
Hubstaff Reviews
Total 71 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars31%
4
Stars46%
3
Stars11%
2
Stars7%
1
Stars4%
Satisfaction score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Nikola
Computer Software, 500+ employees
Less than 6 months
“Great product overall!
Pros
Super easy to use, and everything's punctual. It also gives users nice options to check their activity and recent work.
Cons
There's a delay when adding tasks to the Kanban board and on the Hubstaff desktop app, which is annoying.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Hannahley
Outsourcing/ Offshoring, 51-100 employees
Less than 6 months
“It's great for time-tracking.
Pros
It's very efficient and easy to use, even for first-timers like me.
Cons
I canceled my account, but they kept charging me!
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Shlomi
Computer & Network Security, 11-50 employees
More than a year
“Excellent product!
Pros
As a manager juggling multiple projects and clients, Hubstaff has been a total game-changer. The software integrates seamlessly, has an easy interface, and makes tracking time for billing super easy. Plus, the detailed reports help me make better business decisions.
Cons
They take screenshots every 10 minutes and track idle time, which feels like a lot.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kanaka Kishore
Computer Software, 1-10 employees
Free Trial
“Great Platform, Missing Regional Support
Pros
I haven't had any issues. Everything's been smooth.
Cons
As a dedicated user of Hubstaff, I've found it to be really helpful for streamlining my time tracking and billing. But I do think there's room for improvement. Hubstaff could really benefit from adding features that follow Israeli finance laws. Since Israel has its own regulatory requirements, integrating those would make the platform a lot more appealing here.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
8
Functionality
2
Pinhas
Computer & Network Security, 11-50 employees
Less than 6 months
“Good time management software.
Pros
It's really simple to use and perfect for everyday business needs.
Cons
Customer service seems pretty greedy, and they always push for a paid plan.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Vic
Information Technology and Services, 1-10 employees
Less than 6 months
“Really great app.
Pros
The screenshots, time clock, and idle time feature are really helpful.
Cons
Managing payroll is tough with their limited options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Shahin
Computer Software, 11-50 employees
Less than a year
“Functionally, Hubstaff just didn't work for us.
Pros
After finishing the time and closing the app, I got an error saying my time wasn't saved. All the work I did was just wasted!
Cons
Adding tasks and projects, as well as editing time on the timesheet, could be better.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
6
Functionality
3
David
Computer Software, 1-10 employees
More than a year
“Hubstaff works great for our company.
Pros
It makes tracking hours for remote staff easy and helps with client billing.
Cons
My employer set this software up for remote jobs, so I had to use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anand
Computer Software, 1-10 employees
Less than a year
“not great.
Pros
It's simple to use, and the screenshot feature is great. I can easily add or remove people.
Cons
I can't control how long screenshots are kept, and there's no easy way to delete them manually. I'd love to be able to delete screenshots after each billing for security.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Shiloh
Insurance, 51-100 employees
Less than 6 months
“The app isn't stable at all.
Pros
Unfortunately, it's hard to use, and the time tracking isn't reliable. It says I abandoned my shift, even though I work overtime every day.
Cons
There are annoying pop-ups that show up when logging in, trying to get me to subscribe to additional add-ons.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
6
Functionality
2
Immaculate
Outsourcing/ Offshoring, 1-10 employees
Less than 6 months
“As a first-time user and admin, I think it's pretty good.
Pros
It's really user-friendly and easy to navigate.
Cons
Setting things up was hard, it doesn't stay signed in properly, and I can't seem to change time zones without issues.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
8
Functionality
7
Gustavo
Computer Software, 51-100 employees
More than a year
“It's good tracking software.
Pros
It works great if you want to monitor employees, but if you trust them, you don't need it. It's perfect for outsourcing, though, especially when clients want this kind of tracking.
Cons
I really don't like the advance billing because it messes up our accounting, and we have to make adjustments for the next period.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Alex
Computer Software, 11-50 employees
More than a year
“It works fine
Pros
Setting it up was super easy, even for someone who's never used time tracking software before. The reporting features were also really helpful and I could track my team's progress and see areas for improvement.
Cons
Remote deployment and maintenance are a nightmare. There are constant updates, and if you don't pay for the high-end plan, automating the installer for remote installation is super complicated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Gabriela
Financial Services, 500+ employees
Less than a year
“Hubstaff does a good job of monitoring productivity and integrating remote reports.
Pros
What I love most about this product is how it helps with remote group collaboration. It makes communication and coordination easier, and the reports are really useful for tracking employee performance, costs, and billing. The mobile app lets workers track their time and GPS location, which is perfect for remote work.
Cons
At first, its user interface felt a bit clunky and hard to navigate. It took me a while to get used to all the features and find the settings I needed.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Md Ashfak
Executive Office, 1-10 employees
Less than a year
“A great tool for time tracking.
Pros
I like the desktop app that syncs with the web version and gives me a nice summary report.
Cons
The level of monitoring, like screenshots and constant tracking of work versus personal time, can feel invasive. Plus, the subscription-based pricing is a major downside for small companies.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Yasmine
Banking, 1-10 employees
Free Trial
“Best surveillance software I've used.
Pros
Hubstaff lets you bill and monitor employees remotely, which is a huge plus.
Cons
Honestly, I didn't find anything to complain about. It's a great tool.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Ulrich
Medical Practice, 1-10 employees
Less than 6 months
“Super happy with Hubstaff.
Pros
I really like the UI of this software. It lets me easily manage and track my employees' work hours, efficiency, and productivity.
Cons
From my experience, Hubstaff doesn't really have any downsides, but the price is definitely high.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marielle
Apparel & Fashion, 500+ employees
Less than 6 months
“I'm really happy with it.
Pros
It's so easy to use, and even newbies can get the hang of it right away.
Cons
Continuous employee monitoring could be a privacy violation and a breach of trust.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chansa
Information Technology and Services, 1-10 employees
Less than a year
“It's a good product.
Pros
Customer service is good, but sometimes the responses can be a bit slow.
Cons
Sometimes it takes too long to load, but maybe that's just my internet.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Laura K.
Business Analyst , 51-100 employees
“A Good Tool but Not Without Its Limitations
Pros
Hubstaff is a good tool for managing remote teams and tracking employee productivity. The app is easy to use, and the customer service team is very helpful when it comes to understanding how the features work.
Cons
We encountered some limitations when it comes to the apps analytics capabilities. For example, we could not get detailed insights into how our team was spending their time on specific tasks or projects. This may be an issue for teams that require more in-depth reporting capabilities.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8