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Overview
aipass offers a hotel management platform that streamlines operations and enhances guest experiences through digital check-in, payments, and service requests. While it may require initial setup and staff adaptation, its contactless features, integrated PMS tools, and marketing capabilities make it a strong choice for modern hospitality businesses.
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Starting Price
yen 25,000
per month
aipass Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
What Is aipass?
aipass is a hospitality DX platform that merges a Property Management System with smart check-in capabilities and guest-facing applications. By digitizing the guest journey, it solves critical labor shortages while enhancing service standards. Its modular plugin architecture allows businesses to scale functionality, effectively reducing manual ledger tasks and preventing overbooking. This flexibility makes it ideal for facilities ranging from traditional inns to modern unmanned hotels looking to optimize their daily operations.
How Much Does aipass Cost?
aipass pricing starts at 25,000 yen/month. In addition to the base subscription costs, organizations should account for the following expenses:
- Payment processing: 2.5–3.5% of each transaction, plus any gateway fees
- Hardware requirements: $2,000–$10,000 for tablets, printers, and other peripherals
- Staff training: $500–$2,000 per property for full training programs
- Data migration: $1,000–$10,000 to transfer guest history and reservation data
Disclaimer: The pricing is subject to change.
aipass Integrations
The software supports integration with multiple systems and platforms, such as:
- TEMAIRAZU
- TL-Lincoln
- RemoteLOCK
- ACCEL LAB
- Payn
Who Is aipass For?
aipass is ideal for a wide range of hospitality sectors and property types, including:
- Business hotels
- Traditional ryokans
- Resort hotels
Is aipass Right For You?
aipass is ideal for Japanese hospitality providers looking to streamline operations, from traditional ryokans to unmanned hotels. Its modular plug-in architecture enables scalable management of reservations, rooms, and cleaning tasks. Trusted by clients such as Toyo Hotel and Tokyo Dome Hotel, the platform supports mobile guest check-in, payments, and service requests, automating workflows and providing real-time operational insight, making it a practical choice for growing properties.
Still unsure about aipass? Connect with our customer support staff at (661) 384-7070 for further guidance.
aipass Features
Room Management
aipass allows users to manage room assignments efficiently with daily and weekly views, intuitive color-coded statuses, and icons for payment and occupancy. The platform automatically assigns rooms or enables bulk assignment, lets you switch between room types, and set rules to prioritize allocation, providing clear visibility of consecutive night reservations.
Cleaning Management
The software helps housekeeping staff track check-outs and departures in real time using tablets and smartphones. It enables work schedule creation, detailed cleaning instructions, communication with staff, and photo documentation of forgotten items or repairs, ensuring cleaning tasks are efficiently assigned and managed for each facility within the property.
Sales Management
The platform provides real-time access to daily and monthly sales and payment data, including accounts receivable and advance payments. Total sales, balances, and payment lists are automatically calculated, daily closing details are fixed to prevent discrepancies, and accommodation tax is supported across all municipalities, ensuring accurate and reliable financial management.
Survey Analysis
aipass allows customization of guest surveys and links responses to reservations for operational insight. The software provides an intuitive analysis interface, directs guests to Google reviews, and facilitates self-checkout and thank-you emails. This ensures high response rates while helping properties identify trends and improve overall service quality.
Repeat Customer Management
The software automatically identifies repeat guests during reservations and centrally manages their history across multiple facilities. It tracks the number of stays, spending patterns, and past accommodation history, enabling staff to provide consistent and personalized service. Automatic detection ensures even first-time staff can recognize returning customers confidently.
Pros And Cons of aipass
Pros
Smart check‑in streamlines guest arrival with smartphones
Real‑time room management with automatic assignments
Cleaning tasks coordinated efficiently through mobile devices
Cons
May require training to fully utilize all features
User interface may feel slightly dated
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Frequently Asked Questions
What level of support does aipass offer?
aipass offers high-level support, including detailed manuals, videos, and a dedicated representative guiding implementation and operations, ensuring even first-time users feel confident.
What language does aipass support?
aipass software primarily supports Japanese, English, Chinese (Traditional and Simplified), and Korean.
What other apps does aipass integrate with?
aipass integrates seamlessly with platforms such as RemoteLOCK, ACCEL LAB, Payn, TL-Lincoln, and TEMAIRAZU.
Who are the typical users of aipass?
aipass features are used by hotels, ryokans, resorts, apartment hotels, and unmanned properties for efficient operations and guest management.
Does aipass have a mobile app?
No, aipass does not offer a dedicated mobile app.
What types of pricing plans does aipass offer?
The starting price for aipass is 25,000 yen/month. Get a detailed aipass cost breakdown to make an informed decision.
Does aipass offer an API?
Yes, aipass offers an API.