Insperity Reviews

“Easy to use platform

Pros

I've found the platform to be easy to use and the customer service team is always there to help me, with a dedicated account representative.

Cons

A drawback I notice is the absence of employer access and the lack of integration with third-party vendors.

“Outstanding support and solid HR tools

Pros

The payroll processing is thorough and reliable. They also provide outstanding customer support through assigned, knowledgeable representatives. The HR tools are solid and easy to use. Many clients tell me the company offers premium, Fortune 500-caliber benefits and that those benefits genuinely help when recruiting new hires and keeping current staff.

Cons

There are no downsides to this software.

“Highly recommended!

Pros

I find it very simple to manage and its interface makes tasks much easier to handle. All of the items I use are neatly organized and easy to reach so people aren't left hunting for information. The platform delivers a smooth experience with everything visible and in one place which makes managing HR tasks simple and efficient. I especially appreciate the payroll module, it's a major asset that manages pay-related processes in a clear, efficient manner. In general the clean, no-frills design significantly improves usability and overall operational performance and I personally see a lot of value in that. I'm highly inclined to recommend it and would rate it a 10 for how simple and well-organized it is.

Cons

I have no complaints.

“A bit expensive

Pros

As part of a small HR team, I try to maximize our capacity without hiring lots of extra folks

Cons

It is costly and the insurance expenses for us keep climbing.

“Convenient app and website

Pros

I'm impressed that both the mobile app and website are convenient. I can quickly locate health insurance cards and other documents. Also, they managed to secure my small business benefits that rival what bigger firms typically provide.

Cons

It bothers me that nearly every action we take, payroll included, ends up being routed through Insperity.

“Automated our HR processes

Pros

I've seen their advanced technology transform our entire HR setup into a more automated organized process, making many tasks much more efficient than before.

Cons

There are times when I find payroll functions and benefit enrollment on the site run noticeably slowly which can be frustrating when I'm trying to complete things quickly.

“Responsive team!

Pros

The platform is very easy to use and customer support reacts quickly to answer any questions I might have. I also find the employee training resources to be really helpful.

Cons

I'm frustrated that the pricing setup isn't very transparent.

“Comprehensive solution

Pros

I find this platform to be a truly complete solution. It lets me fully manage, organize and access all our employees' data in one secure, integrated place. From onboarding and records to performance and offboarding.. everything is handled within a single system making administration smooth and reliable.

Cons

The website looks horrible.. badly designed pages.

“Horrible service

Pros

We found it easy to use and the mobile app feels polished and works well.

Cons

Although I was convinced by the glowing claims about their exceptional service I've repeatedly experienced long delays in getting service requests handled. Issues with HR tasks that directly impact our payroll took months to fix and both the service team and sales reps have been largely unresponsive when I try to get updates.

“Manages all our HR tasks

Pros

For my company it really manages nearly every HR task we have. Whenever questions pop up they're reliably available and honestly it has eliminated the need for me to keep an entire internal HR department.

Cons

I've noticed occasional chat outages though they usually happen during hours when we wouldn't be using it so it's never really caused any real problems for us. That said I do wish there were more options and flexibility to customize the user homepage to better suit our team's needs.

“easy to view everything

Pros

I love how everything I need is visible at a glance, things like the time clock, benefits and the training modules are all easy to find. Those trainings have been especially helpful since my company is still fairly new.

Cons

There's definitely a learning curve at first but after I used it a couple of times I got the hang of using it and learned how to make the most of its features for my needs. Honestly it wasn't much of a complaint in the end.

“Dishonest about the features

Pros

It genuinely serves as a payroll and HR platform. The pricing for benefits wasn't too high either.

Cons

From the outset we were absolutely upfront about needing capabilities to post job openings, collect incoming applications and manage candidate screening all the way through onboarding. After a six-week back-and-forth we were finally told plainly that those features aren't part of the package. Setting them up would cost us thousands more up front plus recurring monthly fees.

“Brings all services together

Pros

One thing I really like is that the platform brings multiple services together in one unified hub.. payroll, HR, benefits, time tracking and I find it refreshingly simple to handle. Instead of switching between different tools everything I need is integrated which saves time and keeps operations running smoothly.

Cons

I'm not thrilled with how the retirement section is organized. I would like to see more tools showing projected ROI for different parts of my portfolio plus additional choices for time horizons and scenarios.

