“Consent Management part stands out”

Pros

Consent Management has been one of the best parts of using it. It gives us far stronger control over cookies, tracking tools and compliance across different policies and regulations. As consent requirements keep growing, it really helps us stay ahead instead of playing catch-up. Vera AI Rule Suggestions for unassigned cookies has also saved us a lot of time. Another big plus is the banner UI which comes with complete CSS documentation so it's much easier to customize, keep everything consistent and maintain over time.

Cons

If I had one suggestion, it would be to improve the visual presentation of the consent banner metrics. Even so, they do offer very detailed TSV downloads which makes it simple to review and analyze the data in Excel.

“Detailed knowledge base”

Pros

It was easy to set up and the support from the Account Manager and Customer Success team has been excellent throughout. The knowledge base is thorough and detailed, integrations were simple to connect and the platform has been very user-friendly for our team. The customization options have also been a big plus.

Cons

Nothing to call out at this point, the support has been consistently impressive.

“Responsive team”

Pros

Right away, the team's responsiveness made a strong impression on me. During onboarding, I felt truly supported and walked through each step individually which made the entire process very easy to follow. Overall, it made me feel like a genuinely valued customer.

Cons

At this point, I haven't come across anything I dislike about it.

“Fast rollout and reasonable pricing”

Pros

Implementation was quick and simple so our team was able to learn the product without much delay. In just two weeks, we had the cookie consent management system live across our marketing site. Their pricing was also more competitive and the responsive support through a dedicated Slack channel really helped during setup. On top of that, the simple integration and lightweight footprint let us move through implementation much faster.

Cons

Honestly, nothing specific comes to mind. It has been a consistently positive experience, both during implementation and in everyday use. It delivers on what it promises and the support team has been excellent to work with.

“Knowledgeable team”

Pros

Working with their team has been a really positive experience. They know their stuff, actually take the time to listen and consistently stay on top of everything. We recently launched Consent Management and it's been fantastic. The platform is user-friendly, includes all the features we need and helps us stay compliant with privacy laws around cookies and consent.

Cons

we don't have any complaints. We absolutely love it and have been extremely happy with the product.

“saves us time”

Pros

Being able to automate the DSR process has been a huge help since it cuts down the time our team used to spend on manual tasks and makes the whole workflow far more efficient.

Cons

At this point, there's nothing I dislike about it.

“Powerful automation and integrations”

Pros

It has a very extensive integration network that lets us automate data discovery across our martech stack and data warehouse tools. Work that used to take hours of manual personal identifier searches is now handled automatically from end to end. The interface is also very simple to navigate and the documentation does a really good job of reinforcing what's covered during onboarding support calls.

Cons

During onboarding, we did hit a handful of API integration issues that needed their support team to dig in and that pushed the timeline back by a few weeks. On the positive side, they responded quickly and gave us clear guidance to get everything connected as soon as possible.

“Well-trained staff”

Pros

From start to finish, the team stayed professional, responsive and flexible which made the whole process feel well supported.

Cons

The setup does take a fair amount of time and requires a lot of involvement. Some parts of the integration also got pretty technical which was challenging for a few of my colleagues.

“Useful for handling privacy integrations”

Pros

It has been really useful for handling privacy integrations across multiple platforms. It helped me automate the data deletion process and the automation was simple to work with making the shift from a manual process feel smooth. It gave me time back at the beginning of my day and has been very efficient overall. The initial setup was also pretty simple and the team has been accommodating with every request I've had.

Cons

I havent faced any problems while using it.

“stellar support”

Pros

it's top-notch support made the setup process feel quick and simple which helped us get everything in place much faster. The platform itself is also very user-friendly so it's simple to navigate and use day to day.

Cons

There are no drawbacks that I can mention here.

“Automates DSAR process”

Pros

One of the biggest benefits is how it automates the DSAR process so we do not have to manually dig through multiple systems to find data. That has been a major time-saver for both our internal team and the outside teams involved. The initial setup also felt fairly simple which made getting started a lot nicer. Overall, it does what we need it to do and does it well.

Cons

I would still want the ability to export assessments and share direct links to those assessments with the teams responsible for completing them.

“Responsive account team”

Pros

The account managers have been fantastic, quick to respond, helpful and genuinely supportive whenever questions come up.

Cons

Customization can be a bit limiting although I understand that it needs to fit a one-size-for-many approach.

“Supportive team”

Pros

I appreciate how responsive and supportive the team is. They're very open to feedback, willing to work with us on new integrations and they actually fold our suggestions into their product roadmap. It feels much more like a partnership than a typical vendor relationship and we can count on them to address issues quickly when they come up.

