CharlieHR Reviews

“Excellent User Friendly HR Software

Pros

I really like being able to see right away who's in the office and who's out and it makes planning meetings and collaborations way easier.

Cons

I think the discounts should be available everywhere, not just in some regions.

“Simple and friendly experience

Pros

It's easy to use, all my personal info is right there and I can move around the company without any issues.

Cons

I haven't had any issues, everything works as expected.

“supportive team every step

Pros

Starting out in this role and learning how to work with a recognition program at the same time, I've really felt supported by everyone at Terryberry. I've needed a little extra help along the way and nobody has ever made me feel awkward or silly for asking questions. I'm always comfortable reaching out to anyone on the team, whether it's finance, reporting or anything else.

Cons

only real challenge we've run into has been with billing. Even so the team has been very helpful, thoughtful and collaborative in working through those issues with us.

“Quick orders and excellent value

Pros

Ordering items is really fast and the product quality has been amazing. It definitely feels like you get a lot for the money.

Cons

Honestly, there's very little to complain about. Whenever something has gone wrong, they've always been transparent about it.

“beautiful catalog and quality picks

Pros

The items they offer are really high quality and the catalog looks very appealing while still being simple to browse.

Cons

Getting the catalog you need can take some time since the download links don't seem to work very reliably.

“A good tool overall

Pros

Very simple to keep track of our company holidays and incentive programs. The interface is clean and everything's easy to get to.

Cons

I've had a couple of crashes and the system was down for a few days. But other than that, it's been reliable and easy to set up.

“Very easy to use

Pros

What really stands out is how easy the setup and daily operations are. This is actually my second time setting it up at different companies and I can't recommend it enough. The support team is always quick to respond and super eager to help resolve any issues.

Cons

It's hard to find anything wrong and it works well for what I need.

“Crucial for our business operations

Pros

Charlie's support team has been awesome every time we've needed help with HR stuff. They're quick to reply and give solid advice that's really helped us out. The system is also super easy to use and set up, so getting started was easy. We update employee info daily and the extra features make it easy to sync with our accounting system.

Cons

Honestly, I can't complain. We've been using it since January 2019 and we haven't had any major issues that made us want to switch.

“recognition tools that keep teams motivated

Pros

Keeping employees engaged and motivated is one of the toughest parts of managing a team and this platform has been perfect for that. The recognition and rewards features are very simple to use and the support team is always quick to jump in when needed. Their customer service has been excellent.

Cons

Every now and then, there are a few bugs or technical hiccups but whenever something comes up, it gets resolved quickly. I also really appreciate that they keep releasing updates and adding new features which shows they are serious about improving the software. The only thing I'd want is better communication around those updates.

“Top solution for growing teams

Pros

I struggled with this tool for 5 years before finding this platform. After seeing how much time it saved, I realized it freed up 214 hours a year from admin work. When I started my new job, this was the first system I set up. There are so many compliance requirements for HR, contracts and policies that you need to track, not to mention supporting your employees. Their free webinars on culture and people management have been really helpful and the chat support is quick to respond. Even when I hit them with a dozen questions in one day, they always give thorough, helpful answers.

Cons

I wish I'd started using this sooner. The team really listens to user feedback and keeps improving. They even added an hourly tracker for part time workers which is great for us.

“login issues..

Pros

One thing that has worked really well for us is how much of the program they handle on their end. That has cut down a lot of the admin time we would otherwise have to spend. The platform itself is easy and that was a big reason we picked it for our Years of Service program. Being able to keep rewards limited to physical items has also been really helpful since it helps both us and our employees avoid taxes on what they receive. Overall, it does exactly what we needed it to do.

Cons

The biggest frustration has been the login problems with the website. It also crashes pretty often, so you end up having to reload the page more than you should. Another feature I wish it had is the ability to buy extra points, because that would let employees who are a little short still get the item they want. And while there are already plenty of items available, having an even wider selection would make the program better.

“friendly support but limited features

Pros

friendly customer service made a good impression and the portal is simple to navigate. There's also a strong variety of redemption gifts to choose from and the system is generally dependable.

