Last Updated
Overview
Wilbur helps insurers and brokers accelerate claims resolution with AI-powered workflows and built-in compliance. Its modular design adapts to diverse insurance needs, improving customer experiences and scaling with ease. While the default setup leans toward motor and property claims, its flexibility makes it suitable across sectors.
Overall Rating
Based on 3 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Wilbur Specifications
- Policy and Document Management
- Risk Assessment and Mitigation
- Regulatory Compliance Tracking
- Audit Management
What Is Wilbur?
Wilbur is an AI-driven claims management Software as a Service (SaaS) platform built for insurers, third-party administrators, brokers, and builders seeking faster claim resolution and built-in compliance. The software streamlines the entire claims lifecycle from intake to final resolution through automated workflows and intelligent guidance. With low-touch implementation and configurable modules, businesses can launch their customized system within weeks. The platform's virtual collaboration capabilities enable real-time inspections and stakeholder coordination, while maintaining regulatory alignment throughout every stage of the claims process.
Wilbur Pricing
Wilbur Integrations
The software integrates with various third-party tools and systems. These include:
- Guidewire
- Azure Active Directory
- Claim Genius
- Livegenic
- Xero accounting solution
- Source7
Who Is Wilbur For?
Wilbur is suitable for a wide range of industries and sectors, including:
- Healthcare
- Finance
- Construction
Is Wilbur Right For You?
If you're an insurance carrier, broker, or construction company struggling with lengthy claims cycles, compliance burdens, or inefficient manual processes, Wilbur delivers a comprehensive solution. It integrates compliance seamlessly throughout workflows, ensuring regulatory alignment without adding complexity. With a rapid implementation timeline, organizations can achieve measurable operational improvements within weeks.
Wilbur has earned several industry recognitions, including Technology Standout in the 2024 Celent Claims Systems Vendors Report, finalist for Excellence in Insurtech at the 2024 Finnies, and winner of Best Insurtech Product/Platform at the 2020 FinTech Awards.
Still doubtful if Wilbur software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Wilbur Features
Claim Lodgment
Wilbur simplifies the initial claim submission process through guided digital workflows that reduce manual entry and ensure accuracy. Users can lodge claims directly through the platform or via integrated channels, enabling faster intake and immediate routing to the appropriate teams for assessment and processing.
Insurance Carrier Integration
It connects seamlessly with major insurance carriers, ensuring consistent data exchange and reducing duplication across systems. This integration supports faster claim approvals, real-time status updates, and improved coordination between insurers and service providers.
Wilbur AI
The platform leverages artificial intelligence to automate decision-making, identify claim patterns, and predict outcomes. It enhances operational efficiency by flagging anomalies, suggesting next steps, and continuously learning from historical data to improve future claim handling.
Claim Management
The software provides end-to-end claim oversight, allowing insurers to track progress, assign tasks, and manage documentation in one unified interface. Automated updates and configurable rules help reduce bottlenecks, improve transparency, and ensure timely resolution across all stages of the claim's lifecycle.
Insurance Builders
This solution supports collaboration with insurance builders, enabling efficient coordination between insurers and repair contractors. Through integrated workflows, claim handlers can assign jobs, track progress, and manage documentation in real time. This ensures faster property restoration, transparent communication, and improved customer satisfaction throughout the repair process.
Pros And Cons of Wilbur
Pros
Effortless deployment with intuitive, user-friendly workflows
Ultra-responsive support team that often replies within minutes
Executes every claims function with precision
Cons
Custom reporting setup requires improvement
Constant updates may reduce feature adaption
Wilbur Reviews
Total 3 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Insurance, 101-500 employees
More than a year
“outstanding support from day one, reporting can be challenging”
Pros
The Wilbur team's support has been outstanding from day one. They've been attentive, helpful and always quick to respond. Even though we were just a startup without a high volume of claims, they treated us as a long-term partner and helped us work through our early challenges.
Cons
We've found the reporting to be a bit inflexible at times which has presented some challenges for us.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Insurance, 101-500 employees
Less than 6 months
“Simple and adaptable with fantastic support”
Pros
The system is incredibly simple and easy to use. It's adaptable and super easy to set up, ya know? Oh and the support team is fantastic, they're highly experienced and Wilbur has been able to handle everything we need for managing claims.
Cons
It's hard to find anything to dislike. My only small frustration is that the standard setup is mainly focused on motor and property claims so it took a little work to adapt it for our specific needs.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Insurance, 101-500 employees
More than a year
“Easy to navigate”
Pros
It's very easy to find your way around the platform. It has plenty of useful features that genuinely make managing claims more efficient.
Cons
Nothing at all ! it's simple and easy to use and navigate
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Wilbur offer an API?
Yes, the software offers API access.
What level of support does Wilbur offer?
Wilbur offers support via phone, email, and a ticket system.
What type of pricing plan does Wilbur offer?
Wilbur price plan is customized, making it suitable for businesses with diverse requirements. Get in touch for a personalized Wilbur pricing plan based on your business’s specific needs!
Does Wilbur offer a mobile app?
No, it does not offer a mobile app.
What languages does Wilbur support?
The platform supports the English language.
What other apps does Wilbur integrate with?
It integrates with various third-party tools, such as Guidewire, Azure Active Directory, Claim Genius, Livegenic, Xero, and Source7.
Who are the typical users of Wilbur?
Wilbur is suitable for businesses operating in the finance, construction, and healthcare industry.