ChangeGear Reviews

“easy implementation but struggles with growth

Pros

I've been really impressed with how easily this tool integrates with our existing software. The implementation was much smoother than I expected and the interface is pretty intuitive when it comes to managing ticket workflows. It's helped streamline my daily operations a lot. What really stood out was how quickly we could get everything up and running and the compatibility with our CRM and project management tools was flawless.

Cons

Their customer support is kind of inconsistent. When something goes wrong, it doesn't always get fixed quickly, which messes up our workflow. The platform also feels limited compared to other options. It struggles to keep up with our growing needs and doesn't have the advanced features we want.

“Boosted our IT management but poor support

Pros

I love how this tool has simplified our change management process. The templates and interface are easy to use which has really improved how we handle things. The sync with our ticketing system went off without a hitch and has made our daily operations run so much smoother. We use it all the time now for processing change requests and approvals. It's so customizable, which makes it a perfect fit for our needs and boosts our team's efficiency.

Cons

for me, the support team is a huge issue. When we have serious problems, it takes forever to get a response or the solutions don't work. We've had a lot of downtime and frustration because the support is slow which has really hurt our productivity.

“Excellent software for dealership management

Pros

The admin side has been a piece of cake. Setting up workflows doesn't require any special technical skills and since all the modules follow the same layout, I spend way less time figuring out where everything is when I'm configuring the system.

Cons

The maintenance windows are fine if you're in the Eastern time zone but it's a pain for the rest of us. Setting up automations can be tricky especially when you need variables. It's not as easy as it should be but it's still better than using SCSM.

“Best tool for NERC CIP compliance tracking

Pros

Setting everything up was simple and the support team was awesome the whole way through. It also gives us all the audit records we need for CIP audit tracking and documentation, which is a huge plus.

Cons

i feel like documentation isn't easy to follow but it's not that big of a deal.

“great flexibility but setup can get tricky

Pros

I can tweak this to fit whatever I need, which is very helpful.

Cons

It gets confusing when I try to configure new features or adjust things I've already set up.

“helpful support team

Pros

The support team is great and usually gets back to you really fast whenever something needs fixing.

Cons

The licensing terms weren't clear when we bought it.

“Overall good but very expensive

Pros

For me, the customizable forms and approval workflows have been really helpful for our processes. I also appreciate how easy the design is to use. honestly, we didn't need much training to get everyone using it.

Cons

tbh, the price hike really surprised me. When they switched to a subscription model, our costs went up by 35%, which was a big shock.

“My go to tool!

Pros

It makes tracking IT department requests and issues so much easier for us.

Cons

Since we're still getting used to this version, I haven't run into any major issues yet.

“simple and flexible platform

Pros

I find it really easy to use and manage. The customization options are great and the modules come with useful templates and workflows that save us time. The reporting views make it easy to export data when we need it and the email connectors keep everything up to date by automatically updating tickets.

Cons

Customizing the task modules has been hard for me. I also wish the exported views had links to the tickets, which would make things way easier.

“Highly Customizable Ticketing Experience

Pros

The interface is really interactive when it comes to building custom forms and managing user permissions. It's easy to use and the technical support team helps whenever i face issues.

Cons

Support isn't available 24/7 but if I reach out in advance, I can usually get help.

“A great tool for handling audit approvals

Pros

Workflow and approval features are highly comprehensive, making it much easier to track everything for our SOX 404 audits

Cons

This might not be powerful enough for larger companies that need more advanced features like resource management or automated workflows after approvals.

“communication made easy and efficient

Pros

ChangeGear has significantly improved communication between departments, making it far more efficient than it used to be.

Cons

I can't think of any real complaints about this software.

“Positive Experience Overall

Pros

I really love how adaptable this system is. Whenever the business comes to us with a request, we can design and deploy it within 24 hours without needing any coding or special training.

Cons

The costs can really add up as you add more users, depending on how you set things up and use the platform.