Luware Recording

What Is Luware Recording?

Luware Recording is a cloud-based compliance and quality monitoring solution for organizations operating across multiple communication platforms. It enables secure capture, storage, and analysis of voice, video, and text interactions in a single interface.

As a Microsoft-certified solution, Luware Recording supports regulated industries with AI-powered speech analytics, high availability, and strong security controls, helping organizations monitor communications, gain actionable insights, and meet regulatory requirements with confidence.

What Is Luware Recording Best Known For?

The platform is best known for its multi-platform compliance recording and archiving, which securely captures and stores business communications across multiple platforms to support regulatory compliance. It provides a unified archive, centralized retention, and fast retrieval to help organizations maintain audit-ready records across different communication channels and regulatory frameworks.

This enables compliance teams to access relevant recordings through a single interface while reducing the complexity and operational overhead associated with fragmented recording systems.

How Much Does Luware Recording Cost?

Luware Recording pricing starts at $21/user/month (minimum 10 users) for its Professional plan. The platform also offers the following plans:

• Compliance Plus: $28/user/month
• Beyond Compliance: $70/user/month

Luware Recording Speech Analytics pricing plans include:

• Speech Analytics Standard:$15/user/month - Basic AI-powered speech analytics and automatic transcription
• Speech Analytics Plus: $30/user/month – Advanced AI-powered speech analytics
• Speech Analytics Premium:$36/user/month – Multilingual speech analytics and advanced AI capabilities

The platform also offers the following optional add-ons:

• Alternative S3 Storage: From $6/user/month – External S3-compatible storage for recordings
• Transcoding: From $8/user/month – Media transcoding for playback and compatibility
• Teams Recording Assurance: From $9/user/month – Enhanced Microsoft Teams recording reliability
• Secure APIs: From $8/user/month – Secure API access for integrations

Disclaimer: The pricing is subject to change.

Luware Recording Integrations

Luware Recording supports integration with multiple communication and recording platforms, including:

• Microsoft Teams
• IPC
• Zoom
• Trader voice systems
• Mobile platforms
• SIPREC
• BT
• Surveillance platforms

How Does Luware Recording Work?

Here is how you can get started with Luware Recording software after logging in:

• Access the main dashboard to view recorded conversations and compliance status
• Configure recording rules and policies for your communication platforms
• Set up data storage location and retention settings according to requirements
• Review AI speech analytics insights and sentiment reports
• Search and playback archived recordings with labeling tools
• Generate compliance reports and export data as needed
• Monitor system availability and security alerts in real time

Who Is Luware Recording For?

Luware Recording serves organizations in regulated industries, with a particular focus on financial services. It is used by:

• Financial services organizations
• Compliance teams
• Banks and financial institutions
• Trading floors
• Regulated enterprises
• Organizations requiring communication capture, retention, and auditing for regulatory compliance

Luware Recording Use Cases

Based on our analysis of Luware Recording's current capabilities, we have identified key scenarios where this software is a good fit for compliance-focused organizations:

Financial Institutions Managing Fragmented Communication Recording

Financial institutions must maintain complete and auditable records of business communications across multiple channels to comply with regulations such as the Markets in Financial Instruments Directive II (MiFID II), Financial Industry Regulatory Authority (FINRA), and Dodd-Frank Wall Street Reform and Consumer Protection Act. Luware Recording captures and securely archives communications from supported platforms in a centralized environment, helping compliance teams reduce recording gaps and streamline audit processes.

Organizations Consolidating Multi-Platform Compliance Recording

Many organizations rely on multiple communication platforms, making it difficult to maintain consistent recording, retention, and supervision practices. Luware Recording provides a unified platform for capturing, archiving, and retrieving communications across supported channels, reducing operational complexity while supporting compliance requirements.

Compliance Teams Monitoring Communication Risks

Compliance teams often need to identify policy breaches, conduct risks, and regulatory concerns hidden within large volumes of recorded communications. Luware Recording combines compliance recording with AI-powered speech analytics, transcription, and automated alerts, helping teams identify potential issues more efficiently and strengthen oversight processes.

Is Luware Recording Right For You?

Looking for a reliable solution that delivers compliant conversation recording and archiving? Luware Recording is built for regulated organizations that need audit-ready capture across platforms.

Luware Recording maintains security and compliance credentials including SOC 2 Type II, ISO/IEC 27001, Microsoft 365 certification, and CSA STAR Level One, while supporting compliance with regulations such as GDPR.

It is trusted by leading institutions such as SIX, Swiss Re, and KBC for maintaining secure and scalable compliance operations.

Still not sure if the platform is right for you? Contact us at (661) 384-7070, and we will help you make the best decision regarding Luware Recording features and more.