Hospitality, 1-10 employees
Less than a year
“saves us a lot of time”
Pros
The modern and user friendly interface makes the system pleasant to work with. Updates are fast and accurate and being able to send our rates to all agencies from one page with a single click saves us a lot of time. The mobile app is also really useful because we can adjust availability even when we are away from the hotel. Another big plus is the reservation module on our website as it looks amazing, was installed at no cost and doesn't charge any extra commission.
Cons
A few parts of�it�still need improvement. That said whenever we share feedback, they respond with upgrades and add new features within a reasonable time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
Less than a year
“refund refusal was unacceptable”
Pros
Honestly nothing at all comes to mind. I signed up for a 2 year plan and after using it for just 1 year, I am walking away from it. I am more than happy to leave the remaining year behind and move on.
Cons
I paid upfront for 2 years but I am leaving after only 1 year of using�the service. The worst part is that they refused to refund the money for the unused time.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospitality, 1-10 employees
Less than a year
“support is practically unreachable”
Pros
It seemed promising at first but getting any kind of help has turned into a nightmare.
Cons
Customer support is very poor. It is almost impossible to reach someone and when you finally do, they just send a link and leave you to figure everything out on your own.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Hospitality, 101-500 employees
Less than a year
“always provides quick responses”
Pros
Getting started with it is pretty easy and the technical support team responds quickly and provides enough help when needed.
Cons
Sometimes there can still be delays before a solution is fully provided.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
More than a year
“Handles everything without hassle”
Pros
Using it is not a problem as I can handle everything I need without any hassle.
Cons
from time to time there are speed issues and the site occasionally freezes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
Less than 6 months
“More than enough hotel features”
Pros
It was very easy to use and it offers more than enough features for running a hotel efficiently. Support has also been responsive and quick whenever help was needed.
Cons
One thing that could be better is support availability. The help desk or call center should really be reachable 24/7.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Automotive, 1-10 employees
Less than 6 months
“poor support and weak booking sync”
Pros
At first the platform is pretty easy to use which makes getting started simple. Also it connects with Wix which is what I use to run my website.
Cons
The biggest problem is customer support. Since the team is based in Europe, responses are very limited. When they do reply, the help is usually minimal or not useful. It also doesn't integrate properly with�Booking.com�despite advertising that it does. Overall I have seen very little value in using it.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
4
Hospitality, 1-10 employees
Less than 6 months
“has a modern dashboard!”
Pros
The dashboard looks modern and appealing and the booking features are very useful. Managing inventory is easy too, the notification tools help a lot and the connection with major partners adds real value.
Cons
It doesn't perform well on a slow internet connection and user access can freeze from time to time. A lighter version would help. Updating photos and property details also feels a bit too time-consuming.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Computer Networking, 1-10 employees
More than a year
“Availability updates work every time”
Pros
Keeping room availability and pricing updated is easy now and the changes go through successfully every time.
Cons
No cons to share as this platform�is the best channel manager I have used. Everything works perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 51-100 employees
More than a year
“allows integrate all channels”
Pros
Being able to connect all of our channels from one place has been really valuable and it also comes with other useful features that help us manage the hotel better.
Cons
Everything has been fine overall. If anything, the front end could be developed further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
More than a year
“Quick and reliable”
Pros
Keeping room availability and pricing up to date is quick and reliable which makes daily work much more efficient.
Cons
Nothing major that I come across when it comes to cons. It is a great platform overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 11-50 employees
Less than a year
“Tracks reservation inventory easily”
Pros
Thanks to this tool now keeping track of reservation inventory is very easy and the level of detail available makes it even more useful.
Cons
I feel like the process for setting reservation prices could be improved.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“integrate with wide online channels”
Pros
It connects with a wide range of online channels which makes managing listings much more convenient.
Cons
Sometimes updates don't take effect as quickly as expected although this doesn't happen all the time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
Less than a year
“Simple to access and navigate”
Pros
HotelRunner is really user friendly. As it's simple to access and the interface is clear and easy to navigate.
Cons
Honestly everything has been perfect. I can find whatever I need without any trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“simple yet very practical”
Pros
Everything about this system is good as it is fast, simple, practical and very easy to understand. Customer support has also been excellent especially Buse who has been incredibly helpful.
Cons
I think it already offers everything needed. So no complaints!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Attentive support is reassuring”
Pros
It is like a complete, up to date and user friendly platform and the support team has been genuinely attentive. As the manager of a small hotel, it's very reassuring to know that HotelRunner is there to support us and that the collaboration feels constant.
Cons
At times moving between different pages can be a bit confusing and some features take a little time to get used to.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Hospitality, 1-10 employees
Less than a year
“Support chat works great in English”
Pros
One of the best parts for me is the support chat especially because it's simple to use in English. Since I am based in Turkey, that makes a huge difference. The connection to sales channels is also quick and stays fully under my control which I really like. On top of that the app is very useful because it lets me update room availability whenever I need to.
Cons
The only thing I'd really like to see added is a page that shows availability for all rooms across the whole month.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 51-100 employees
Less than 6 months
“Affordable pricing”
Pros
Getting started with it was not a problem and the pricing is quite affordable for what it offers. It connects to a wide range of OTAs which is really helpful for managing distribution and the free website tool is a nice bonus that adds even more value.
Cons
There is still room for improvement in the PMS side of the platform and the calendar functionality could also be refined to work better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
Less than 6 months
“Very simple and user-friendly setup”
Pros
Setting up HotelRunner to connect a channel manager with other web platforms like Wix Hotels was very simple and user friendly.
Cons
The only frustrating part at first was figuring out where to get support. I had to do quite a bit of Googling. It is when I noticed a support agent who was excellent and very quick to respond, actively replying to Google reviews. So later once I reached out by email, the support I received was excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Hospitality, 11-50 employees
Less than 6 months
“listing disconnect was a disaster”
Pros
I have nothing good to say about this tool!
Cons
After using this software, every one of my Airbnb listings got disconnected and I had more than 40 of them. I have had to go back through everything manually just to reset pricing and all the other details. For 7 straight days, I have been trying to get a callback or even an email from their so-called support team but all I have gotten is a chatbot. This company is absolute crap. Buyer beware.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2