Ethico

“Responsive support team”

Pros

Something that really stood out was how responsive the team has been and the software itself is simple to navigate and use.

Cons

There's honestly not much I dislike. At the beginning, while I was still learning the system, it was a little tricky to work out how to run reports and where investigations needed to be entered. Once I got more familiar with the platform though, those parts became much easier to handle.

“Great for reporting compliance concerns”

Pros

It has been an excellent solution for reporting compliance concerns and it works well for both our employees and our customers. Their team has played a key role in handling incoming calls and complaints. Although the call center doesn't get used often for compliance-related reports, Ethico has consistently shown that they can investigate issues thoroughly and document everything clearly in their portal.

Cons

Now that we're in our third year using it, I honestly don't have any complaints. They keep improving the technology and continue to stay current with the times.

“Helpful reporting and support”

Pros

Right from the start, the platform has been simple to use and includes tools like ad hoc reporting that help us handle our business needs efficiently. One capability I really value is being able to choose the specific sanctions we want, instead of having to remove the ones we do not audit. The Client Success Manager support has also been exceptional. Loryn has been extremely responsive and helpful whenever questions have come up and I'm looking forward to continuing to work with her in the new year.

Cons

At this point, I haven't come across anything I dislike.