Cintra Reviews

Pros

It handled the initial setup really well and even with tight deadlines everything was delivered on time. We're not payroll specialists but having a couple of their team members who now understand our business, processes and people has made a big difference. Communication feels solid, we're comfortable raising questions, flagging issues and the help we get is genuinely more useful than we expected. We've also seen a clear improvement in turnaround times. Payroll requests used to take longer to get to the "ready to approve" stage and now we're down to just over a day which helps us keep our internal workflow moving. Overall, the system works. It's been reassuring to have an arrangement where staff are paid efficiently via BACS, on schedule and where employees can access their own portals. We rarely hear complaints about its infrastructure so it's easy to take that for granted but it's absolutely worth acknowledging. Thanks for the service.

Cons

It would be helpful if it's processors ran a quick sanity check on certain calculations. Some overtime figures have turned out clearly wrong (almost always due to our side) and it'd be great if there were an extra reviewer who could spot and point out those kinds of issues before they go further.

Pros

Their entire team has been genuinely friendly and easy to talk to and that makes a big difference day to day. The software itself works well and has been a solid fit for our education setting, everything we need to run and manage gets handled without unnecessary hassle.

Cons

Because we've had a few staff changes on our side, the new person sometimes needs some time to get up to speed on our specific requirements and ways of working.

Pros

Approving payroll is noticeably simpler now that there's a single button to press instead of having to message someone to get things rolling. It saves time and makes the whole approval flow feel more simple.

Cons

Adjusting or adding an employee's pay rate can still feel a little tricky so any changes there take more effort than they should.

Pros

The employee hub feels really user-friendly and friendly overall and it's simple to navigate. I can find what I need without much hassle which makes daily use a lot smoother.

Cons

One thing that's missing right now is having unpaid hours to be added into the system. That function isn't available yet so we still have to handle it outside the platform.

Pros

Support team has been fantastic and the platform itself is packed with solid functionality. They also keep rolling out new ideas and improvements so it feels like the product is always moving forward and getting more useful over time.

Cons

Nothing really stands out as something I dislike, I'm genuinely happy with it overall.

Pros

This is a very user-friendly platform and the team behind it feels genuinely professional. Customer service has been excellent throughout, quick responses, helpful guidance and no runaround.

Cons

It could still use a few more features to make the whole experience even better.

Pros

They're incredibly professional and genuinely supportive, no request felt like too much trouble. Any time I reached out, they handled it with care and stayed responsive throughout.

Cons

Since I'm based in Birmingham and they're located in Newcastle upon Tyne, it's not exactly convenient for in-person meetings.

Pros

Their team has been genuinely helpful and friendly throughout. Communication is simple and whenever anything crops up, they don't just point you to a solution, they really go the extra mile to get it resolved.

Cons

The first transaction I had last year was a little bumpy but that situation has been fully sorted out now and I'm really happy with the support I'm getting.

Pros

Using this has been a really positive experience. The system is simple to follow and easy to navigate so updating payroll changes on my end is quick. Once I enter the adjustments, the platform handles the recalculations automatically and stays current which has honestly been a game changer for keeping everything aligned.

Cons

Nothing negative comes to mind so far.

Pros

Getting a real person on the line with a dedicated support team has been a big win. Whenever a question comes up, they actually respond and then keep following up until everything is sorted out which makes the whole process feel a lot more reliable. It's clear the team genuinely cares about resolving issues, not just closing tickets.

Cons

That said Cintra could tighten up the availability and timing of their ISO/SOX reporting since it doesn't always land when expected.

Pros

Tbh, the due diligence process with Cintra made everything very easy for our team and kept things running smoothly.

Cons

The onboarding took longer than I thought it would and could definitely be made faster.

Pros

The interface is really easy to use and I haven't had any issues with service interruptions.

Cons

Honestly, I haven't found anything to complain about yet.