CharlieHR Reviews

“outdated and overpriced rewards

Pros

Milestone features are fairly standard but there are several gift options available so there's still a good amount of variety to pick from.

Cons

system comes across as pretty old-fashioned and employees don't really receive the full value of the gift. It also feels somewhat expensive and the platform isn't very convenient for either employees or administrators to use.

“Thoughtful and meaningful program

Pros

The personal touch from everyone who helped build the program really came through. It was clear a lot of care and effort went into making it feel meaningful and special for our employees.

Cons

only drawback was the amount of time it took to get the program set up and working exactly the way it should.

“Employee recognition that boosts culture

Pros

Recognizing our employees is incredibly simple with this. Birthdays stay organized and the shoutout feature lets coworkers celebrate each other which has made a real difference in strengthening the culture.

Cons

nothing to complain about. The rollout was smooth and the employees have been genuinely enjoying using it.

“fantastic support and award redesign

Pros

Right from the start the account team was incredibly responsive and coordinated really well. I worked with Michelle Nedved on refreshing our anniversary awards this year and she was a huge help with design concepts and artwork. Then Crystal Smith stepped in to manage the order and made sure everything arrived on time for our awards dinner. I'm really pleased with the updated designs and how well the entire process went.

Cons

I honestly can't think of any drawbacks my experience has been excellent all around.

“service awards our team loves

Pros

A Terryberry award has become one of those things our team genuinely gets excited about each year. We started the program a few years ago and it's turned into a meaningful way to recognize years of service and show appreciation in a tangible form. It's also a big plus that employees can pick their own gift from the catalog which means they're more likely to receive something they actually want. On the company side, being able to set service milestones and assign a budget to each level has made planning and rewarding people much more manageable.

Cons

If there's one thing we'd still want to see improved, it would be a wider range of reward choices. Some categories are well stocked but we'd love to have more variety available across different price points.

“Unresolved issues

Pros

From an admin standpoint, you can pretty much handle everything on your own which gives you a lot of control.

Cons

Over the years, we've shared quite a bit of feedback that still hasn't been resolved, especially around funding issues and reports failing. That said, it does sound like those problems may finally be addressed soon.

“helpful team that goes above and beyond

Pros

The team has been incredibly helpful, attentive and kind. They really go above and beyond with everything they do.

Cons

The online invoicing system can be a bit frustrating at times but that seems to be because of the Captcha rather than TerryBerry itself.

“automated employee recognition win

Pros

Rewarding and recognizing employees is handled automatically which makes the whole process much simpler.

Cons

haven't run into anything I dislike at this point.

“responsive team and quick setup

Pros

Getting the program up and running was easy, especially with help from their team. Everyone involved was responsive and collaborative and that made the whole process go very smoothly.

Cons

There was one glitch when the program launched but the team responded quickly and resolved it right away.

“Best support for small businesses

Pros

I'm really impressed by how fast the their team gets back to emails and they're super flexible when I need to schedule calls. Even when someone's out of the office or on vacation, another team member always steps in to help. That kind of service is amazing and something I really appreciate. Everyone on the team is also friendly and professional.

Cons

NO CONS. everything's been going smoothly.

“Fantastic software

Pros

The interface is really amazing and it's become essential for our daily operations. We've been using the advice service a lot lately and it's been very helpful.

Cons

There's nothing about this platform that bothers me.

“helpful support every time :)

Pros

One thing I really appreciate is the customer service. The team is consistently very helpful and takes care of any issues right away.

Cons

sometimes employees can find it a little confusing to place orders for their service award gifts on the GiveAwow site.

“responsive and super helpful reps

Pros

Whenever questions come up, the reps are always available and respond quickly. They've been incredibly helpful.

Cons

At this point, I haven't come across anything to dislike yet.

“perfect support every time!!!

Pros

Okay so.... whenever I need help, they respond incredibly fast. Having a rep who is consistently available and ready to assist has been something I really appreciate.

Cons

nothing negative to say. I really love this company and I've even worked with them before at another company.

“great service and gifts

Pros

Using it has been incredibly easy, the service has been outstanding and the gifts are fantastic. All of my employees have been very happy with what they receive. Anytime I have a question, the company replies right away.

Cons

haven't run into any drawbacks. Everything has been handled promptly and I haven't had any problems or concerns. I'd gladly recommend this company to anyone.

“fast and reliable support

Pros

their customer service is excellent and they get back to me very quickly.

Cons

honestly haven't come across anything I dislike.

“quick support and employee-friendly gifting

Pros

Responses come through quickly and the platform is very simple for employees to use when picking out their own special gift.

Cons

gift options can feel somewhat limited depending on the award package selected. Also, the handoff to new reps could have gone a little more smoothly.

“recognition features we really enjoy

Pros

The platform looks fantastic and has a lot of useful functionality. I especially appreciate the different ways to recognize people, the points system and the partnership with Ashley DiNorcia and Sari Hughes.

Cons

There have been quite a few errors with reporting and funding and we usually don't notice them until a user brings them up. Unfortunately, most of those issues take a while to get resolved, so it often feels like we're the ones identifying the problems and reporting them back.

“helpful support for pin updates

Pros

Updating our recognition pins was a really positive experience because Will and Michele were incredibly helpful throughout. They shared examples and offered useful suggestions which made the entire process feel smooth.

Cons

I honestly don't have any complaints. The whole process went very smoothly from start to finish.

“no-contract value and pricey shipping

Pros

One thing that makes this program worthwhile is the no-contract setup. It keeps things flexible and makes it feel like a really good deal overall.

Cons

On the downside, the shipping fees are quite expensive and that pushes the total cost up more than I'd like.