questions come up.

Cons

Like any platform, it does come with a few product limitations that we've had to navigate but overall DataGrail has been a clear benefit to the business.

“Convenient customization options”

Pros

Getting the consent management setup in place felt pretty smooth especially since so much of it is automated and the customization options are simple. It was simple to adjust the default messaging so it matched what our legal team needed. I also really appreciated being able to preview changes behind a test flag which made it possible to check updates before exposing them to everyone. Their support team has also been consistently quick to respond whenever we've needed help.

Cons

Because the consent management piece is still fairly new, we ran into a few early-stage issues along the way. A handful of pages broke and it wasn't entirely clear whether that came from bad data on our side or some front-end code being served by it. To their credit, the problems were fixed reasonably fast. Since we didn't have anything live in production yet though, the situation didn't feel especially urgent for us.

“Smooth onboarding”

Pros

It has been an excellent experience. The onboarding has been incredibly smooth and their team has been supportive every step of the way. What really stands out is how clearly they understand the amount of work required on our side to get everything implemented which matters a lot for a nonprofit like ours with limited resources. I've been in conversations with it for quite a while and it has never come across like a sales pitch. They've consistently made the effort to understand our privacy needs and have felt like a genuine partner rather than just another vendor.

Cons

we've launched Consent Management and are now working through Subject Access Requests and Data Mapping. The Consent Management rollout went very well and any small issues were handled quickly by their team. My only real concern has been making sure all of the connectors line up correctly. That said, even when something doesn't align right away, it has been very committed to getting everything working properly, including bringing in their support team when needed.

“Consent management made simple”

Pros

This program has made consent management really simple and much more organized for our team. It helps us keep our website compliant and makes sure we're following best practices for consent and compliance across a range of data policies.

Cons

Our new consent strategy and implementation feel completely different from what we had with our previous tool, in the best way. We haven't run into any blockers or negative effects while using it.