“Fails to record touches properly

Pros

I find the platform really easy to get around and find whatever I am looking for.

Cons

It doesn't track touches correctly and is missing the first line of approval system.

“mixed experience overall

Pros

I appreciated how the team consistently kept us informed about compliance matters so we never felt surprised by regulatory changes. My team didn't have any administrative headaches while they handled our HR needs and overall it was a positive working experience.

Cons

Leaving them as our PEO was a real pain and much more difficult than I expected. I ended up having to follow up repeatedly to obtain various pieces of information which got old fast. They also wouldn't let us see our employees' FSA or HSA balances when we needed those figures and that lack of access made the transition even more frustrating.

“approachable dedicated staff

Pros

One thing I really appreciated was being able to get hold of my representative immediately whenever I had questions or needed something resolved. They assign dedicated support staff and even give out direct phone numbers so I can just pick up the phone and talk instead of sending everything by email. I've noticed this level of hands-on accessibility isn't typical among other PEOs many of which push a self-service approach that keeps you working through portals or automated channels.

Cons

The service costs are mixed in with different service line items making it tough to figure out the actual cost. It's not cheap but you do get a higher level of customer service compared to other PEO providers.

“it is a complete mess

Pros

There is not a single positive thing I can think about them.

Cons

Frankly everything is a mess. Their website feels like a poorly organized tangle of pages with no logical progression to help me complete a task. When I try to call, I'm put on hold for ages. If I somehow sit through the hour-plus queue, the person who finally answers offers no useful help.

“Helps with managing timestamps

Pros

Found it really helpful for tracking timestamps across every project and it makes project management feel much more organized and methodical.

Cons

There isn't much I dislike. However I'm hoping the developers add more in-app features and customization options in upcoming updates.

“Simple to handle tool

Pros

Using this time tool is really easy for me whether I'm requesting time off or logging hours when my employer asks. I also appreciate that the platform links out to things like a 401k/IRA portfolio if I'm enrolled plus FSA/HSA accounts and community message boards along with places to upload documents (for example proof of COVID vaccination).

Cons

I understand it's meant for security but having to go through two-factor authentication and/or answer security questions every single time I access the platform gets tedious and time-consuming particularly when I just need to punch a time card, check something quickly or submit a PTO request.

“excellent for tracking pay stubs

Pros

It makes monitoring my PTO incredibly simple and it's handy for tracking pay stubs.

Cons

Wish it had more updated subviews for the items.

“Professional team

Pros

We rely on their expertise. We've got our assigned HR, payroll specialists and they've been of great help.

Cons

Onboarding process could've been more organized. Also, their TimeStar isn't very simple.

“Has all the essential features

Pros

I'm really glad we can easily reach all employee essentials like a time clock, benefits and training.

Cons

The sign-in process bugs me a bit. Especially when I'm working on the road, I'd like much better voice command integration.

“convenient to manage

Pros

All the information I need is right at hand making it easy to manage and keep track of everything.

Cons

Occasionally the app faces server errors.

“centralized solution that's easy to understand

Pros

I appreciate that the homepage contains everything I need. It displays my timesheets, lets me clock in and out and provides details on 401K and benefits. The interface is user-friendly, simple to pick up and it keeps all my data centralized and quick to locate so it's always easy to access.

Cons

So far I haven't experienced any problems with this app. It's simple to operate and I don't have difficulties when using it whatsoever.

“great for pulling timesheet reports

Pros

As an administrator I use it to pull timesheet reports and monitor paid time-off accruals easily.

Cons

Many members of my team have difficulty using the updated interface. I find it's a bit complicated for less tech-savvy people.

“Smooth setup

Pros

We save a significant amount of time because the tool clearly displays the exact timeline for each project which helps us plan and execute more efficiently. I found deployment very simple. We ran into no issues when rolling it out across our company so setup went smoothly.

Cons

I see no downsides to it and it functions perfectly

“Their team responds quickly

Pros

I appreciate their fast response when we have questions, plus an easy to use website that monitors everything for our team from vacation and sick time to pay, compensation details and training records.

Cons

Nothing to complain about. The features are so good that you keep exploring them.

“simple to get the hang of

Pros

Its quite simple to pick up and use. I like that it lets me export PDFs which include clickable links to the charts.

Cons

The zoom control being tied to the scroll wheel is annoying and often leads to accidental magnification when I'm trying to scroll.