ADP Vantage HCM (Legacy) Reviews

Pros

Nothing! didnt have a good experience

Cons

If I had the option to give ADP a negative rating, I absolutely would. Their online platform is incredibly hard to access and even something as basic as logging in turns into an unnecessarily frustrating process. Also, customer service feels like it barely exists. When you finally manage to get through to someone, you're bounced from one department to another and you end up having to explain the same problem repeatedly, with little to no real resolution. To make it even worse, there's zero follow-through and no sense of accountability. For a company the size of ADP, this level of service is unacceptable. Businesses shouldn't have to waste time just trying to manage payroll, payroll providers are supposed to make things simpler, not create additional headaches. Overall, I can't recommend ADP and it really seems like there are better options out there. Customer service also shouldn't be this hard to reach.

Pros

Quick update to my earlier review about ADP, everything I mentioned back then was still true but since that day they've been working nonstop to get the problems sorted out. They've stayed in constant contact with me around the clock and I genuinely appreciate the effort and attention they've shown as a customer. Thanks, ADP.

Cons

Really there isn't a single redeeming quality about ADP. Their overall approach has felt like they're trying to improve nothing, fix nothing and provide no meaningful service, basically coasting on their name though that advantage seems to be running out. The login and password handling stands out as the worst I've seen and the issues spill into features, flexibility and the entire UX/UI experience which all fall far below industry expectations.

Pros

I cant think of anything good i experienced here

Cons

ADP Payroll Services for small businesses, avoid it. The login system repeatedly denies access when you're trying to process payroll and it seems to happen because their servers are overloaded. Support is also brutal, phone wait times regularly hit 90 to 120+ minutes. Also, the support team is outsourced overseas and the heavy accents make it hard to understand what they're saying. Representatives frequently don't follow through either, when they promise to call you back at a specific date and time, it often never happens or you don't hear from them at all. There's also essentially no useful online documentation for self-help so you can't troubleshoot anything on your own. The support experience is also pretty passive-aggressive and even when you request escalation, they often won't transfer you to someone who can actually help. I've been dealing with them for over three months and it's been a complete time sink. In the United States, this company is not worth it. They charge excessive fees for what feels like a single transaction and the whole process adds more friction than it should. The "audit" setup requires extra validation steps before you can run your first payrolls, including getting your bank balance verified. If you can't get that validation by 10AM especially if you're stuck due to the long phone wait times, you're basically out of luck and have to start over. Overall, ADP really needs to revamp this service, the fees are too high and they clearly don't have enough staff or system resources to deliver timely, reliable payroll processing.

Pros

Probably the worst software ive wasted my energy on...

Cons

MTA HR sends an email saying it's time to review and verify next year's benefits but the message includes an ADP link that's pointed to the wrong address. I literally had to manually replace "." with "@" just to get the page to load, then sign in. Even after all that, there's no real option to make any benefits selections, asking their chat just loops back to the same canned response every time, telling you to contact the company benefits team or HR. Also, ADP doesn't provide a way to talk to an actual employee so there's no support path. Honestly, both MTA HR and ADP felt completely useless in this process. Their email says, "to make your elections, log on to the online Employee Self Service (ESS) website at, myadpvantage.adp.com. Upon submitting your elections, you will receive an online confirmation number..." but the link issue and the lack of any election flow are exactly what makes this fall apart. It's especially frustrating seeing MTA HR has been a problem for years and even after being retired for six years, the same ineptness is still happening.

Pros

So frustrating.. wish they wouldve been better

Cons

This company has been a complete letdown. The portal feels dreadful and the app doesn't work reliably either. More than once, I couldn't access the portal or even get the app to load which makes it hard to get anything done. Also, it's not user-friendly at all, everything feels unnecessarily confusing.

Pros

They didnt help at all, terrible experience!

