“Responsive support team”

Pros

Something that really stood out was how responsive the team has been and the software itself is simple to navigate and use.

Cons

There's honestly not much I dislike. At the beginning, while I was still learning the system, it was a little tricky to work out how to run reports and where investigations needed to be entered. Once I got more familiar with the platform though, those parts became much easier to handle.

“Great for reporting compliance concerns”

Pros

It has been an excellent solution for reporting compliance concerns and it works well for both our employees and our customers. Their team has played a key role in handling incoming calls and complaints. Although the call center doesn't get used often for compliance-related reports, Ethico has consistently shown that they can investigate issues thoroughly and document everything clearly in their portal.

Cons

Now that we're in our third year using it, I honestly don't have any complaints. They keep improving the technology and continue to stay current with the times.

“Helpful reporting and support”

Pros

Right from the start, the platform has been simple to use and includes tools like ad hoc reporting that help us handle our business needs efficiently. One capability I really value is being able to choose the specific sanctions we want, instead of having to remove the ones we do not audit. The Client Success Manager support has also been exceptional. Loryn has been extremely responsive and helpful whenever questions have come up and I'm looking forward to continuing to work with her in the new year.

Cons

At this point, I haven't come across anything I dislike.

“User-friendly case tracking”

Pros

Handling our HR and compliance issues in it has been very simple. Opening a case and making updates in the system is simple and user-friendly. I've worked with other platforms before and they definitely weren't this user friendly.

Cons

Loryn has been absolutely fantastic. She's responsive, always keeps us informed about new products on the way and makes sure we know about any upcoming updates. She's truly a pleasure to work with. Thank you for everything you do for us, Loryn! I don’t have any complaints.

“Smooth implementation”

Pros

Reviewing cases in MyCM has been very simple which is something I really enjoy. I also appreciate the customer service a lot especially how responsive our representative has been throughout the process. The implementation went very smoothly and I was especially impressed by how much flexibility we had to customize our hotline landing page.

Cons

I spoke with Loryn today and she was wonderful to talk to as well as very informative about the upcoming features and product enhancements. She was also quick to schedule the meeting I requested and followed up promptly afterward. There are no drawbacks.

“Outstanding support”

Pros

After working with multiple hotline, case management and compliance software vendors, its team stands well above the rest when it comes to customer service. From the initial setup through continued account support, their staff is knowledgeable, attentive and quick to address concerns. They actually listen to the issues you bring up and resolve them promptly. Unlike other hotline providers, they don't spend their time trying to upsell extra products and they offer support with the customer's busy schedule in mind. Jess, Marissa, Ashley and Amrita are a few who have really stood out and even the co-owners stay actively involved.

Cons

There are only a few areas I think could be better such as the sequential case numbering system and those suggestions have already been shared with the owners and product team. They appear genuinely committed to making improvements.

“They always answer my questions”

Pros

Whenever I've had questions, the customer support team has replied quickly and been incredibly helpful with their answers.

Cons

After we updated our account and added a web form, their team handled everything really well and stayed highly responsive to our questions and needs throughout the process.

“Knowledgeable account manager”

Pros

My account manager has been fantastic. She's incredibly knowledgeable, open and friendly and I really value the support and thoughtful suggestions she shares when we talk through my plans for the upcoming year.

Cons

We're using the sanctions check solution and the platform has been user-friendly and backed by solid support.

“meets our needs”

Pros

It gives us all the tools we need especially the reporting features that let us review our quarterly calls and evaluate them properly. Working with Loryn has made the whole experience even better because she is always available and ready to help whenever needed. She does a fantastic job explaining things clearly and guiding me through every part of Ethico when I need assistance. The newer services that have been introduced are also valuable and I plan to bring them back to our Compliance Team. Loryn has been wonderful to work with and really knows the products inside and out.

Cons

the services being provided match exactly what we need and I do not have any complaints.

“Simple to work with”

Pros

Working with it has been very simple. My Client Success Manager, Loryn Smith, has been wonderful to collaborate with. She has shared very useful materials and has been flexible whenever I need to schedule a meeting.

Cons

I haven't come across anything about it that I dislike.

“Powerful reporting”

Pros

The platform has been incredible and the reporting features have been very strong. Lloryn Smith, my account rep, has been attentive, proactive and full of ideas to make sure we're getting the full value and benefits Ethico offers.

Cons

I don't really have any complaints to mention.

“Comprehensive system”

Pros

Getting started with the hotline services and reporting platform was quick and the whole setup process still felt thorough. The system is very user friendly, simple to engage with and it handles everything I need it to do.

Cons

It brings far more value than just serving as our compliance hotline provider. They consistently go above and beyond in supporting me in my role as a compliance officer. Their knowledge hub is packed with useful resources and the weekly Ethicsverse webinars are both engaging and genuinely helpful. Every year during Compliance Week, they also share strong ideas that help me create an educational experience for my team that is both effective and engaging. On top of that, my CSM, Loryn, has been an incredible resource in helping me strengthen and improve our compliance program.

“Valuable compliance platform”

Pros

From day one, it has been a fantastic, user-friendly tool and the support we've gotten from Loryn has been spectacular. It offers plenty of strong features and its open-ended, customizable setup makes MyCM a valuable and well-appreciated part of our compliance program.

Cons

At this point, I can't think of anything about it that I dislike.

“Top-tier support”

Pros

Their customer service has been excellent, both in the quality of their replies and how quickly they respond.

Cons

I honestly do not have any complaints. They have been consistently helpful and professional.

“Excellent support from day one”

Pros

Right from the first conversation, the customer service has been excellent. The whole journey, from the sales process through implementation, was handled really well and the support has stayed just as strong now that we're fully up and running.

Cons

From both a company and support standpoint, I honestly don't have any complaints at all.