Total 6 reviews

3.5

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

17%

3

Stars

33%

2

Stars

0%

1

Stars

17%

Satisfaction score

Ease of use

5

Value for money

6

Customer Support

5

Functionality

5

KS

Kelly S.

Staffing and Recruiting, 11-50 employees

Less than a year

5.0
April 2025

affordable and simple navigation

Pros

It is affordable, simple to navigate and has no extra fees. Calculating taxes is also not a problem and I can easily print all my tax forms.

Cons

We didn't need direct deposit, so it wasn't an issue but I can see how not having that option could bother someone who relies on bank transfers.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

BM

Brittany M.

Individual & Family Services, 1-10 employees

More than a year

1.0
October 2023

Incredibly confusing and unhelpful service

Pros

It was incredibly confusing and unhelpful. It misled me into thinking I could handle everything on my own, offering almost no useful guidance. About a year later, I got a $3,000 bill from the IRS. I'll never use this service again.

Cons

This was honestly awful. I am done with it and wouldn't recommend it to anyone.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

1

Functionality

1

EP

Erin P.

Staffing and Recruiting, 1-10 employees

Less than a year

3.0
November 2019

Did what i needed but clunky

Pros

It did what I needed but I have since found much better options online.

Cons

The interface is clunky, outdated and unfriendly and there's almost no support.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

2

AK

Adrienne K.

Media Production, 101-500 employees

Less than a year

4.0
August 2019

Far cheaper than competitors

Pros

it is far cheaper than most payroll services I mean just a fraction of what competitors charge. It also lets me print completed W-2 and Schedule H forms ready to sign and send to my CPA.

Cons

Setting up my account took some time at first but once I got used to it, I found it quite user friendly.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

KF

Kristin F.

Marketing and Advertising, 1-10 employees

Less than a year

5.0
December 2018

excellent price with clear guidance

Pros

The price is excellent and very affordable. As a first-time household employer, I liked their clear step-by-step guidance through the whole process.

Cons

It's a DIY service, so you have to set up your account initially. After that, it's really easy.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

LM

Leslie M.

Not Specified, N/A employees

More than a year

3.0
April 2018

Most affordable but thin on guidance

Pros

I chose this because it was the most affordable option for paying a household employee and submitting the required forms and taxes. It works and handles the essentials, though the visual design feels dated and the interface could be improved.

Cons

The setup and ongoing reporting information is pretty thin and not very helpful. Without clear explanations in the app, on the website or in the help section, I am often unsure everything is accurate, so I have my accountant double-check it all when I file my yearly taxes.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

3

Functionality

5