Clock PMS Reviews

Pros

From day one, it has felt user-friendly to use and it keeps booking and reservation management efficient and well organized. The hotel management and housekeeping functions are especially helpful for keeping staff aligned and improving communication across departments. Whenever help is needed, the support team responds quickly and is genuinely useful. It also delivers strong value for the price, with practical features that make everyday operations much simpler.

Cons

At the beginning, new users may need a little time to get comfortable because there are quite a few features to learn. Some settings and reports would be better if they allowed more customization but once you get used to the system, it performs very well overall.

Pros

It keeps all bookings shared online and reservations are handled on time.

Cons

It offers a consolidated way to manage all bookings without any challenges.

Pros

Booking management works really well and helps prevent the hassles that come with double bookings.

Cons

There's definitely a learning curve so new users need training before they can use it properly and that can take quite a bit of time.

Pros

It has boosted our productivity and turned out to be an excellent cloud-based PMS. It's user-friendly and comes packed with a wide range of advanced features.

Cons

The setup phase needs a lot of attention and accuracy but that's an important step if you want the system to perform at its best.

Pros

It works well for smaller hotels and covers many of the same functions you'd expect from a larger, more expensive system.

Cons

Some parts feel a bit complex and aren't very user-friendly but it still gets the job done.

Pros

This tool has been very dependable for us. Problems almost never come up and when they do, they get resolved fast. I've worked with several other PMS systems before and those used to crash often or stay buggy for weeks without a fix. Their support team is quick to respond and genuinely helpful whenever we need assistance. Also, the TO DO LIST is a standout feature. It helps a lot not only with reservations but also with other office tasks and we rely on it constantly.

Cons

A few parts of the system still take more clicks than they should. I'd really like the process for charging saved company credit cards to be more organized. We charge the first night at the time of booking so it's frustrating that it only shows the average nightly rate instead of the actual price for the first night. The reservation color flags are useful but I wish multiple flags were possible like in another PMS I've used before. That could probably be handled by adding a header and footer stripe to reservations. It would also be very useful if we could place several rooms out of order at the same time.

Pros

The API covers pretty much everything needed and there are plenty of built-in integrations ready to use. Support is also fast, accurate and genuinely helpful whenever something comes up.

Cons

The interface used to feel outdated but the latest releases have given it a much more modern look and customization is now simple.

Pros

After comparing it with well over a dozen PMS platforms, this one stood out by a wide margin for multi-currency pricing, invoicing, VAT handling and payment reporting. The overall design feels polished and user-friendly. While the form setup can be a bit tricky for new users at first, people usually get comfortable with it fairly quickly. The customizable guest mailer is fantastic and the self-service features add a lot of value.

Cons

One disappointment was the POS add-on which felt underdeveloped and too basic for what I wanted in a fully integrated solution. Even so, the software offers solid API access and connects well with a wide range of applications.

Pros

The recent updates to the banquet and function sheet, along with the invoice display, are a big improvement over how they worked before. It's especially nice to now see the charges directly on the banquet sheet.

Cons

when you're inside a customer booking, you can't return to the availability screen anymore by clicking the back arrow to the previous page.

Pros

Having already worked at a company that used this system, I was familiar with the features it offers right away. It was simple to use and I could enter employee information very quickly.

Cons

I didn't get to use it for very long because the page kept crashing so I wasn't able to keep using it.

Pros

Getting around this software is simple and it's genuinely useful for daily tasks. The color display also makes everything look clearer and more pleasant to work with. Up to this point, the software has been performing well.

Cons

At this stage I haven't come across any real issues. Hopefully, it continues to improve and gets even better over time.

Pros

It includes just about every feature you could want from a PMS platform.

Cons

Even though the design looks better than a lot of other PMS systems, the interface can still be confusing. The settings are fairly complicated and not organized very clearly.

Pros

Something that really stood out with it was how simple the workflow is. The API functions are excellent and the support and technical team have also been very reliable and helpful.

Cons

The part that still needs work is the MICE tool which could use more improvements before it feels ready for a fully professional environment.

Pros

It feels like a future-ready system. It connects really well with the restaurant side and that integration is something we truly appreciate.

Cons

Setting up the invoicing system and handling back-office payments is quite complicated and not very user-friendly. The online booking experience also isn't very appealing from a design perspective for clients. Compared with something like webhotelier.com, that part could definitely be done better.

Pros

Booking clients has been quick and accurate for our staff. New team members have also learned the system very fast and the support team has been friendly and helpful whenever needed.

Cons

The housekeeping information is displayed in a font that feels too small and I haven't found a way to enlarge it. I also ran into some problems when importing Excel data but overall it's still excellent software.