Cons

Compared with some competing platforms, the portal feels a bit limited when it comes to features. The gift redemption process isn't very easy and from time to time there are technical problems that can take a while, and several tries, to resolve.

“fantastic support and customization

Pros

Running a midsized business, this service has been incredibly valuable for us. It's simple to use, the support team is amazing and their response time is impressively fast. They also tailor everything to match our needs and values which makes a big difference.

Cons

I honestly don't have any reservations about the company or the product.

“Perfect recognition platform

Pros

Terryberry's GiveAWow has been an outstanding tool for employee recognition and engagement. There are plenty of features available, so it can be tailored to fit different company needs. The platform is very user-friendly which makes it even better. On top of that, the team has been wonderful to work with, everyone I've interacted with has been helpful, friendly and informative.

Cons

Every now and then, there are some technical glitches or limitations but they usually take care of them quickly. It's also nice to see that they're consistently working on software updates. The only thing I'd like to see improved is clearer communication around those updates.

“recognition culture done right

Pros

One thing that really stands out is how much emphasis they put on recognition. They're clearly committed to making the platform better and it has genuinely helped us build a stronger culture of recognition within the company. I also really appreciate their webinars with expert guest speakers, because they help cover the gaps when it comes to recognizing employees in a more meaningful way.

Cons

The rewards catalog still needs some improvement, especially when it comes to balancing cost and value. That said, the recent upgrade feels like a great move in the right direction and they've consistently shown that they're willing to work with clients to find the best possible solution.

“Great support and reliable performance

Pros

The customer service team has been fantastic. I hardly ever run into problems and the system keeps everything running with very few issues.

Cons

One downside is that the admin website feels a bit outdated and isn't all that user-friendly. It could really use an upgrade, especially when it comes to features and overall functionality.

“fast support every time!!

Pros

response time of customer support is perfect!! They're always very quick to reply and handle any questions or issues that come up for us.

Cons

At times, availability can be a problem and there are occasions when delays still happen.

“Great Management Software

Pros

It's very easy to use and really user friendly, we can add whatever we need without restrictions. It has been great for flexibility.

Cons

No issues so far, everything's been working well.

“peer recognition that clicks

Pros

One thing that really works well is the peer-to-peer recognition along with the top recognition features and the way points are distributed is very easy. It helps the whole process run smoothly.

Cons

Administration side does have a few minor quirks here and there.

“Simple ordering for manufacturing

Pros

Ordering with this has been very easy, without a bunch of complicated steps to get through. It fits our manufacturing team really well since many of them don't use computers often and the catalogs they provide make placing orders especially convenient.

Cons

catalog and website design could use some work. They feel pretty basic and a bit outdated.

“outdated and overpriced rewards

Pros

Milestone features are fairly standard but there are several gift options available so there's still a good amount of variety to pick from.

Cons

system comes across as pretty old-fashioned and employees don't really receive the full value of the gift. It also feels somewhat expensive and the platform isn't very convenient for either employees or administrators to use.

“Thoughtful and meaningful program

Pros

The personal touch from everyone who helped build the program really came through. It was clear a lot of care and effort went into making it feel meaningful and special for our employees.

Cons

only drawback was the amount of time it took to get the program set up and working exactly the way it should.

“Employee recognition that boosts culture

Pros

Recognizing our employees is incredibly simple with this. Birthdays stay organized and the shoutout feature lets coworkers celebrate each other which has made a real difference in strengthening the culture.

Cons

nothing to complain about. The rollout was smooth and the employees have been genuinely enjoying using it.

“fantastic support and award redesign

Pros

Right from the start the account team was incredibly responsive and coordinated really well. I worked with Michelle Nedved on refreshing our anniversary awards this year and she was a huge help with design concepts and artwork. Then Crystal Smith stepped in to manage the order and made sure everything arrived on time for our awards dinner. I'm really pleased with the updated designs and how well the entire process went.

Cons

I honestly can't think of any drawbacks my experience has been excellent all around.

“service awards our team loves

Pros

A Terryberry award has become one of those things our team genuinely gets excited about each year. We started the program a few years ago and it's turned into a meaningful way to recognize years of service and show appreciation in a tangible form. It's also a big plus that employees can pick their own gift from the catalog which means they're more likely to receive something they actually want. On the company side, being able to set service milestones and assign a budget to each level has made planning and rewarding people much more manageable.

