IceHRM Reviews

“Missing customer support and faulty attendance functionality

Pros

I like that it's a one-time purchase and I can set up multi-level leave approvals the way I need. The setup felt clear to me and I had everything configured without much confusion.

Cons

Customer support seems largely absent and I find the Punch In/Punch Out module not working properly creates real inconvenience especially since I noticed overtime hours aren't visible to indirect managers which complicates tracking.

“The best

Pros

The interfaces are user-friendly and provide direct navigation, making it a breeze to navigate through the system.

Cons

I appreciate the software's functionalities, features, and its capacity to accommodate multiple users.

“strong team management with some limitations

Pros

What I want most is one place where I can manage all my employees' activities across the team. Having everything together helps me stay on top of daily operations.

Cons

For our organization I think adopting open-source software could better meet our needs.

“easy to learn interface

Pros

Using it felt comfortable right away and I quickly noticed it comes with plenty of useful features. The layout is so simple that I can always figure out where things are without digging around or guessing.

Cons

No major problems have arisen yet though I feel adding more organization-focused features could provide real value.

“Flexible payroll and employee setup

Pros

The payroll integration stands out to me because I can adjust it for our needs. Adding a new employee and assigning them a manager role is something I can do quickly.

Cons

Generating a clean, compiled Excel export is problematic and I experience restricted access to some team members' leave requests which prevents proper approvals.

“Highly configurable HR features

Pros

I get nearly every major HR transaction feature I need and I can adjust settings however our company requires. That flexibility works well for my workflow.

Cons

More development-focused modules like a full learning and development suite would significantly enhance the platform's usefulness and I'd love to see that added.

“smooth feature navigation

Pros

Switching between features works well for me and I enjoy using the system overall. Out of all the programs I've tried I would still pick this one if I ever changed my workflow.

Cons

The interface is clean and simple to use and I find it includes most needed tools though I would welcome a free tier for very small businesses.

“Reliable for client use

Pros

Most of my clients handle the interface without trouble and I like that they keep control of their business while the system stays reliable. It gives me confidence recommending it.

Cons

Some initial learning investment is required but I tend to focus on objectives rather than setup challenges to ease adoption.

“Unconvenient payroll and reporting sections

Pros

Getting started didn't take long for me and I picked things up quickly. I also like that it's been dependable and I haven't noticed downtime during use.

Cons

Certain areas such as payroll, reports, leave submission/approval and admin hierarchy setup can feel tough and I struggle more in those sections than in the simpler parts of the system.

“Limited support and unreliable clock status

Pros

Our office reduced paperwork and clutter after we started using it. Tracking attendance and running training became easier and I feel the time-tracking feature alone makes it worth suggesting.

Cons

Customer support is limited and I wish there were additional training resources especially for setup because I notice some functions like clocked-in status online don't work reliably.

“Quick and simple setup

Pros

One big plus for me is how simple it feels to use and how quickly I got it running. I genuinely think the setup was done very well.

Cons

The support team could be improved with staff who fully understand the product and I believe having that would make troubleshooting much easier.

“limited features...

Pros

The interface works well for me and the price feels reasonable for employee-related costs. Compared to other HCM systems I've seen I feel I'm getting good value.

Cons

There are many limitations and I feel the software is less mature than competitors though I anticipate future updates might automate more manual tasks.

“Affordable with fast setup

Pros

I was surprised how many features came with such a low price. Setting everything up took me less than an hour and daily use stays uncomplicated.

Cons

Interface lacks polish compared to other HRM platforms and I think hiding unnecessary dashboard elements could reduce clutter.

“Good option for small businesses

Pros

From my experience the clean layout, affordable cost and accessibility make it a great option for small and mid-sized businesses. I'd definitely consider it when comparing tools.

Cons

A learning curve exists and I notice HR staff including myself require time to become fully proficient.

“smooth setup with helpful support

Pros

Setup went smoothly for me and running it day to day feels manageable. Customer support has also been very helpful whenever I needed assistance.

Cons

The absence of a mobile app is a notable drawback and I hope the team prioritizes developing one soon.

“Helpful organization tools

Pros

Staying organized matters for my business and I appreciate how the features help me arrange things clearly. The organization tools are easily my favorite part.

Cons

Customer Support hasn't been used much and I feel it's hard to rate fairly which is why it appears as the least-tested feature for me.

“strong core HR features

Pros

Core features like attendance, payroll and user management work great for me. Overall I feel the feature set has made my work much easier.

Cons

A built-in tax calculator, a visual refresh with customizable themes and external cloud backup options would significantly improve the platform and I would find those additions very useful.

“Premium feel for open-source software

Pros

This software's design and user interface/user experience feel remarkably high-end for an open-source project and that impressed me a lot. I also appreciated the broad selection of configurable options available throughout the product which was a major plus.

Cons

For me the only drawback is the absence of a Windows-based edition since my organization uses a Microsoft stack but I found the Linux release feasible and easy to work with as well.

