Total 41 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

39%

3

Stars

5%

2

Stars

7%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CL

Carolyn L.

Financial Services, N/A employees

More than a year

4.0
February 2023

Convenient reporting with multiple fields

Pros

I really like the ability to pull most fields in the system for reporting. It makes everything much more convenient for me.

Cons

Since we moved to the cloud, I feel like there are extra steps just to process and save information. Sending or saving documents isn't as simple as it used to be before.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MK

Misun K.

Education Management, N/A employees

Less than 6 months

5.0
February 2023

User friendly and adjustable system

Pros

This tool is a user friendly system that's easy for me to manage and adjust when needed.

Cons

As someone who just started, I've only been using this tool for a month, so I haven't really found anything negative yet since I'm still learning how payroll works here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC

Michelle C.

Retail, N/A employees

More than a year

3.0
February 2023

Needs more development

Pros

The best part for me is being able to make changes in the system without needing to go through a third party.

Cons

From my experience, it needs more development and better error troubleshooting.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

RR

Robin R.

Non-Profit Organization Management, N/A employees

More than a year

5.0
February 2023

Time & Attendance Stands Out

Pros

I'm a big fan of the Time and Attendance features. We just ordered the HR modules and I'm really excited to see what the onboarding and training features will look like. I also love how easy it is for me to navigate the Payroll module.

Cons

On the payroll side, I wish I could pull more reports from the Position instead of being limited to just the Employee master profile.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV

Jacqueline V.

Non-Profit Organization Management, N/A employees

More than a year

4.0
February 2023

Eases manual tasks with great reporting

Pros

What I really appreciate is how much easier the system makes things I used to do manually, like overtime or adjusting a unionized employee's pay when they move up a grid level. The reporting functions are awesome and creating custom reports is simple for me.

Cons

I think some desktop functions should be available on the web too. If I'm an admin, I should see everything online the same way I can on the desktop. Plus, a few features promised during the sales pitch still don't work even after three years, though I know they're being worked on.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

KD

Karina D.

Higher Education, N/A employees

More than a year

5.0
February 2023

reporting and tracking are so useful

Pros

The reporting and tracking system is a huge plus for me.

Cons

Something that bugs me is having to save documents every single time before I can view them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JZ

Jennifer Z.

Non-Profit Organization Management, N/A employees

More than a year

4.0
February 2023

Cloud move was simple

Pros

Moving to the Cloud was really simple for me and I've been using this tool since I started my payroll position.

Cons

Right now I see they're still working on processes that link ESS more closely with payroll which would make things smoother for me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MV

Marianne V.

Retail, N/A employees

More than a year

3.0
February 2023

Needs option for second pay

Pros

It's easy for me to maneuver through the software and it didn't take long for me to learn at all.

Cons

I wish there was an option to run a second pay when someone misses a paycheck in the previous period.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AX

Ada X.

Government Administration, N/A employees

Less than a year

2.0
February 2023

Year end setup is challenging

Pros

I'm really into the Report Definition, payroll processing, web time services and Report designer.

Cons

For me, year end processing and setting up the new year are a bit of a challenge.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

JP

Jackie P.

Broadcast Media, N/A employees

More than a year

5.0
February 2023

first year end was smooth with great support

Pros

I still remember my first year end with this tool back in 2007. It was super fast and smooth and I was genuinely amazed! The support team is amazing, responses are quick and they're always helpful for me.

Cons

Sometimes security setup feels overly complicated, with too many steps and I find it hard to understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LH

Lila H.

Hospital & Health Care, N/A employees

Less than a year

5.0
February 2023

Support team always helpful and timely

Pros

I was hired after the product was already up and running but I've always had great experiences with the support team. They're friendly, helpful and always respond in a timely manner when I call.

Cons

Building reports is tough for me because it's not easy to pull only the data I need. I can't just upload a list of employee numbers from Excel and exporting into Excel feels clunky. The tutorials online don't always cover everything, so I end up having to call support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MH

Marcia H.

Medical Practice, N/A employees

More than a year

4.0
February 2023

Best for web time and union support

Pros

I mainly went with this tool because we needed Web time, as we were doing manual timecards before. It's working well now and we've even implemented a second and third union contract. There have been a few bumps in the road but we're getting there. The support we get is great.

Cons

I feel there should be more bulk upload options, like being able to upload biweekly deductions into the Employee deduction profile instead of entering each one by hand.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SH

Shelley H.

Health, Wellness and Fitness, N/A employees

Less than a year

4.0
February 2023

All-in-One Search is Great

Pros

Excel capability for all reports is a huge plus for me. I love having all our companies under one search engine.

Cons

Since I work in healthcare which is fairly new for this tool, I see that our contracts are harder to set up and program.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KM

Kelsey M.

Insurance, N/A employees

More than a year

4.0
February 2023

Payroll side works great

Pros

Payroll side of the software is great for me and it works well for everything I need.

Cons

For HRIS, I find it lacking. That's why we don't really use it but ideally, I want a single system that can handle everything so I don't have to buy extra products to fill the gaps.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MB

Melissa B.

Insurance, N/A employees

More than a year

5.0
February 2023

User friendly with simple reporting

Pros

This tool is super user friendly in all aspects. Reporting is easy for me and creating reports is really simple.

Cons

The only real complaint I have is with Employee Self Service. My staff often struggle to reset their passwords and I always end up doing it for them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Sarah G.

Civic & Social Organization, N/A employees

More than a year

4.0
February 2023

Time and attendance are good but glitches exist

Pros

Time and attendance works well for my team, although there are occasional glitches with the break rules. The user interface is really nice and easy to navigate for me.

Cons

I wish the system let me add more fields so I could track things like diversity and languages.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

PH

phan H.

Non-Profit Organization Management, N/A employees

More than a year

2.0
February 2023

Managing this tool is not simple

Pros

I like how this tool lets me create a variety of reports depending on what I need.

Cons

For me managing it isn't simple at all. It takes a long time to figure out how to handle everything.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

NR

Neeraj R.

Hospital & Health Care, N/A employees

More than a year

5.0
December 2022

Easy to see schedule and book time off

Pros

It's so easy for me to see my schedule, book time off and even check my pay. I used it with Brenda Stratford's organization and it worked great.

Cons

Overall it works fine but I do need internet to access it which can be limiting sometimes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK

Mary K.

Retail, N/A employees

Less than 6 months

2.0
November 2022

HR modules lack training support

Pros

I honestly can't think of anything right now, sorry.

Cons

I've had no real training support for the HR modules. There are tons of articles for payroll but nothing for HR. I've been asking for training for three months and still haven't received any.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

RS

Ryna S.

Retail, N/A employees

More than a year

5.0
November 2022

Flexible for company and employee needs

Pros

There's so much flexibility with this tool to meet both my company and employee needs.

Cons

Only trouble I face is with special programs made for us. Whenever updates roll out, we need our programs updated too.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10