Infor Workforce Management Reviews

“Highly configurable solution

Pros

Hands down, this is one of the most configurable solutions out there. I've seen it handle almost every labor rule without issue.

Cons

Support could focus a bit more on functional guidance as well as technical help, though our customer success manager has been very helpful.

“simple yet functional software

Pros

Working with this software has been enjoyable for me because of how simple it is to use while still offering complex functionality.

Cons

Searching for information in this tool could be improved, sometimes it takes longer than expected to find what I need.

“Visual timesheets and schedules

Pros

Timesheets and schedules are very visual, which makes it easy to understand for my employee schedules compared to similar tools.

Cons

Running this system properly takes a full team. Without enough internal support, it can be challenging which isn't this tool's fault but shows the upkeep and ongoing management needed.

“comprehensive tool for planning

Pros

This tool is packed with features. It's a comprehensive planning and optimization platform and the time and attendance functions let me manage labor performance effectively across a growing workload.

Cons

Upgrades are great but I wish they came with more documentation and tutorials. New features are useful but it takes time to implement them properly which delays the benefits.

“Difficult file switching

Pros

Managing employee files electronically has made my work so much easier.

Cons

Switching between employee files can feel tough. I usually have to go back to the home page and start over each time.

“flexible framework for multiple industries

Pros

The core product is flexible and I like that framework allows extensions to meet different customer needs across many industries.

Cons

When clients understand the product, how to configure it and align it with their business processes, the software works really well. I haven't had complaints about its capabilities.

“Quick and easy support

Pros

Getting support is quick and easy. I can reach someone without hassle and the response time is fast. They usually resolve issues or fill knowledge gaps immediately and the team is very knowledgeable.

Cons

For a mostly hourly, transient workforce, some features are still catching up. I like that each upgrade adds a lot of new features and requests we've made have appeared in later releases.

“Automatic PTO submission

Pros

I like that paid time off requests are automatically submitted when I miss time. It makes the whole process way easier and I don't have to deal with the hassle of submitting requests manually.

Cons

Editing time entries isn't as smooth as I'd like. I wish I could mass edit each day and submit the same time quickly.

“Easy pay rule customization

Pros

Customizing pay rules, even for complicated union contracts, is simple with this system. I can make configuration changes myself and the base product offers lots of features to use.

Cons

Maintaining the system requires both IT and business support and I think migrating changes into production involves many steps.