“Highly customizable employee records

Pros

I really like that it comes with a wide set of options and is highly customizable. I can save employee details and pull them up quickly whenever I need them.

Cons

User interface isn't as responsive as I'd like. It also lacks features for attendance tracking and for running payroll segmented by department or location which limits its usefulness for multi-site teams.

“scales well for growing teams

Pros

We liked the price and how easy it was to tweak a few settings. We rolled this out to 20 employees originally and within a year it had expanded to 45 employees using it.

Cons

I had to spend a little time figuring out how the system works overall and I also found it can take some time to locate certain settings or options.

“Clean UI and quick employee setup

Pros

We really like how clean and feasible the GUI and overall user experience are. After just a few minutes of poking around the program the first time it's simple to begin entering our data, adding employees and sending account details to them.

Cons

Overall the UI is great but layout of the main tab could use a rethink since several functions are tucked away in different tabs and it's not easy to recall where they live unless I scroll through the entire menu to locate them.

“Beautiful and polished interface

Pros

User interface is great and my overall user experience is perfect, you guys really nailed the service and the website looks beautiful.

Cons

Interface is great but sometimes I feel backend is a bit complicated to follow as it doesn't offer anything distinctive and I sometimes struggle to read or understand its inner workings.

“Free HRMs with strong features

Pros

From my experience the Employee Management module includes a wide range of tools that for a free HRMS meet most companies' requirements.

Cons

Open-source edition restricts access to Employee History and the Audit Trail and I would love to see those capabilities included

“easy onboarding and tracking

Pros

I'm impressed with its great functionality and I find it very easy to use, the feasible design and workflow make sense, tracking applicants and time feels effortless and getting new users onboarded is fast and simple.

Cons

Interface sometimes looks dated and I feel it needs a modern refresh with fewer scattered options and more condensed sections

“customizable dashboard

Pros

using it I find the interface feasible and I've customized it to match my company's goals. the dashboard is strong and offers many helpful features.

Cons

time tracker fails to handle periods beyond a single day and I notice it cannot record overnight shifts for 24/7 operations

“Open source for local compliance

Pros

It's great that it's open-source since every country has its own laws and regulations. Being open-source lets me tweak the software to meet my local requirements.

Cons

API and development environment documentation feels weak and I find several features aren't fully defined yet

“Accessible cloud HR system

Pros

Being cloud-based and easily accessible with clear setup steps and options for further customization. I find it significantly simplifies day-to-day tasks for administrators, trainers and HR managers.

Cons

GUI could use more attention and I think a more visually engaging dashboard would better capture the interest of newer users

“simple feature navigation

Pros

Personally I find the interface really feasible to use and understand, the overall user experience is surprisingly simple and navigating through the features isn't overly complicated for me.

Cons

More customization options like detailed time-off policies, are needed and I feel an integrated applicant tracking system is urgently required

“easiest HR software used

Pros

The interface is feasible to understand and navigate and I really like how easy it is to use, it's honestly the best program I've used so far!

Cons

Report creation could be easier though I'm otherwise happy with the program and haven't experienced major issues

“Needs calendar integration

Pros

Leave updates and reporting features are great for my team. The tools included are genuinely helpful to work with and I find it very user-friendly.

Cons

Some functions feel unnecessary and I think syncing user dates with Google Calendar would simplify workflows

“Quick setup and smooth modules

Pros

I found it feasible to set up and it offers a broad selection of features that many other programs lack. I also noticed the different modules work smoothly together.

Cons

GUI feels like it could be better in parts and I notice the current color palette could benefit from a lighter, refreshed theme

“everything visible on dashboard

Pros

When I sign in having everything available on the first page really appeals to me, the interface and overall functionality feel great and feasible to use.

Cons

The app could be easier to use and I would like the ability to customize the dashboard to reduce clutter

“simple leave management tool

Pros

We chose this because we wanted a no-frills leave management system. It's affordable, feasible to use and reliably handles what we need it to.

Cons

UI feels dated and I find support slow to respond, initial setup can be lengthy and notifications need improvement

“Payroll lacks local compliance

Pros

It is easy to use and I really value the online access. The layout is well organized so everything feels feasible to complete and simple to locate when I need it.

Cons

Payroll processing and reporting are inflexible and I notice that local regulatory requirements in places like Sierra Leone and Ghana are hard to configure

“Clear layout for employee interaction

Pros

The colours and overall layout make it really easy for me to use, there are lots of different sections I can pick from and connect with my employees.

Cons

No major negatives exist and I find the system generally good overall

“Great HR tool for beginners

Pros

As someone new to the HR world I've found this software to be top of the line and almost all-inclusive. It offers a wide range of excellent features and several tools here have genuinely helped me get up to speed in areas I was unfamiliar with.

Cons

A noticeable learning curve exists and I felt setup took time though I notice operations run smoothly after initial configuration