Construction, 51-100 employees
Less than a year
“Best experience with this tool”
Pros
I've had a great experience working with the customer success team. They've been responsive and easy to communicate with.
Cons
It would've been helpful if the HR team could upload PDFs directly in the human services section. That's something they've already flagged for improvement, though, so it's on the way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 500+ employees
Less than 6 months
“Good software”
Pros
It's really easy to use, simple and practical. It's made our day-to-day work way more efficient.
Cons
There should be clearer guidelines when entering teleoperator numbers. A bit more detail would really help in that area.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Definitely worth trying”
Pros
This partner company truly puts the customer first. They've handled every request we've thrown their way with skill and attention to detail. The support is top-notch, it's simple and easy to use and their team is made up of qualified, dedicated people who clearly care about doing a great job.
Cons
My overall experience was really solid, I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Import and Export, 500+ employees
More than a year
“Would totally recommend it”
Pros
Their customer service is definitely their strong suit. It shows in everything from how they manage the platform to the ongoing improvements, helpful insights and thoughtful analysis they bring to the table.
Cons
It's not that I disliked anything but there's always room to make things better. In this case, the analytics could be stronger but I know that's already being worked on, so no big issues from my side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Investment Banking, 500+ employees
More than a year
“Smart & practical tool”
Pros
They've made the whole experience great for our end users. It's easy to customize info in the trails, tweak things as needed and optimize processes. Plus, it gives us a good read on how well people are adapting which helps a lot with planning new ideas.
Cons
I'd love to have more control in certain processes and also see the platform integrated into more of our workflows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10