Grayscale Reviews

Pros

This software makes it really convenient to send emails and reminders to techs who can jump on calls quickly.

Cons

Something that's missing is the ability to assign different times to each tech while sending the same email.

Pros

One feature I really appreciate is the ability to send bulk text messages.

Cons

A frustrating issue is that if a candidate enters their phone number incorrectly you still can't text them even after updating the number.

Pros

The direct messaging feature is great as it makes it simple to communicate without jumping between tools. It's also a solid way to keep applicant information organized so nothing slips through the cracks.

Cons

On a few occasions, the app felt a bit sluggish or had minor glitches.

Pros

I really like being able to talk with candidates in real time and the best part is that my entire team can see what's happening too.

Cons

It would be even better if the app had a "ding" or some kind of notification when new messages come in.

Pros

Using it isnt difficult and it helps us connect with a lot of candidates within a short time. The workflow makes it simple to reach out quickly and keep things moving without too much back-and-forth.

Cons

Overall it's working well but it could be improved with a more convenient way to email multiple candidates at once (a better collective/email-all option).

Pros

What I really appreciate is how well it fits into our recruiting and candidate management setup. The workflow ties in easily so I'm not constantly bouncing between tools. Using it day to day has made my role feel more functional and the texting feature is a big part of that, I'm able to message candidates every day without any hassle.

Cons

There's nothing I dislike and it covers all the tasks I need it to handle.

Pros

The texting feature feels really convenient as it's quick to use and fits naturally into day-to-day chats.

Cons

A con is that customer service can take a while to respond sometimes.

Pros

Grayscale has been a joy to work with, setup was simple and it connects with our ATS without any headaches. The built-in message templates and automated push reminders really help keep candidates engaged during the whole hiring process. It's been a major time saver for our team.

Cons

No real downsides so far and everything has worked as expected.

Pros

It feels a lot more personal than plain email when reaching out to candidates. It lets me get responses quickly between the candidate and me, without forcing me to share my own personal phone number. The scheduled texts are honestly the standout feature for me, if I don't want to forget to follow up, I can draft the message in advance and choose exactly when it should be sent. That scheduling helps ensure fewer candidates slip through the cracks.

Cons

There's a lot packed into the software but the features aren't clearly laid out for someone who's just trying to use what's in front of them. I've had to spend time digging around to find what's available and even then I relied on what coworkers had figured out more recently to learn the different options.

Pros

I enjoy being able to connect this to my Lever account. It lets me message potential candidates with the exact information they need or quickly request whatever details I'm missing. On top of that making templates and reusing them every day saves a ton of time.

Cons

Nothing stands out as something I dislike, Grayscale has been a pleasure to use and it's really convenient.

Pros

Scheduling messages is honestly the standout feature in this, it's the best part of the whole tool.

Cons

Unfortunately we've run into several system outages where texting stops entirely so we can't send or receive messages. When that happens, it becomes really difficult to keep communication flowing when we need it most.

Pros

The system is simple to use and the way it integrates smoothly with our ATS. Setup didn't take much effort and once everything connected, the workflow stayed consistent with how our team already operates.

Cons

No real complaints yet. It's still early days for me so I haven't run into any issues or limitations.

Pros

It helps a lot with communicating with candidates and keeping all conversations neatly organized in one place which makes follow-ups feel more manageable.

Cons

If you switch over to message a different candidate, the extension won't let you jump into that other candidate's profile from there so you end up having to navigate back manually.