IRIS HR Professional Reviews

Pros

The whole experience was terrible from start to finish.

Cons

I've been with Iris for over 20 years and in the past a quick phone call would get a query sorted out. These days, I get email tickets saying an issue is resolved, even though nobody has contacted me. Prices go up every year, often by over 10%. This year I looked at other providers and requested a renewal quote by Monday, giving more than a week's notice because I had a follow-up with a competitor then. I was told it would arrive on time but it never did. Instead, I got a generic 'do not reply' email saying the case had been resolved, no phone call or direct email. It feels as if they no longer want my business. Customer service is appalling and I've always been suspicious of companies that don't display their prices anywhere.

Pros

I have to give credit where it is due because their support team did resolve the problems I was dealing with.

Cons

I had trouble understanding the Asian accent.

Pros

According to me I have nothing positive to say about the product.

Cons

Readings and feedback are often inaccurate. It asks you to do things, then says it isn't ready and seems to miss quite a bit.

Pros

Our executive explained the software clearly and cleared up all our doubts.

Cons

can't say anything bad about it!

Pros

Monica from Iris support was especially helpful and went the extra mile to get the issue resolved.

Cons

no problems :)

Pros

If you need a system that handles the fundamentals at a really great price, IRIS is definitely the way to go. But if you are after something with more advanced capabilities, I would say this might not be the best fit.

Cons

The platform feels pretty limited in a lot of ways especially when it comes to running and customizing reports.