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Overview
Infor HMS empowers hospitality leaders to unify guest profiles and automate front-office tasks with cloud-based property management and mobile check-in capabilities. Although inventory management details are not available, its scalable architecture ensures seamless multi-property coordination. It is a robust solution for global hotel chains and boutique resorts seeking operational excellence.
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Starting Price
Custom
Infor HMS Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
What Is Infor HMS?
Infor HMS provides a comprehensive cloud-based platform that unifies hospitality operations into a single point of control. By leveraging centralized guest profiles and real-time housekeeping updates, the software enables hoteliers to personalize guest experiences while improving turnover efficiency. Its automated room assignment and revenue management tools help properties of all sizes solve the pain points of fragmented data and manual scheduling, ensuring a seamless journey from booking to checkout across global portfolios.
How Much Does Infor HMS Cost?
Infor HMS pricing is customized, starting at $15/feature/month.
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: $5,000–$15,000 for SMBs (independent boutique hotels); $25,000–$100,000+ for complex deployments (large resorts, casinos, or multi-property chains)
- Content Migration: $2,500–$10,000, based on guest profile volume, historical reservation data, and legacy system conversion requirements
- Admin And Instructor Training: $3,000–$12,000, often including specialized training for front desk, housekeeping, and management modules
- SSO, HRIS, And API Integrations: $2,000–$15,000, depending on the scope of integrations with third-party OTAs, POS systems (like Hypersoft), and financial software (like Infor SunSystems)
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Infor HMS Integrations
Who Is Infor HMS For?
Infor HMS is ideal for a wide range of industries and sectors, including:
- Event venues
- Hospitality
- Hotels and resorts
- Food and beverage
- Restaurants and food services
- Beverage
Is Infor HMS Right For You?
Infor HMS is a premier choice for hospitality entities prioritizing a "mobile-first" approach and data-driven personalization. Its standout feature is the ability to create a single image of the guest across multiple locations, facilitating superior loyalty management. As a leader in the cloud-native PMS space, it offers the agility needed for modern digital transformation. If you require a scalable, secure, and guest-centric management tool, this software provides the necessary infrastructure to grow.
Still not sure if Infor HMS software is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Infor HMS Features
Multi-Tenant Cloud Architecture
Infor HMS supports business growth through a multi-tenant cloud architecture built on AWS. It ensures reliable performance, strong security, and continuous updates without disruptions. Organizations can manage multiple properties within a single system while easily scaling operations. This approach reduces infrastructure complexity and helps teams maintain consistent service delivery across locations efficiently.
Personalized Guest Experience
This feature enables hospitality teams to deliver tailored services by centralizing guest profiles across properties. It captures preferences, stay history, and interactions to build accurate guest insights. Staff can use this information to anticipate needs and improve communication. As a result, businesses can strengthen relationships, enhance satisfaction, and create more memorable guest experiences.
Configurable PMS Interfaces
Users can customize the PMS interface to match their specific roles and operational needs. The system allows flexible layouts, personalized dashboards, and tailored workflows for different teams. This improves usability by clearly showing relevant information. As a result, staff can work more efficiently, reduce errors, and manage daily hospitality operations with greater confidence.
Detailed Organization-Wide Intelligence
The platform delivers organization-wide insights through accessible reports and connected data. Teams can monitor performance, analyze trends, and make informed decisions using real-time information. It helps align departments by providing a shared view of operations. This enables businesses to improve planning, optimize resources, and drive strategic growth across all properties and functions.
Pros And Cons of Infor HMS
Pros
Offers contactless guest service interactions
Provides real-time operational insights and reports
Allows access to the unified operational database
Cons
Limited details on offline functionality availability
No mention of the built-in channel manager
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Frequently Asked Questions
What other apps does Infor HMS integrate with?
Infor HMS integrates with various platforms, including analytics tools, revenue management solutions, payment platforms, point of sale systems, and loyalty programs.
What types of pricing plans does Infor HMS offer?
Infor HMS offers custom pricing that starts at $15/feature/month. Contact us for a detailed Infor HMS cost breakdown for your organization today
Does Infor HMS offer an API?
The vendor has not specified the API details.
Does Infor HMS have a mobile app?
Yes, Infor HMS offers a dedicated mobile application.
What level of support does Infor HMS offer?
Infor HMS offers support through phone, email, online form, ticket system, and a support center.
What language does Infor HMS support?
Infor HMS supports multiple languages, including English, French, Spanish, Portuguese, German, Chinese, and Italian.
Who are the typical users of Infor HMS software?
Infor HMS features are used by industries and sectors, including hospitality, beverage, restaurants and food services, hotels and resorts, food and beverage, and event venues.