Insurance, 101-500 employees
Less than 6 months
“Simple and adaptable with fantastic support”
Pros
The system is incredibly simple and easy to use. It's adaptable and super easy to set up, ya know? Oh and the support team is fantastic, they're highly experienced and Wilbur has been able to handle everything we need for managing claims.
Cons
It's hard to find anything to dislike. My only small frustration is that the standard setup is mainly focused on motor and property claims so it took a little work to adapt it for our specific needs.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Insurance, 101-500 employees
More than a year
“outstanding support from day one, reporting can be challenging”
Pros
The Wilbur team's support has been outstanding from day one. They've been attentive, helpful and always quick to respond. Even though we were just a startup without a high volume of claims, they treated us as a long-term partner and helped us work through our early challenges.
Cons
We've found the reporting to be a bit inflexible at times which has presented some challenges for us.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Insurance, 101-500 employees
More than a year
“Easy to navigate”
Pros
It's very easy to find your way around the platform. It has plenty of useful features that genuinely make managing claims more efficient.
Cons
Nothing at all ! it's simple and easy to use and navigate
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10