Cons

Extremely disappointing experience with ADP Services.. This has been one of the worst payroll service experiences I've ever had and I honestly wouldn't recommend ADP to any small business owner. For a company as large and established as ADP, you'd expect professionalism, accountability and dependable customer support but my experience has been the exact opposite. Customer service has been a constant letdown. Every time I called for help with my account, it felt like I was going in circles. I ended up explaining the same problems to multiple representatives and I never received any real, meaningful assistance. One of my biggest issues involved an unemployment filing that was rejected. ADP never properly notified me that it had been rejected. I only found out there was a problem because I received a letter from my state. When I contacted ADP to investigate, that's when they finally told me the filing had been rejected. It's hard to understand how a payroll company handling these submissions can fail to communicate something that important to the client. Also, the nonstop spam emails and phone calls became incredibly annoying. Eventually, I decided to switch to a different payroll provider and stopped running payroll through ADP for about six months. Even so, ADP kept charging me their monthly service fees despite there being no payroll activity. When I finally reached out to officially close my account and handle the charges, I had to talk to multiple representatives. I was repeatedly told my account would be closed and that I'd receive a refund. Yet I'm still getting invoices threatening to charge me around $200 in monthly service fees. It makes you wonder how many calls it takes to cancel an account and why it turns into a full chase effort for something that should have been handled correctly the first time. What's most frustrating is the lack of accountability. ADP seems quick and efficient when it comes to sending invoices making sales calls and collecting fees but the moment a customer needs real help, suddenly no one can resolve anything. My advice to small business owners, please do your research before signing up with ADP. Being big and well-known doesn't automatically mean the service is good. Small business owners work hard for their money and deserve a payroll provider that communicates clearly, handles important filings responsibly and actually respects when a customer chooses to leave. At this point, I've wasted far too much time dealing with them and I'm extremely disappointed by how my concerns were handled. ADP needs to stop the invoices, honor the cancellation of my account and follow through on the refund your representatives kept promising. I'd give ADP zero stars if that were possible and based on my experience, I strongly suggest other business owners consider alternative payroll providers instead of trusting ADP.

Pros

Wish it wasnt that bad... i have no positives to write here..

Cons

I really don't like ADP. It keeps sending you in circles when you can't log in and once that happens there's no real support to help you get unstuck.

Pros

Can't believe a software could frustrate me so much, i have nothing good to say about it

Cons

Absolutely the worst business decision I've made. Working with them has been a complete nightmare, there are four separate websites and logins to manage everything. One set is for the 401(k) on my end as the employer and another set for me as the employee. The same split happens again for payroll, with one login for me as an employee and another for me as the employer. I still haven't figured out how to navigate all four quickly when I actually need to and honestly the whole setup feels completely ridiculous for a small business.

Pros

Serious improvements needed!

Cons

After calling them on the phone once, I switched to a different payroll provider. Since that choice, it's been a full year of spam emails, nonstop spam phone calls and even unsolicited visits to my business. It feels like ADP runs a massive spam network, once they have your information, they seem to share or blast it to countless sales reps, even after you tell them to stop. I'd strongly recommend avoiding it.

Pros

Not good, nothing i can write as a "pro"

Cons

Requiring the app to log into the site is honestly a ridiculous setup. You end up having to sign into the app just to reach the website which feels totally backwards and frankly, one of the dumbest ideas I've run into. The app itself is rough so I end up using the browser version instead and even then it's only a little less awful. Their responses aren't convincing either, feels like the same weak, probably cut-and-paste reply they use for everything. Overall it comes across as half-assed.

Pros

Had such a bad experience!

Cons

I'm counting down the days until I can ditch this service once my new bookkeeper comes in. Any time I try to get something corrected, they're nearly impossible to work with, nothing ever seems to get fixed. Instead, they mostly reach out just to push an upsell. I've also asked for a change multiple times and every time it turns into them repeatedly asking me to confirm the same thing rather than actually making the adjustment. It's genuinely frustrating and feels like they don't listen at all.

Pros

No positive features. Wish i had anything positive but i dont!

Cons

Our experience with it was pretty brutal. We were basically told we have under a month to upgrade or the system would be switched off. For a medium-sized company with only a small finance team, that kind of short deadline could be genuinely damaging, possibly even the end for us.

Pros

I've been using this software for over 20 years, and it's always been easy to work with.

Cons

It's definitely on the expensive side, which makes me question the value.

Pros

I have found the self-service dashboard and onboarding processes to be highly user-friendly. The intuitive design streamlines these tasks which makes it easier for us to manage employee information and track progress without any hassle.

Cons

Navigating through the software involves several clicks to reach specific areas. It feels overly complicated due to its many moving parts, which seem more complex than necessary. The reporting fields do not align with our setup but still appear as options which leads to extra work.

Pros

ADP Vantage HCM has very much simplified our payroll management. Since we started using it, our productivity has increased and we have been able to strategize our costs more effectively. The software allows us to easily manage schedules and monitor productivity. It is become essential to our rapid growth, significantly reducing errors and enhancing the alignment of our employees performance with company goals. We take great pride in how ADP Vantage HCM has optimized our operations.

Cons

I have not encountered any issues so far with ADP Vantage HCM. Everything is going smoothly, and I am excited about the future capabilities and improvements we will achieve with it.