Last Updated
Overview
HotelRunner helps hospitality businesses manage and grow their operations through an integrated platform. While the initial configuration may take some time, it brings together centralized management, connectivity, and automation to streamline daily workflows. Overall, it is ideal for hotels, B&Bs, and vacation rentals seeking efficient management and revenue growth.
Overall Rating
Based on 20 users reviews
4.1
Rating Distribution
Positive
80%
Neutral
5%
Negative
15%
Starting Price
Custom
HotelRunner Specifications
- Reservations And Booking
- Guest Management And CRM
- Reporting And Analytics
- Revenue And Rate Management
What Is HotelRunner?
HotelRunner is a cloud-based all-in-one platform designed to help hospitality businesses manage and grow their operations from a single system. It connects properties with travel agencies, distribution channels, and other partners while providing tools to handle bookings, inventory, rates, and guest-related operations.
The platform brings together solutions such as a booking engine, channel manager, promotion tools, and business intelligence capabilities to support better distribution control, increased visibility, and revenue optimization.
How Much Does HotelRunner Cost?
HotelRunner price starts at $19.95/month for its Essential Manage plan. It includes basic reporting, 50 rate plans, unlimited users and rooms, and front desk automation. Further pricing tiers of the software are listed as follows:
- Essential Sell – Starting at $29.95/month
- Essential Complete - Starting at $39.95/month
- Advanced Automate – Custom pricing
- Advanced Explore – Custom pricing
- Advanced Complete – Custom pricing
A free trial is also available. In addition to the base subscription costs, hotels should account for the following potential expenses:
- Implementation And Setup: $0–$500 for small properties; $500–$5,000 for larger or complex deployments
- Add-on Modules And Advanced Features: $50–$500/month, depending on tools like revenue management, analytics, or CRM
- Training And Support: $100–$2,000, depending on level of onboarding and dedicated support
- Payment Processing/Transaction Fees: Variable, based on booking revenue or OTA commissions
Disclaimer: The pricing is subject to change.
HotelRunner Integrations
It integrates with different third-party systems and platforms, including:
- Booking.com
- Trip.com
- Agoda
- Expedia
- Amonra
Who Is HotelRunner For?
HotelRunner is ideal for businesses within the hospitality sector, including:
- Hotels
- Vacation rentals
- Hostels
- Group hotels
- Travel agencies
- Tour operators
Is HotelRunner Right For You?
HotelRunner is a strong option for hospitality organizations seeking a unified system to manage bookings, guest communication, and multiple sales channels. Its integrated platform allows operators to streamline reservations, track occupancy, and maintain centralized guest records. These capabilities make it especially suitable for small to mid-sized hotels, B&Bs, and vacation rentals managing complex booking workflows. It is also an ISO and SSL certified platform.
Still doubtful if HotelRunner is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
HotelRunner Features
Booking Engine
HotelRunner booking engine enables hospitality businesses to accept direct reservations via their websites, increasing revenue while reducing dependence on third-party platforms. It allows properties to configure room types, packages, promotions, and add-on services. Automated notifications simplify the booking process, improving conversion rates and guest satisfaction.
Channel Manager
HotelRunner channel manager synchronizes room availability, pricing, and restrictions across multiple online travel agencies and distribution platforms. It minimizes overbooking risks and keeps inventory up to date in real time. Managers can efficiently update rates across channels, expanding market reach without manual effort.
Guest Relationship Management
The guest relationship management system centralizes guest information, including booking history, contact details, and preferences. This allows for personalized communication, targeted offers, and automated follow-ups, enhancing the guest experience and increasing loyalty and repeat bookings.
Promotion Engine
HotelRunner’s promotion engine enables hotels to design targeted campaigns, seasonal discounts, and special offers across multiple channels. Properties can monitor promotion performance, optimize occupancy rates, and increase revenue while reducing manual campaign management.
Analytics And Reporting
The platform provides detailed analytics on revenue, occupancy, and marketing performance. Custom reports help management track KPIs, identify trends, and make data-driven decisions to optimize operations, maximize efficiency, and support strategic growth initiatives.
Pros And Cons of HotelRunner
Pros
Helps increase online visibility, bookings, and revenue
Easy setup with guided onboarding for non-technical users
Allows real-time updates for pricing and availability
Cons
Some limitations in PMS and calendar functionality
Minor need for UI and usability improvements
HotelRunner Reviews
Total 20 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars15%
3
Stars0%
2
Stars5%
1
Stars15%
Share your experience
Hospitality, 1-10 employees
Less than a year
“saves us a lot of time”
Pros
The modern and user friendly interface makes the system pleasant to work with. Updates are fast and accurate and being able to send our rates to all agencies from one page with a single click saves us a lot of time. The mobile app is also really useful because we can adjust availability even when we are away from the hotel. Another big plus is the reservation module on our website as it looks amazing, was installed at no cost and doesn't charge any extra commission.
Cons
A few parts of�it�still need improvement. That said whenever we share feedback, they respond with upgrades and add new features within a reasonable time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
Less than a year
“refund refusal was unacceptable”
Pros
Honestly nothing at all comes to mind. I signed up for a 2 year plan and after using it for just 1 year, I am walking away from it. I am more than happy to leave the remaining year behind and move on.
Cons
I paid upfront for 2 years but I am leaving after only 1 year of using�the service. The worst part is that they refused to refund the money for the unused time.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospitality, 1-10 employees
Less than a year
“support is practically unreachable”
Pros
It seemed promising at first but getting any kind of help has turned into a nightmare.
Cons
Customer support is very poor. It is almost impossible to reach someone and when you finally do, they just send a link and leave you to figure everything out on your own.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Frequently Asked Questions
What languages does HotelRunner support?
HotelRunner software is primarily available in English, Turkish, French, and Spanish.
Does HotelRunner offer an API?
Yes, HotelRunner provides API access for third-party integrations.
Who are the typical users of HotelRunner?
Typical users who benefit from HotelRunner features include hotels, vacation rentals, B&Bs, hostels, group hotels & chains, travel agencies, and tour operators.
What level of support does HotelRunner offer?
HotelRunner provides customer assistance via help center, phone, and email.
What types of pricing plans does HotelRunner offer?
The vendor offers multiple price plans, including Essential Manage (starting at $19/95/month), Essential Sell (starting at $29.95/month), Essential Complete (starting at $39.95/month), Advanced Automate (custom pricing), Advanced Explore (custom pricing), and Advanced Complete (custom pricing). Get in touch for a tailored HotelRunner cost estimate.
Does HotelRunner have a mobile app?
Yes, HotelRunner offers a mobile app for Android and iOS devices.
What other apps does HotelRunner integrate with?
HotelRunner integrates with different third-party apps, such as Expedia, Agoda, Booking.com, and Hotelbeds.