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Overview
Crave enhances hotel operations by offering personalized in-app offers, loyalty program management, and seamless POS data synchronization. While mobile device compatibility may vary across properties, the platform effectively supports hotels and restaurants seeking to boost guest engagement and simplify order and service management.
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Starting Price
Custom
Crave Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
What Is Crave?
Crave is a hotel management software designed for hotels and restaurants to enhance guest experiences through digital platforms. The software provides in-room tablets, mobile, and web interfaces for services like dining, spa bookings, concierge requests, and room controls. With built-in data analytics and Crave AI, it enables personalized guest interactions and effective upselling. Crave helps properties streamline operations, increase service efficiency, and improve guest satisfaction while supporting brand customization and operational insights.
How Much Does Crave Cost?
The pricing of Crave is estimated to fall between $2,000 and $8,000/property/month, based on industry benchmarks for comparable hotel guest engagement and digital experience platforms. This range is intended for general budgeting purposes, as actual costs can differ by property size, deployment scope, and selected features.
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation And Onboarding: $2,500–$15,000 for small to mid‑sized properties; $15,000–$50,000+ for large or complex setups
- Custom Branding And UX Configuration: $3,000–$12,000, depending on depth of customization
- Staff Training And Support Packages: $1,000–$8,000, based on training requirements and team size
- AI And Advanced Module Setup (e.g., Crave AI): $5,000–$25,000 depending on scope and language features
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Crave Integrations
The platform integrates with several third-party applications and systems, such as:
- Oracle Opera
- Deliveract
- Infogen
- HotSOS
- Alice POS
Who Is Crave For?
Crave is suitable for businesses and organizations within the hospitality industry that want to enhance guest experiences and streamline operations. Key sectors include:
- Hotels
- Resorts
- Restaurants
- Spas
- Wellness centers
- Cruise ships
- Hospitality groups
Is Crave Right For You?
If you’re a hotel or restaurant looking to deliver smarter, more connected guest experiences, Crave provides a platform that centralizes digital services, in-room tablets, and mobile access to enhance personalization and operational efficiency.
The platform includes data analytics to help properties understand guest preferences and Crave AI to provide consistent service across multiple channels. Deployed on AWS and fully compliant with GDPR and other regional data regulations, Crave is suitable for organizations seeking a secure, data-driven solution to improve guest engagement and service delivery.
Still doubtful if Crave software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Crave Features
E-Concierge
Crave provides an E-Concierge system that allows guests to access digital directories, in-room services, and personalized assistance via tablets, mobile devices, or web interfaces. The platform ensures guests can interact seamlessly with hotel services, enhancing convenience, engagement, and overall satisfaction across multiple touchpoints.
Advance Spa And Restaurant Bookings
The platform enables advance booking for spas, restaurants, and other hotel services, allowing guests to select preferred time slots and services ahead of arrival. This scheduling system helps properties manage resources efficiently while providing guests with a smoother, more organized service experience.
Scheduled Messages
Crave offers scheduled messaging to send personalized notifications, promotions, and service updates to guests at specific times. This capability ensures timely communication, encourages engagement with hotel offerings, and supports better operational coordination while maintaining a tailored guest experience.
Room Grouping
The software supports room grouping to manage multiple rooms and bookings for families, groups, or events efficiently. By organizing accommodations logically, it simplifies operational workflows, improves allocation accuracy, and enhances the guest experience through coordinated services.
Crave AI
Crave AI combines natural language interaction with contextual visual displays to assist guests across devices 24/7. The platform provides consistent, personalized service while helping staff focus on operational priorities. It supports multiple languages and ensures that guest requests are efficiently handled.
Pros And Cons of Crave
Pros
Tailored in-app offers increase average order sizes
Seamless POS data synchronization reduces manual entry
Loyalty programs encourage more usage
Cons
Some customization options may be limited for unique workflows
Reporting interface can feel slightly complex for new users
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Frequently Asked Questions
What level of support does Crave offer?
The platform provides support via its support center.
Does Crave offer an API?
Yes, Crave offers an API.
What types of Crave price plans are available?
Crave price plans are estimated to fall between $2,000 and $8,000/property/month. Contact us to request a detailed Crave cost breakdown based on your organization's requirements.
Does Crave have a mobile app?
No, Crave does not offer a dedicated mobile app.
What language does Crave support?
The software primarily supports the English language.
What other apps does Crave integrate with?
The platform integrates with several third-party applications and systems, including Oracle Opera, Deliveract, Infogen, HotSOS, and Alice POS.
Who are the typical users of Crave?
Crave features are designed for businesses in the hospitality industry, including hotels, resorts, restaurants, spas, wellness centers, cruise ships, and hospitality groups, helping them enhance guest experiences and streamline operations through in-room tablets, mobile ordering, loyalty programs, and data-driven personalization.