“Payroll errors caused costly disruptions”

Pros

They act as an international EOR and I found payroll and benefits management for remote employees across multiple countries much more centralized but that's all the good I can say..

Cons

They committed multiple employment law violations and I find the repeated payroll errors caused serious disruption and extra costs for our business.

“They charged before onboarding began”

Pros

I really can't say much because Thematic began charging us before the onboarding process even started, which left a poor first impression.

Cons

There have been no clear answers or resolutions so far. In short I did not like it at all!

“Better avoid it and look elsewhere”

Pros

I cant think of anything. There is nothing good about this product as it does not perform well in any area.

Cons

They consistently got the payments wrong, creating liabilities for the employees,and then refused to fix anything. We were passed from one employee to another, none of whom knew what they were doing yet they all promised to help. We spent over 100 hours trying to get things working correctly. When we tried to leave, they refused to return our deposit. In the end we had to involve lawyers to get the money they took back.

“Slow service and confusing responses”

Pros

I am not sure what I like most about it since my experience with it has been terrible.

Cons

Their customer service is extremely slow. Once I inquired about my pay for a freelance contract and a rep told me I had not started yet so I would not be paid, which was incorrect because my pay was already being processed. Another time I asked about adding dependents to my insurance and it took them a week to respond with no useful information. I was simply told to send an approval to add dependents, which was the exact question I asked.

“User-friendly but weak support”

Pros

The software is user-friendly although some features seem to not function as I expected.

Cons

Well the response from customer support is very slow.

“Stress-free accounting tool”

Pros

I really like this software for accounting. It saves me time, keeps everything clear and makes financial work feel stress-free.

Cons

No complaints as it's a really good app.

“exceptional service and great features”

Pros

Multiplier offers exceptional customer service and provides a wide range of features that continue to expand.

Cons

There is nothing negative to mention. It is continuously adding features to help our business grow and manage our team more effectively, plus they offer excellent customer support.

“Simple steps, responsive team”

Pros

It is simple to use and implement. The steps are also clear and most importantly, the team is very responsive and quick to assist.

Cons

No additional comments to add here.

“Legally hire globally with full benefits”

Pros

Working in a virtual team I've found this tool allows me to legally employ people with full local benefits on a long-term basis across different countries. It handles all the complex compliance and payroll details so I can focus on building my team instead of navigating international employment laws.

Cons

Upfront payment is substantial and I find the monthly fees add ongoing expense.

“feasible interface and excellent support”

Pros

Customer service is excellent and I find the interface very convenient and easy to navigate.

Cons

There was back-and-forth with customer service and I find some policy clarifications could be smoother.

“Fast onboarding and simple process”

Pros

The quick turnaround and responsiveness really impress me as every request is handled almost immediately. I also find onboarding talent incredibly simple with zero hiccups along the way. It makes bringing new people on board feel effortless and stress-free.

Cons

This platform is strong and I find its features promising for future updates.

“efficient for scaling APAC teams”

Pros

Building distributed teams across the APAC region is simple and I find the platform very efficient for scaling quickly.

Cons

I haven't noticed any cons and I find the platform overall very reliable.

“Reliable global hiring”

Pros

The employment solution is reliable and I find it handles global hiring without needing to set up separate entities.

Cons

Self-service capabilities are still improving and I find the customer support team exceptionally helpful and responsive.

“speeds up employment processes”

Pros

Onboarding talent rapidly has been easy and I find the platform speeds up employment processes considerably.

Cons

No issues so far and I find the product enjoyable and easy to use.

“Remote hiring in Vietnam/Indonesia is easy”

Pros

Employees in Vietnam and Indonesia were onboarded effortlessly and I find remote hiring feasible and hassle-free.

Cons

Nothing negative comes to mind and I find the platform highly functional.

“Detailed, prompt support”

Pros

Responses from the team are detailed and prompt and I find their support highly dependable.

Cons

We haven't found any drawbacks and I find the platform remarkable and evolving.

“makes hiring in India simple!!”

Pros

it provided the exact solution I needed and I find hiring talent in India much easier with their platform.

Cons

No cons reported and I find the system works well for our current needs.

“Flexible service, adapts to use cases”

Pros

Customer service is flexible and I find the platform adapts well to our specific use cases, covering all countries and payment types.

Cons

The cost could be more competitive and I find the per-transaction pricing a bit steep.

“overall smooth experience”

Pros

Full-time employee onboarding is quick and I find support from Piyush Shekhar particularly helpful.

Cons

No issues observed and I find our experience with this tool smooth so far.

“User-friendly, easy contract downloads”

Pros

Support is unmatched and I find the platform very user-friendly, with draft contracts easy to download whenever needed.

Cons

Continuous improvements are evident and I find the updates add real value.