
NannyPay Reviews
Total 6 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars17%
3
Stars33%
2
Stars0%
1
Stars17%
Satisfaction score
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Kelly S.
Staffing and Recruiting, 11-50 employees
Less than a year
“affordable and simple navigation
Pros
It is affordable, simple to navigate and has no extra fees. Calculating taxes is also not a problem and I can easily print all my tax forms.
Cons
We didn't need direct deposit, so it wasn't an issue but I can see how not having that option could bother someone who relies on bank transfers.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Brittany M.
Individual & Family Services, 1-10 employees
More than a year
“Incredibly confusing and unhelpful service
Pros
It was incredibly confusing and unhelpful. It misled me into thinking I could handle everything on my own, offering almost no useful guidance. About a year later, I got a $3,000 bill from the IRS. I'll never use this service again.
Cons
This was honestly awful. I am done with it and wouldn't recommend it to anyone.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Erin P.
Staffing and Recruiting, 1-10 employees
Less than a year
“Did what i needed but clunky
Pros
It did what I needed but I have since found much better options online.
Cons
The interface is clunky, outdated and unfriendly and there's almost no support.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Adrienne K.
Media Production, 101-500 employees
Less than a year
“Far cheaper than competitors
Pros
it is far cheaper than most payroll services I mean just a fraction of what competitors charge. It also lets me print completed W-2 and Schedule H forms ready to sign and send to my CPA.
Cons
Setting up my account took some time at first but once I got used to it, I found it quite user friendly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Kristin F.
Marketing and Advertising, 1-10 employees
Less than a year
“excellent price with clear guidance
Pros
The price is excellent and very affordable. As a first-time household employer, I liked their clear step-by-step guidance through the whole process.
Cons
It's a DIY service, so you have to set up your account initially. After that, it's really easy.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Leslie M.
Not Specified, N/A employees
More than a year
“Most affordable but thin on guidance
Pros
I chose this because it was the most affordable option for paying a household employee and submitting the required forms and taxes. It works and handles the essentials, though the visual design feels dated and the interface could be improved.
Cons
The setup and ongoing reporting information is pretty thin and not very helpful. Without clear explanations in the app, on the website or in the help section, I am often unsure everything is accurate, so I have my accountant double-check it all when I file my yearly taxes.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
3
Functionality
5