SkyTouch Hotel OS Reviews

Pros

Its quite user-friendly and the features are clear enough that users can figure things out without much help. Because the functions are self-explanatory, tasks can be completed efficiently and with less confusion.

Cons

One frustrating part is the updates. Whenever the system goes through an update, it takes a while to come back online again.

Pros

The service cloud is very simple to use and works really well.

Cons

The only downside is the pricing which tends to change from year to year on the contract.

Pros

Being able to drag and drop reservations into specific rooms has been really helpful and the SiteMinder integration adds a lot of value. The fact that it's cloud-based also makes the whole system much more convenient to work with.

Cons

we couldn't import existing reservations from our previous system. Our team had to enter those bookings manually in the new system although it did end up serving as useful practice for the staff.

Pros

Getting around the different pages felt very simple and there were several ways to move from one screen to another quickly.

Cons

The system froze more often than I expected it to and I ended up having to contact tech support several times.

Pros

Very user-friendly and simple to work with. Training new employees on it doesn't take much time which has been a big plus. Customer support has also become much faster over the past year.

Cons

Training courses feel a bit too basic. It's still a product that's developing and some categories don't really serve much purpose while others could use more depth.

Pros

Training employees doesn't take long because the interface is simple to learn. It also handles a wide range of situations really well thanks to the way the product flow is designed which makes flexible scenarios much easier to manage.

Cons

Support could be frustrating at times and resolving issues sometimes took longer than expected. That said, major system problems or downtime were very uncommon so it wasn't something we had to deal with often.

Pros

It is pretty simple to manage and it really helps with the overall setup and day-to-day management. It's simple to work with and handling operations through the system feels very manageable.

Cons

There are only a few minor drawbacks. For example, the type chart doesn't let you look back at previous days and the system setup doesn't give you enough flexibility to adjust the spacing on the registration card. There are also little things you notice while using the system where you think it would be even better if it allowed a bit more customization.

Pros

The tracking features have been really helpful, the system is user-friendly and the customer support has been excellent whenever needed.

Cons

Using the back arrow to navigate can log you out of the system.

Pros

Being web-based is a big plus and the interface feels user-friendly right away. It doesn't take long to learn and day-to-day operation is very user-friendly.

Cons

The group functionality is somewhat limited and the reporting capabilities could definitely be expanded.

Pros

A very user-friendly system for small independent hotels and it works well for that type of property.

Cons

Setup process takes a bit of effort and the distribution side could be made simpler to work with.

Pros

After using Choice Hotels before moving to this software felt very natural because it works in a very similar way. Once we decided to go independent, choosing a system that matched what we already knew just made sense. The switch was simple and getting the staff trained took very little effort.

Cons

I haven't run into any problems with it. If I ever needed to choose a system again, I'd definitely go with this one.

Pros

The best part of using this product has been the customer support. They're always available to help and make sure you're getting the most out of the system.

Cons

It does get updated pretty often and when that happens, the desktop view can disappear.

Pros

I appreciate how quickly I was able to learn it especially when it comes to making rate changes which is what I use it for most often. It also gives me all the reports I need for my weekly revenue calls and they're laid out in a very clear, readable way.

Cons

I still wish it included the ability to set up pricing for multiple length-of-stay patterns.

Pros

Connecting it with third-party booking sites like OTAs has been very simple and the whole setup feels thoughtfully designed and simple for our team to use.

Cons

Our staff hasn't pointed out any issues with it at all, they've had no complaints so far.

Pros

Being web-based is a real bonus and it connects well with Expedia along with other online booking platforms.

Cons

The biggest downside is the lack of custom reporting. A lot of the existing report templates do not really fit what we need so having a tool to create reports from scratch would be much more useful. The interface looks nice but it can still be confusing to navigate. The tape chart is also annoying since it only displays 7-day spans. On top of that, there are too many layers to click through before getting to the features you actually need. It would also help a lot to have a customizable dashboard so users only see the functions they actually use.

Pros

After working with other hotel management systems before, it has been much simpler to navigate and use. It feels very user-friendly and day-to-day tasks are simple compared to other systems I've worked with.

Cons

I'd really like to see a connection between SkyTouch and STS so they can communicate with each other and make invoice processing much more convenient.

Pros

I do appreciate the small icon that appears when a guest's payment has been collected. It's genuinely helpful to see that right on the arrival list.

Cons

Beyond that almost everything else has been frustrating. When sending confirmation or cancellation emails to guests, there's usually no clear feedback message to confirm whether anything actually went through and a lot of the time those emails never even reach the guest's inbox. The system also throws a lot of error messages without offering any real guidance on how to fix the issue. In our workflow, we need to enter a guest's contact details before adding their card information but if the cardholder name field is blank, the system immediately triggers an error saying it must be completed. That makes the process very inconvenient because you can't even save the guest information first. Instead, we end up having to cancel the changes which wipes out everything we already entered into the fields.

Pros

Its web-based which is a big advantage and getting a new employee trained on this system is fantastic. The training modules are simple and support is quick when it comes to getting answers.

Cons

I really do not like that the group quick pick up and fast edit buttons are not functional anymore!!!