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Overview
Fidelity PMS is a hotel management software that helps property managers oversee single or multiple properties efficiently. It offers multilingual and multi-currency support, although it can be complex for new users. Overall, Fidelity PMS’s comprehensive reports and operational tools enhance hotel decision-making and profitability.
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Starting Price
Custom
Fidelity PMS Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
What Is Fidelity PMS?
Fidelity PMS is a hotel property management system designed for hotels and resorts of any size. It supports multi-property operations, detailed reporting, and a fully configurable modular structure. The system helps manage reservations, housekeeping, and back-office processes efficiently. By reducing overbooking risks and improving operational visibility, it enables hotel managers to make informed decisions and maintain consistent service quality across all departments.
How Much Does Fidelity PMS Cost?
Fidelity PMS pricing typically starts at $100/month, depending on hotel size, number of rooms, required modules, and integrations.
Here are some estimated additional costs based on industry benchmarks for hotel PMS solutions:
- Implementation And Setup Fees: ~$1,000–$10,000+ one-time
- Training Or Onboarding (If Not Included): ~$200–$2,000 one-time
- Third-Party Integrations (POS, Channel Manager, Keycards): ~$50–$500/month per integration
- Support And Maintenance Fees: ~$100–$500/month
- Optional Modules (CRM, Spa, Events, Loyalty): ~$50–$300/month per module
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Fidelity PMS Integrations
The software supports integration with multiple systems and platforms, such as:
- Cultuzz
- MappingMaster
- Ailleron
Who Is Fidelity PMS For?
Fidelity PMS software is ideal for a wide range of industries and sectors, including:
- Hotels
- Resorts
- Conference centers
- Food and beverage
- Medical wellness
Is Fidelity PMS Right For You?
Looking for a hotel management solution that handles both small and large properties efficiently? Fidelity PMS manages reservations, housekeeping, and accounting with multi-currency and multilingual support, reducing operational errors and ensuring statutory and regulatory compliance, including GDPR. Security is robust, and the system suits both city hotels and resorts. Its extensive reporting helps managers make informed decisions. Still not sure if Fidelity PMS is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Fidelity PMS Features
Reservations, Check-in And Check-out
Fidelity PMS manages individual, group, and agency bookings with real-time room plan visualization. It supports multiple rate types, automatic assignment, no-shows, cancellations, and late check-out. This ensures accurate booking management, reduces overbooking, and improves operational coordination across front-office teams.
Profiles/Guest History
The system maintains complete demographic and preference records for guests, companies, and travel agents. It tracks revenue, number of stays, and cancellations. This comprehensive guest profiling helps managers deliver personalized services, monitor patterns, and maintain accurate records for operational planning.
Group Management
Fidelity PMS features group reservations from a single interface, including room assignments, check-in, and check-out. It supports different lengths of stay per guest and combined or individual billing. The platform ensures smooth group operations, reduces manual workload, and improves team efficiency.
Cashiering And Accounts Receivable
The software supports multiple cashiers, multi-currency payments, direct billing, city ledger, deposits, and invoicing. Guest charges can be cross-posted in multi-property setups. This functionality ensures accurate financial management and enhances transparency across front-office and back-office accounting operations.
Pros And Cons of Fidelity PMS
Pros
Detailed reporting supports informed management decisions
Supports multi-property and multi-currency operations
Tracks housekeeping and room status efficiently
Cons
Depends on accurate data entry
Performance tracking may need regular updates
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Frequently Asked Questions
What types of pricing plans does Fidelity PMS offer?
Fidelity PMS price starts at $100/month, depending on hotel size, number of rooms, required modules, and integrations. Request a Fidelity PMS cost quote today.
What language does Fidelity PMS support?
Fidelity PMS primarily supports English.
Does Fidelity PMS offer an API?
The vendor has not shared information about its API.
What level of support does Fidelity PMS offer?
Support is provided via product documentation and knowledge base articles.
Does Fidelity PMS have a mobile app?
No. Fidelity PMS does not offer a mobile app.
What other apps does Fidelity PMS integrate with?
The software integrates with Cultuzz, MappingMaster, and Ailleron.
Who are the typical users of Fidelity PMS?
Typical users include hotels, resorts, conference centers, and hospitality chains.