Cons

If there's one thing we'd still want to see improved, it would be a wider range of reward choices. Some categories are well stocked but we'd love to have more variety available across different price points.

“Unresolved issues

Pros

From an admin standpoint, you can pretty much handle everything on your own which gives you a lot of control.

Cons

Over the years, we've shared quite a bit of feedback that still hasn't been resolved, especially around funding issues and reports failing. That said, it does sound like those problems may finally be addressed soon.

“helpful team that goes above and beyond

Pros

The team has been incredibly helpful, attentive and kind. They really go above and beyond with everything they do.

Cons

The online invoicing system can be a bit frustrating at times but that seems to be because of the Captcha rather than TerryBerry itself.

“automated employee recognition win

Pros

Rewarding and recognizing employees is handled automatically which makes the whole process much simpler.

Cons

haven't run into anything I dislike at this point.

“responsive team and quick setup

Pros

Getting the program up and running was easy, especially with help from their team. Everyone involved was responsive and collaborative and that made the whole process go very smoothly.

Cons

There was one glitch when the program launched but the team responded quickly and resolved it right away.

“Best support for small businesses

Pros

I'm really impressed by how fast the their team gets back to emails and they're super flexible when I need to schedule calls. Even when someone's out of the office or on vacation, another team member always steps in to help. That kind of service is amazing and something I really appreciate. Everyone on the team is also friendly and professional.

Cons

NO CONS. everything's been going smoothly.

“Fantastic software

Pros

The interface is really amazing and it's become essential for our daily operations. We've been using the advice service a lot lately and it's been very helpful.

Cons

There's nothing about this platform that bothers me.

“helpful support every time :)

Pros

One thing I really appreciate is the customer service. The team is consistently very helpful and takes care of any issues right away.

Cons

sometimes employees can find it a little confusing to place orders for their service award gifts on the GiveAwow site.

“responsive and super helpful reps

Pros

Whenever questions come up, the reps are always available and respond quickly. They've been incredibly helpful.

Cons

At this point, I haven't come across anything to dislike yet.

“perfect support every time!!!

Pros

Okay so.... whenever I need help, they respond incredibly fast. Having a rep who is consistently available and ready to assist has been something I really appreciate.

Cons

nothing negative to say. I really love this company and I've even worked with them before at another company.

“great service and gifts

Pros

Using it has been incredibly easy, the service has been outstanding and the gifts are fantastic. All of my employees have been very happy with what they receive. Anytime I have a question, the company replies right away.

Cons

haven't run into any drawbacks. Everything has been handled promptly and I haven't had any problems or concerns. I'd gladly recommend this company to anyone.

“fast and reliable support

Pros

their customer service is excellent and they get back to me very quickly.

Cons

honestly haven't come across anything I dislike.

“quick support and employee-friendly gifting

Pros

Responses come through quickly and the platform is very simple for employees to use when picking out their own special gift.

Cons

gift options can feel somewhat limited depending on the award package selected. Also, the handoff to new reps could have gone a little more smoothly.

“recognition features we really enjoy

Pros

The platform looks fantastic and has a lot of useful functionality. I especially appreciate the different ways to recognize people, the points system and the partnership with Ashley DiNorcia and Sari Hughes.

Cons

There have been quite a few errors with reporting and funding and we usually don't notice them until a user brings them up. Unfortunately, most of those issues take a while to get resolved, so it often feels like we're the ones identifying the problems and reporting them back.

“helpful support for pin updates

Pros

Updating our recognition pins was a really positive experience because Will and Michele were incredibly helpful throughout. They shared examples and offered useful suggestions which made the entire process feel smooth.

Cons

I honestly don't have any complaints. The whole process went very smoothly from start to finish.

“no-contract value and pricey shipping

Pros

One thing that makes this program worthwhile is the no-contract setup. It keeps things flexible and makes it feel like a really good deal overall.

Cons

On the downside, the shipping fees are quite expensive and that pushes the total cost up more than I'd like.