Total 29 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

86%

4

Stars

7%

3

Stars

3%

2

Stars

0%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

RM

Rachel M.

Office Manager & HR Advisor, 500+ employees

5.0
December 2024

Solid dealership management solution

Pros

Really impressed with how user-friendly this platform is, everything from onboarding new hires to conducting performance reviews feels organized and simple. The visual design is engaging and makes navigating through different features easy. What I particularly appreciate is how customizable it is, letting us adapt the system to fit our company's specific workflow needs. The self-service functionality has been a game-changer too, since employees can easily update their own profiles without needing HR assistance. The analytics and reporting tools provide valuable insights that help us make better data-driven decisions about our workforce. It's definitely improved our overall HR processes and boosted employee engagement across the board.

Cons

One thing that could be better is how email notifications work, they show the entire shoutout message instead of just a preview. If people had to click into the platform to read the full thing, we'd probably get more engagement with comments and reactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LN

LC N.

Head of People, 500+ employees

5.0
December 2024

Excellent HRIS

Pros

I've been using this for about 6 years now starting at a previous company and honestly it just keeps improving. What began as a solid platform has evolved into this comprehensive hub that handles everything my HR team needs, from core HRIS functions to performance management, employee surveys, PTO tracking, workflow automation and even payroll integration. Without it we'd probably be juggling multiple vendors which would definitely cost more and create that dreaded software overload. The support team has always been responsive when I've reached out with questions or issues. They actually seem to listen to user feedback and implement meaningful improvements. From an admin perspective, it's incredibly simple, both for me managing things behind the scenes and for employees using it day-to-day. Setup was surprisingly quick for our organization and training new team members has been simple. The Google Calendar and Slack integrations are game-changers for me. Having time-off requests sync with calendars and getting task notifications through Slack just makes everything flow better. As someone who lives in this system daily for my HR responsibilities, it genuinely organizes my entire workflow.

Cons

The mobile app could use some work right now it's pretty basic and only handles simple stuff like vacation requests. Other than that I really can't complain about much.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SH

Sara H.

People and Culture Generalist, 500+ employees

5.0
December 2024

Essential Tool with Great Customization

Pros

The interface is really simple, everything's right where you'd expect it to be so navigating around feels natural. Our team picked it up incredibly fast with hardly any training needed. They love how easy it is to handle everyday stuff like requesting time off, checking who's available and keeping track of birthdays and work anniversaries. Integration with our existing office tools works smoothly and really boosts our overall efficiency. What I appreciate most is how customizable everything is, we can adjust features to fit exactly what we need. The development team consistently rolls out updates based on user feedback which means the platform keeps getting better and stays relevant to our evolving requirements.

Cons

Setting up the system ourselves was challenging, particularly figuring out how configuration choices would affect everything down the line. Custom data and fields were especially tricky since some changes couldn't be undone later. We didn't have access to a sandbox environment during implementation which made any adjustments after going live pretty risky. Given how complex the system has become, I really think a sandbox should be standard, we use one now and it makes such a difference for testing. New updates sometimes bring bugs along with the improvements. The support team usually fixes these issues quickly but it can still be frustrating when your workflow gets disrupted.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 500+ employees

5.0
December 2024

solid HR management solution

Pros

Interface is fantastic and incredibly user-friendly. Love the reporting features, task management, workflows and how well it integrates with other systems, really transformed our HR processes. Have to mention their customer support team too, they're super responsive and always willing to go the extra mile!

Cons

Lack of calculated fields and data validation features is a bit frustrating. I wish there was field-level permissioning instead of just category-level controls, that would give us much more flexibility. The master-slave data replication isn't instantaneous either which sometimes creates problems when we're trying to pull data from the system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

ZP

Zoi P.

People & Talent Associate, 500+ employees

5.0
December 2024

Flexible HRIS perfect for startups

Pros

I really appreciate how adaptable this platform is, it evolves with our business changes and stays current with what's actually happening on the ground even when we're constantly making adjustments. The interface is simple and simple which helps our People team provide better support to managers and their teams. Plus the playful name makes for a great icebreaker when we're showing new employees around the system.

Cons

The interface could definitely be more user-friendly as it evolves, particularly those task tables that feel a bit clunky right now. I'm hoping this improves naturally as the platform matures.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BL

Bonnie L.

People Director, 500+ employees

3.0
December 2024

Powerful features, poor execution

Pros

it offers tons of flexibility and you can customize almost everything to fit your specific needs plus there are loads of additional modules available though they dont come with the standard package.

Cons

setup is pretty DIY-focused which means if you dont know what your doing, you'll struggle to get the most out of it. We ended up hiring an outside consultant to help us navigate everything and that made a huge difference! The extra modules like Compensation and Workforce Planning feel underdeveloped compared to the rest of the platform, for instance, while most areas let you export reports with decent filters, the WFP reporting and filtering options are pretty terrible. Also, you can't even process leavers in the workforce planning module (which seems like a basic feature) and the financial reporting capabilities are lacking for what we actually need.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

6

WS

Wiebke S.

VP People, 500+ employees

5.0
December 2024

Solid dealership management solution

Pros

The platform keeps evolving with regular updates and improvements. Really appreciate the sleek, modern interface that makes navigation simple. From an employee standpoint, it's simple to use without much training needed. You get comprehensive HR functionality including staff management, onboarding processes, exit procedures, feedback surveys and performance tracking all in one place. They recently rolled out an ATS feature that works well for smaller companies with modest recruitment needs and there are some promising enhancements coming down the pipeline. Customer support has been excellent, they respond fast and are always accessible when you need help and provide really helpful tutorials.

Cons

The setup process wasn't very simple and felt quite different from other HRIS platforms I've used. I really could have used more guidance and support from customer service during implementation, the workflows were particularly tricky to configure.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

DD

Dayna D.

Head of People, 500+ employees

5.0
December 2024

Intuitive and Modern HR Solution

Pros

Its is incredibly simple and modern, our team picked it up with almost no training needed, whether they're requesting time off or completing performance reviews. Ive never seen such quick adoption from employees with any other system launch! The Microsoft Entra integration was simple to set up ourselves and whenever we've had minor hiccups, the support team responds super quickly via email. Heartcore HR has been an amazing bonus too, it's become my go-to resource for community questions, system updates and webinars.

Cons

I didnt put enough time into setting it up myself which isnt really the software's fault. The company provides great webinars and resources to help with implementation, I just didnt make the time to use them properly. Theyre actually really quick about fixing issues and making improvements so whenever I think of something I dont like, it usually gets resolved pretty fast. Honestly cant think of any real complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Diana

Renewables & Environment, 51-100 employees

More than a year

5.0
June 2024

Bob is great

Pros

This software is easy to navigate and performs its tasks efficiently. I particularly appreciate the feature that allows employees to book holidays and view their colleagues' time off.

Cons

The attendance feature occasionally fails to track time correctly when clocking in or out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10