Total 71 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

46%

3

Stars

11%

2

Stars

7%

1

Stars

4%

Satisfaction score

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

N

Nikola

Computer Software, 500+ employees

Less than 6 months

3.0
February 2024

Great product overall!

Pros

Super easy to use, and everything's punctual. It also gives users nice options to check their activity and recent work.

Cons

There's a delay when adding tasks to the Kanban board and on the Hubstaff desktop app, which is annoying.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

H

Hannahley

Outsourcing/ Offshoring, 51-100 employees

Less than 6 months

4.0
February 2024

It's great for time-tracking.

Pros

It's very efficient and easy to use, even for first-timers like me.

Cons

I canceled my account, but they kept charging me!

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

S

Shlomi

Computer & Network Security, 11-50 employees

More than a year

4.0
February 2024

Excellent product!

Pros

As a manager juggling multiple projects and clients, Hubstaff has been a total game-changer. The software integrates seamlessly, has an easy interface, and makes tracking time for billing super easy. Plus, the detailed reports help me make better business decisions.

Cons

They take screenshots every 10 minutes and track idle time, which feels like a lot.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

KK

Kanaka Kishore

Computer Software, 1-10 employees

Free Trial

2.0
January 2024

Great Platform, Missing Regional Support

Pros

I haven't had any issues. Everything's been smooth.

Cons

As a dedicated user of Hubstaff, I've found it to be really helpful for streamlining my time tracking and billing. But I do think there's room for improvement. Hubstaff could really benefit from adding features that follow Israeli finance laws. Since Israel has its own regulatory requirements, integrating those would make the platform a lot more appealing here.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

8

Functionality

2

P

Pinhas

Computer & Network Security, 11-50 employees

Less than 6 months

5.0
January 2024

Good time management software.

Pros

It's really simple to use and perfect for everyday business needs.

Cons

Customer service seems pretty greedy, and they always push for a paid plan.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

V

Vic

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
January 2024

Really great app.

Pros

The screenshots, time clock, and idle time feature are really helpful.

Cons

Managing payroll is tough with their limited options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

S

Shahin

Computer Software, 11-50 employees

Less than a year

3.0
January 2024

Functionally, Hubstaff just didn't work for us.

Pros

After finishing the time and closing the app, I got an error saying my time wasn't saved. All the work I did was just wasted!

Cons

Adding tasks and projects, as well as editing time on the timesheet, could be better.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

6

Functionality

3

D

David

Computer Software, 1-10 employees

More than a year

4.0
December 2023

Hubstaff works great for our company.

Pros

It makes tracking hours for remote staff easy and helps with client billing.

Cons

My employer set this software up for remote jobs, so I had to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anand

Computer Software, 1-10 employees

Less than a year

4.0
December 2023

not great.

Pros

It's simple to use, and the screenshot feature is great. I can easily add or remove people.

Cons

I can't control how long screenshots are kept, and there's no easy way to delete them manually. I'd love to be able to delete screenshots after each billing for security.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Shiloh

Insurance, 51-100 employees

Less than 6 months

2.0
December 2023

The app isn't stable at all.

Pros

Unfortunately, it's hard to use, and the time tracking isn't reliable. It says I abandoned my shift, even though I work overtime every day.

Cons

There are annoying pop-ups that show up when logging in, trying to get me to subscribe to additional add-ons.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

6

Functionality

2

I

Immaculate

Outsourcing/ Offshoring, 1-10 employees

Less than 6 months

3.0
December 2023

As a first-time user and admin, I think it's pretty good.

Pros

It's really user-friendly and easy to navigate.

Cons

Setting things up was hard, it doesn't stay signed in properly, and I can't seem to change time zones without issues.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

8

Functionality

7

G

Gustavo

Computer Software, 51-100 employees

More than a year

4.0
December 2023

It's good tracking software.

Pros

It works great if you want to monitor employees, but if you trust them, you don't need it. It's perfect for outsourcing, though, especially when clients want this kind of tracking.

Cons

I really don't like the advance billing because it messes up our accounting, and we have to make adjustments for the next period.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

A

Alex

Computer Software, 11-50 employees

More than a year

4.0
November 2023

It works fine

Pros

Setting it up was super easy, even for someone who's never used time tracking software before. The reporting features were also really helpful and I could track my team's progress and see areas for improvement.

Cons

Remote deployment and maintenance are a nightmare. There are constant updates, and if you don't pay for the high-end plan, automating the installer for remote installation is super complicated.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

G

Gabriela

Financial Services, 500+ employees

Less than a year

5.0
November 2023

Hubstaff does a good job of monitoring productivity and integrating remote reports.

Pros

What I love most about this product is how it helps with remote group collaboration. It makes communication and coordination easier, and the reports are really useful for tracking employee performance, costs, and billing. The mobile app lets workers track their time and GPS location, which is perfect for remote work.

Cons

At first, its user interface felt a bit clunky and hard to navigate. It took me a while to get used to all the features and find the settings I needed.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

9

MA

Md Ashfak

Executive Office, 1-10 employees

Less than a year

4.0
November 2023

A great tool for time tracking.

Pros

I like the desktop app that syncs with the web version and gives me a nice summary report.

Cons

The level of monitoring, like screenshots and constant tracking of work versus personal time, can feel invasive. Plus, the subscription-based pricing is a major downside for small companies.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

Y

Yasmine

Banking, 1-10 employees

Free Trial

4.0
November 2023

Best surveillance software I've used.

Pros

Hubstaff lets you bill and monitor employees remotely, which is a huge plus.

Cons

Honestly, I didn't find anything to complain about. It's a great tool.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

U

Ulrich

Medical Practice, 1-10 employees

Less than 6 months

4.0
November 2023

Super happy with Hubstaff.

Pros

I really like the UI of this software. It lets me easily manage and track my employees' work hours, efficiency, and productivity.

Cons

From my experience, Hubstaff doesn't really have any downsides, but the price is definitely high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

M

Marielle

Apparel & Fashion, 500+ employees

Less than 6 months

4.0
November 2023

I'm really happy with it.

Pros

It's so easy to use, and even newbies can get the hang of it right away.

Cons

Continuous employee monitoring could be a privacy violation and a breach of trust.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Chansa

Information Technology and Services, 1-10 employees

Less than a year

4.0
November 2023

It's a good product.

Pros

Customer service is good, but sometimes the responses can be a bit slow.

Cons

Sometimes it takes too long to load, but maybe that's just my internet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

LK

Laura K.

Business Analyst , 51-100 employees

5.0
March 2023

A Good Tool but Not Without Its Limitations

Pros

Hubstaff is a good tool for managing remote teams and tracking employee productivity. The app is easy to use, and the customer service team is very helpful when it comes to understanding how the features work.

Cons

We encountered some limitations when it comes to the apps analytics capabilities. For example, we could not get detailed insights into how our team was spending their time on specific tasks or projects. This may be an issue for teams that require more in-depth reporting capabilities.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8