Ignacio F.
Consumer Services, N/A employees
“Solid inventory control”
Pros
Even for an average user like me what I like most about Winhotel is that it's very user-friendly. I've also had a good experience with the customer service and the reporting tools provide really valuable information that helps me make better strategic decisions. On top of that I've been able to keep a very strong handle on inventory and the different modules feel simple to work with in day-to-day operations.
Cons
One thing I've noticed is that pulling reports can sometimes be a little tricky. In my experience if a hotel is located in a remote area with weak internet access, keeping the system updated and using it properly becomes much harder. I also found that adding ingredients into recipes can get complicated when the ingredient details are not very precise. At the hotel where I used it, we had a buffet setup and I felt there wasn't really a practical option to calculate menu costs properly based on the passengers.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8