Hospitable.com Reviews

Pros

At the time we were using it, this PMS gave us really good value for the money. It handled the core channel manager features we needed especially the combined inbox and channel synchronization which covered the basics well.

Cons

There are no downsides that I can mention here.

Pros

Automation features do help cut down on repetitive work and keep guest communication more organized when managing vacation rentals. That said, these kinds of automation tools are fairly standard and can be found on other platforms too.

Cons

Support team and billing flexibility were the biggest problems. A same-day payment issue caused by a card update was fixed in about an hour but it still led to the permanent loss of a legacy rate, with no flexibility, discretion or way to escalate the issue. On top of that, the support ticket was eventually closed because of a holiday before anything was actually resolved.

Pros

The app works well on both iOS and Android and the interface is fairly user-friendly overall. Calendar syncing does its job and the other tools for sending information to OTAs usually work as expected.

Cons

Customer service has been an absolute nightmare to deal with. The support agents rarely seem to know what they're doing and on top of that, things are constantly breaking.

Pros

Compared with other similar tools, it has been the best value for the money for our team which is really what makes it worth using.

Cons

Nothing negative stands out right now. We did move to a competitor for a few months earlier this year hoping to gain a few extra features but in the end we switched back to Hospitable.

Pros

Right from the start, the platform felt very user-friendly, even without much technical know-how. The features cover what's needed really well and the reliability has been outstanding. It works excellently both on the app and through the website and the customer support is excellent though I've hardly ever needed to contact them.

Cons

There honestly haven't been many issues worth mentioning and nothing major comes to mind as a warning for others. If I had to point out anything, it's that part of what makes it so user-friendly is its focus on the core tools property operators need so it doesn't include every extra feature or advanced option that some pricier software platforms provide.

Pros

Getting started with it was really simple and I was comfortable using it within just a few days. At around $50 a month, the pricing feels very reasonable and offers solid value. Their phone support has also been reliable and helpful whenever needed.

Cons

It doesn't offer as many features or integrations as some of the bigger platforms. That said, if you're only managing a few properties, it will probably do the job just fine.

Pros

Using it has been very simple and it has been consistently reliable for us. It lets us create personalized guest communication and the feedback we've been getting from guests has been excellent.

Cons

At this point, I haven't run into any downsides with it. It has actually been a better experience than the property management company we were using before.

Pros

They offer more features than competing tools and for smaller accounts the pricing is still lower. That pretty much covers the upside.

Cons

A number of the features just don't work so it feels like you're not actually getting what you paid for. Some of the biggest problems are with core functions like automated messages and auto-syncing with Airbnb. On top of that, the support team is very poor and the interface is difficult to navigate on both mobile and desktop.

Pros

This tool has made running operations simple, budget-friendly and the integrations work really well. It saves me a lot of time as a host.

Cons

Nothing comes to mind that I dislike about it.

Pros

Running short-term rentals across multiple platforms feels much more manageable with it. It handles listings, calendars and guest communication really well and the interface is user-friendly and simple to navigate. One thing I especially appreciate is how responsive the customer support team is, even on the lowest-tier plan.

Cons

I'm thrilled with it overall. The only gap I've noticed is around mid-term rental management for stays of 30 days or more, where a few features I asked for like security deposit collection, aren't available yet. That said, I've been using the platform for less than a year and at least two of those suggestions have already made it into their development roadmap. I've shared ideas with plenty of other companies before and never seen them act on them so that really impressed me.

Pros

the platform feels very user-friendly while still offering all the functionality I need. The setup process was quick and everything was simple to navigate from the beginning.

Cons

At first it didn't have the dashboard and reporting features I was looking for but that was addressed quickly and the missing functionality was added.

Pros

Having everything I need in one central place has been really convenient.

Cons

There were times when my accounts would get disconnected and I had to link them again although that hasn't happened in quite a while so it may have already been resolved.

Pros

The calendar is laid out clearly and pricing updates sync across different platforms at the same time.

Cons

Once PriceLab is connected, you can't set prices directly in Hospitable because they get overridden by the rates coming from PriceLab.

Pros

Running a property from 3,000 miles away feels much more manageable with this platform. It handles all my channels really well and takes a lot of the day-to-day hassle off my plate. The AI email feature is also a favorite of mine because it helps my messages come across much more polished and friendly.

Cons

There's just one small glitch in the task section. When I click the circle to schedule a cleaner, it pulls in the wrong date. We did figure out a workaround though, doing it from the operations list schedules it correctly.

Pros

It has made running my short-term rental from a distance much more manageable. The automated guest messages and changing door codes are incredibly valuable. It saves me a huge amount of time and takes away a lot of stress since everything is handled without me needing to monitor every reservation myself. The review reminders and AI-generated reviews also make leaving guest feedback really simple. On top of that, the Airbnb calendar sync works flawlessly and the alerts sent to my cleaning team keep everything organized so we never miss a turnover.

Cons

I'd really love to see built-in pricing software so I wouldn't need to rely on PriceLabs as well. It would be much better to have everything in a single platform.

Pros

Managing every listing from a single dashboard makes this platform very simple to use and it really helps cut down the chances of double bookings which is a big plus. The customer support team has also been consistently kind and very helpful whenever needed.

Cons

Subscription cost is on the expensive side and there are occasional technical glitches that can interrupt things a bit although that's fairly common with platforms like this.

Pros

The guest communication tools are really solid and the platform is very user-friendly overall.

Cons

The app logs me out from time to time so I have to sign in again. Aside from that, I really haven't run into any other issues.

Pros

The automation is a huge win. I barely have to do anything and my guests still get every message right on time.

Cons

Not being able to edit the domain for direct booking is annoying. If I need to change it, I have to delete it completely instead.

Pros

Managing my calendar across multiple booking platforms has been so much easier with it. The automatic replies it sends after bookings and guest inquiries save me a huge amount of time. I've also set up templates for each unit to send check-in instructions so guest communication basically runs on autopilot.

Cons

I don't have much negative to say about it. It has handled everything I've needed it to do.

Pros

One thing that really stands out about it is how appealing the pricing is. It offers a lot of value for the cost.

Cons

Because the platform includes so many features, it can take a little time to learn your way around everything though that's not really a downside.