Automotive, 1-10 employees
More than a year
“Betrays trust when mistakes happen”
Pros
They seemed like the right choice...
Cons
We experienced a significant error in our payroll tax calculations, and the most frustrating part was their refusal to take responsibility for the mistake. This lack of accountability created unnecessary stress and complications for our team
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“helpful payroll support answers”
Pros
Having a direct line to ask payroll questions and get clear, quick answers has been a total game-changer for me. It takes all the guesswork out of the process and gives me so much peace of mind.
Cons
Nothing major has caused problems for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 1-10 employees
More than a year
“Payroll completion is usually quick”
Pros
Completing payroll usually only takes a few minutes for me unless something unusual comes up. When that happens, customer support is always ready to help.
Cons
I've noticed PTO records aren't always accurate which can be confusing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Law Practice, 1-10 employees
More than a year
“Easy to learn and use”
Pros
For me the system is easy to use and doesn't take long to figure out.
Cons
The time-off tracking feature didn't reconcile properly with my in-house system, causing extra work.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Religious Institutions, 11-50 employees
Less than a year
“Saves time and money”
Pros
Working with this tool has saved us a lot of time and money. They helped sort out some complex financial questions and the software itself is simple and easy to operate.
Cons
Overall, we're very happy with this software and how it functions day to day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 101-500 employees
Less than 6 months
“Not very user-friendly”
Pros
I like that all the payroll info is in one place and easy to access whenever I need it.
Cons
There are other payroll software options that feel much easier to use and I found this one isn't the most user-friendly for daily tasks.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Not Specified, N/A employees
More than a year
“Ease of use and friendly staff”
Pros
Ease of use and friendliness of the staff is what I appreciate most. Other payroll software I've used was complicated and support was hard to reach. This company and their software are completely different, staff is helpful and knowledgeable.
Cons
I've been using Evolution for over a year and haven't really run into any issues. Whenever I have a question, my dedicated representative has always been very helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 11-50 employees
Less than 6 months
“Very easy to use tool”
Pros
Using it is just easy for me.
Cons
Working with it is simple and fast which I really appreciate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
Less than 6 months
“Simple navigation throughout system”
Pros
Navigating the system is simple and I rarely run into trouble finding what I need.
Cons
So far, I haven't noticed anything negative.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 101-500 employees
More than a year
“Balances ease of use with functionality”
Pros
The software balances ease of use with great functionality which I really value.
Cons
Integrating with third-party time clock systems isn't possible which can be limiting in my opinion.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Not Specified, N/A employees
“Smooth transition between tools”
Pros
Several years ago, we switched from ADP to Inova and it turned out to be a great decision. The transition went smoothly and it has continued to run well ever since. Occasionally other payroll providers try to convince us to switch but I always tell them we're happy with Inova and not interested.
Cons
Nothing major has caused problems for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“support team is always helpful”
Pros
The team has always been easy to work with. I can call whenever needed and they're willing to help.
Cons
I honestly can't think of any cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 1-10 employees
Less than a year
“No extra software needed”
Pros
We don't use any extra software with this tool. All payroll updates or changes are handled through emails to their support group which works perfectly for us.
Cons
No cons from my side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Employee time tracker is useful”
Pros
The employee time tracker is helpful and my account manager handles everything smoothly.
Cons
There aren't any issues to report from my side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10