SkyTouch Hotel OS
Last Updated
Overview
SkyTouch Hotel OS empowers hotels to manage property operations, reservations, and guest experiences seamlessly through a cloud-based platform. While offline options are limited, it suits small to mid-sized hotels, resorts, and multi-property groups seeking operational efficiency, accurate reporting, and enhanced guest satisfaction.
SkyTouch Hotel OS Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
SkyTouch Hotel OS Features
Property Management
SkyTouch centralizes hotel operations, enabling staff to manage reservations, billing, and housekeeping efficiently. Real-time updates across multiple properties reduce errors and improve operational efficiency. Remote monitoring ensures seamless control over daily workflows and property performance.
Rate Management
The system offers dynamic rate management to optimize pricing across all rooms. Hotels can adjust rates based on demand, occupancy trends, and market conditions, maximizing revenue while maintaining competitiveness. Real-time updates prevent discrepancies across booking channels.
Distribution Management
SkyTouch enables efficient management of all distribution channels, including OTAs and direct bookings. Automatic inventory updates and channel synchronization reduce overbooking risks and improve booking accuracy. Hotels can track performance across multiple platforms from a single dashboard.
Guest Experience
It offers tools to enhance guest interactions from check-in to check-out. These tools allow hotels to provide personalized service, automate follow-ups, and integrate loyalty programs. Detailed guest profiles improve satisfaction and retention while supporting consistent high-quality experiences.
Pros And Cons of SkyTouch Hotel OS
Pros
Customizable home screen and quick links for team efficiency
Historical occupancy and pricing data available for comparison
Reports and lists enable direct interaction with reservations
Cons
Customer support response time may vary
Reservation process may require multiple screens for rate check and booking
SkyTouch Hotel OS Reviews
Total 18 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars17%
3
Stars11%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 11-50 employees
Less than a year
“Self-explanatory features”
Pros
Its quite user-friendly and the features are clear enough that users can figure things out without much help. Because the functions are self-explanatory, tasks can be completed efficiently and with less confusion.
Cons
One frustrating part is the updates. Whenever the system goes through an update, it takes a while to come back online again.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 500+ employees
Less than 6 months
“service cloud works nicely”
Pros
The service cloud is very simple to use and works really well.
Cons
The only downside is the pricing which tends to change from year to year on the contract.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Hospitality, 11-50 employees
More than a year
“Smooth SiteMinder integration”
Pros
Being able to drag and drop reservations into specific rooms has been really helpful and the SiteMinder integration adds a lot of value. The fact that it's cloud-based also makes the whole system much more convenient to work with.
Cons
we couldn't import existing reservations from our previous system. Our team had to enter those bookings manually in the new system although it did end up serving as useful practice for the staff.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Frequently Asked Questions
What languages does SkyTouch Hotel OS support?
SkyTouch Hotel OS is primarily available in English.
Does SkyTouch Hotel OS have a mobile app?
No, it doesn’t offer a mobile app.
Who are the typical users of SkyTouch Hotel OS?
Typical users who benefit from SkyTouch Hotel OS features include businesses across various industries and sectors, such as boutique hotels, resorts, inns, serviced apartments, hotel chains, vacation rentals, and multi-property groups.
What types of pricing plans does SkyTouch Hotel OS offer?
Its pricing is estimated to start at $5.00/month. Available custom plans include Basic, Independent, and Enterprise. Get in touch for a tailored SkyTouch Hotel OS cost estimate.
What level of support does SkyTouch Hotel OS offer?
SkyTouch provides 24/7 support via phone.
What other apps does SkyTouch Hotel OS integrate with?
SkyTouch integrates with different third-party apps, such as RoomPriceGenie, TravelClick, OpenKey, and Whistle.
Does SkyTouch Hotel OS offer an API?
Yes, it offers API access.