“great value for money”

Pros

Running my rental properties has been much simpler and it absolutely feels worth the price. I use it for guest communication and direct bookings and it's been very user-friendly throughout. The support team is incredibly responsive too and they keep rolling out useful new features that really help with my goal of automating as much of the process as possible.

Cons

The only thing I really wish it had is an integration with Beyond Pricing. I'm even thinking about switching to PriceLabs just to make the connections feel more smooth. I'd also appreciate having a bit more flexibility on the direct booking side.

“Saves me a lot of time”

Pros

It takes care of guest messages, booking-related tasks and everyday communication automatically, while still letting me customize things to match the way I handle my property. It saves me a lot of time and the setup never felt complicated.

Cons

There are no drawbacks. It has worked really well for what I need and I have been very satisfied with the service.

“Cooperative staff”

Pros

Keeping guest communication and pricing in one place makes day-to-day hosting much simpler. Their team is also incredibly responsive and helpful whenever questions come up. It's a really strong product backed by a fantastic team.

Cons

It depends on other platforms to deliver communications so delays can happen sometimes when those platforms are slow.

“Highly recommended”

Pros

This has saved me a huge amount of time by automating the repetitive tasks I used to handle manually. The customer support is outstanding as well, very responsive and genuinely helpful whenever needed. I'd absolutely recommend it.

Cons

I don't have any complaints. It's even better than I expected. The only issues I've run into are outside the software's control and have to do with the listing platforms themselves.

“unreliable connections and limited integrations”

Pros

Before the 2023 price increase, the pricing was fairly competitive. I also appreciate the website link that lets the housekeeper view all upcoming cleanings together in one full list. That said, the list does not offer any way to add extra text or notes to the reservations.

Cons

The biggest problem is how unreliable it is. The connection can fail at any time without any warning and even when it does not go down completely, other problems still come up. A lot of the trouble is tied to reservation details from OTAs not syncing into Host Tools the way they should. On top of that, Host Tools only integrates with Airbnb, VRBO and Booking, with no support for Google Vacation Rentals or other platforms.