FoxHire Reviews

“awesome customer support team

Pros

The whole staff is great at communicating and super supportive..my account manager, the HR team, operations, everyone.

Cons

Don't have anything yet that I dislike. It's been smooth sailing.

“Fast setup and no delays

Pros

Turnaround time is crazy fast. From our first chat to getting people actually set up, it happens quickly. No surprises, no delays.

Cons

None that I know of. No complaints to date at all.

“top notch customer service!

Pros

Their customer service. That's the big one. They are just awesome.

Cons

Nothing. I really think it's a great tool for what I need.

“super easy interface and back office handling

Pros

This platform has this amazingly user-friendly interface that makes everything super easy. Basically, I can help my clients hire locum or temporary staff and with FoxHire handling the back office, my candidates get all the full-service benefits that the big staffing companies offer. It's like a secret weapon. I'm even hearing that some large companies are starting to use them for how easy it is. I'm honestly impressed and can't wait to move all our temporary positions over to it. The difference in the amount of work I have to do when I use them versus when I don't is honestly comical. They save me so much time.

Cons

Hmm.. seriously there is nothing I dislike. The people are just wonderful. As a recruiter, we got a client account leader, Alex and he is always so easy to get ahold of. You can tell he genuinely wants us to be successful. He makes the whole process easy so yeah nothing to dislike here.

“Simple and reliable back-office solution

Pros

It took care of all the back-office stuff for my staffing agency and getting started was so simple. I got my own portal and my client and their candidates each got their own too. The team made sure all the documents got sent to everyone and followed up to make sure they were all signed and processed on time. I also really like that they are a reputable company. None of us, me, my clients or the candidates, ever had a single issue with getting paid on time.

Cons

I didn't have any issues while using the service. The recruiting portal is easy to use and the whole team is super responsive. Every question I had was answered promptly.

“handles details quickly

Pros

The tool just handles all the nitty-gritty details. I give them the basics and they run with it and get it done quickly even when we are up against a tight deadline.

Cons

Rarely our rep does not respond right away via email. Also the time difference can be a real bummer when we are up against tight deadlines. It might be nice if they added a late-shift staff member to help with that.

“excellent communication with minor tweaks needed

Pros

whole team's communication is fantastic. Whenever an issue pops up, it's usually resolved within the hour.

Cons

Sometimes I do have to spend a bit of time hunting around for a specific function. It is not always super obvious where the tool I need is hiding.

“amazing support ever!

Pros

Honestly just excellent customer service paired with a great product.

Cons

I honestly do not feel that there are any issues with this product.

“Best support & needs better reporting

Pros

When I have questions, the customer service is top-notch. It's also really easy to use and the cost feels fair for what you get.

Cons

Actually I think I'd like to understand the reporting a little better. I know the data is in there and I've poked around before but I could really use a little more training on it to get the most out of it.

“Leveling the playing field for small firms

Pros

product basically lets us, a small firm, play in the staffing space. It lets us compete with the "big dogs" in recruiting which is huge for us.

Cons

I don't think there is anything that comes to mind. It's been good.

“amazing service with no issues

Pros

The people at FoxHire always go above and beyond in everything they do! They always answer the phone and are genuinely there to help out however they can. The service is amazing and their platform is quick to learn and easy to use. Seriously, thank you FoxHire!

Cons

Nothing! Everything is great...the product, the team's services, the customer service is perfect. I have not run into a single issue using the portal so far.

“timely support with room for price improvement

Pros

Love the timely and proactive customer experience. If I'm ever troubleshooting a problem someone is right there to help. Having a designated Account Manager instead of just a generic "help" feature makes all the difference.

Cons

I do think the prices are a bit inflated. No other major concerns. I would like them to be a little more proactive when it comes to chasing down past due invoices from my end clients though.

“my go to tool

Pros

Their service honestly goes above and beyond what you'd normally expect.

Cons

Can not really think of anything, except maybe the $250 charge to set a company up. I get it but it's still a thing.

“Great usability

Pros

For me it's the usability of the platform and the friendly support. It just works and the people are great.

Cons

The burden of cost is a little high I won't lie. But honestly it's worth it for what I get.