Cons

A few parts of the product still feel somewhat complex. For instance, there isn't a way to handle data subject requests in bulk. On top of that, when a request runs into an error, there's no obvious notification for it the way there is for integration disconnects which do send alerts. Because of that, problems often only get noticed through manual checks sometimes when deadlines are getting uncomfortably close.

“Highly recommended!”

Pros

It has taken a huge amount of manual privacy request work off my team's plate by automating those tasks and helping us keep customers informed along the way. The platform feels very user-friendly and the integration guidance is clear which has made setup simple as we continue adding more tools. Another big plus is the support team, they're responsive, helpful and always willing to talk through challenges and look into possible solutions. Altogether, the product and the level of support make it something I'd confidently recommend to others.

Cons

One challenge came up around finding a simpler way to connect one of our payment methods with it. Even though the support team was very helpful and worked through options with us and the processor, we still weren't able to automate adding that payment system. In the end, there just weren't many available paths to solve that particular integration issue.

“Smooth transition”

Pros

After dealing with OneTrust which regularly caused tracking issues by blocking cookies that shouldn't have been blocked, moving over to this tool has been a really positive change. The switch itself went off without any trouble and since the initial setup, there's been very little to manage on an ongoing basis aside from the occasional review of the suggested cookie rules.

Cons

Looking at it from a developer's side, I honestly haven't run into any downsides worth mentioning.

“Brings structure to everything”

Pros

It's great how it brings structure to an otherwise scattered mix of tags, scripts and cookie consent tools. Everything is centralized, categorized consistently and the consent logic is applied automatically which removes a lot of the manual monitoring from our workload. It also helps us stay ahead of changes because we can spot new tags, version updates and downstream effects before they turn into compliance problems. Overall, it takes a messy process and turns it into a much more predictable end-to-end governance model. On top of that, their Customer Support team has been outstanding and incredibly responsive.

Cons

A worthwhile improvement would be a clearer way to see exactly what data elements each cookie or tag is collecting and using. Having a filter or indicator connected directly to the script would take away the guesswork and give immediate visibility into the data flow. That level of insight would make the platform feel like a true one-stop shop for cookie governance and cut down on the need to cross-check with other tools or do manual validation.

“Unmatched support”

Pros

Right from onboarding, its support team was responsive, helpful and very willing to get into the details of the implementation with us. At no point did it feel like we were asking too many questions and DG even arranged calls with their engineers when needed. That level of hands-on support is hard to beat especially since there were no extra consulting fees involved. On top of that, the consent product is fairly user-friendly to use and covers the core requirements we need to stay compliant with both US and global privacy consent regulations. Overall, I'd absolutely recommend it.

Cons

Since this is still a maturing consent product, a few features we expected were not available at first such as the US privacy string and the ability to create customized banners for different sites instead of relying on a one-size-fits-all setup. Implementation also took more time and more engineering involvement than we originally anticipated. For example, our engineers consistently mentioned that they would have preferred to customize banners directly in the platform rather than through CSS. That said, DG's product team moved quickly and managed to deliver all of our must-have features in time for launch.

“Well laid out”

Pros

Everything is laid out in a very user-friendly way and having multiple privacy processes in one platform has been really helpful. It's cut down a lot of the manual work we used to handle separately. The customer support has also been fantastic, whenever an issue comes up, the team usually gets back to us within a day and keeps communicating until it's resolved.

Cons

Getting the consent implementation in place took longer than we originally expected. A few of our use cases would also be better served with more customization options. On top of that, the cookie scanner brings in some extra noise which makes it harder to maintain a truly accurate cookie inventory.

“Quick support”

Pros

Integrating it was surprisingly simple and it didn't require any help from Engineering which really sped things up. The support team was also very responsive and resolved issues quickly whenever something came up. On top of that, the interface feels very user-friendly especially the Consent Management tool which makes the whole platform user-friendly.

Cons

At the beginning, I ran into a technical hiccup during setup because the GTM containers weren't loading properly. It was a temporary issue though and technical support stepped in quickly to get it sorted out.

“Happy with our choice”

Pros

This has been a really positive move for our team and a refreshing change from the privacy tool we used before. We're excited to keep expanding our data map in the platform which should help simplify our processes and automate parts of our workflow more efficiently.

Cons

Their support team has been fantastic throughout the process, staying closely involved to answer questions and make sure we understand every stage of the implementation. A lot of teams across our organization are already interested in using the platform for their own work and the user-friendly layout helps people quickly locate the information they need.