Neocase Reviews

“An all-in-one tool

Pros

It brings all essential HR processes and guidance into one centralized system streamlining management and improving efficiency.

Cons

As an admin it takes some time to get the hang of doing certain things and sometimes the system runs a bit slower than we'd like.

“Fits our organization's size perfectly

Pros

I really like the support team and their willingness to help with questions and upcoming offerings. Also I value the time and effort they have invested in improving the portal's usability.

Cons

The setup can be a bit tricky to learn especially considering the layers of components that need to connect to make the system work the way we want it to.

“A lifesaver for customer-facing work

Pros

I work with customers a lot and this software really helps. It's simple but still handles all kinds of situations without feeling complicated. Setting it up was way easier than other tools I've tried and it connects to Workday without any issue.

Cons

Sometimes issues get sent to their cloud team and they are not very quick to respond. We've also run into problems during upgrades.

“Small company achieving great things

Pros

Neocase works excellently as a case management tool offering wide range of customization options. As a large healthcare organization scalability and reliability were very important for us and this tool provided just that. It was easy for our team to independently build and configure new processes.

Cons

Not a complaint but we have not had the chance to explore the real-time integration with Workday yet.

“Good but lacking in a few areas

Pros

It is easy to configure and update which makes management simple and hassle-free.

Cons

There is a lack of reporting capabilities and the history of the knowledge base is lost when changes are made. Also the search functionality in the colleague portal is also lacking. One of the biggest challenges we face is getting information from it. Plus the survey functionality is too basic.

“Performs well for a fair price

Pros

It is simple to use and maintain and from what I understand. Also it ion the more affordable side for HR systems. The people I work with are also great.

Cons

We occasionally face issues with upgrades causing problems and the cloud services team can be non-responsive.

“Increases efficiency and precision

Pros

We implemented Neocase to automate several manual processes that were previously handled through a shared email inbox. It helped us systematize and track all workstreams significantly improving efficiency and accuracy. This system allowed us to scale with the business and manage employee productivity. Plus it specifically helped streamline our employee change crossboarding processes making things more efficient for both our HR team and HR Business Partners. Additionally it made tracking and managing employee questions much more effective and the reporting on our teams productivity was very helpful.

Cons

It is a very complex system. It can do almost anything but you need to understand how to configure it properly. Though it is not necessarily a downside but there is a steep learning curve to fully understand the system which is necessary for effective troubleshooting and automation.

“Their support team deserves appreciation

Pros

It is easy to build smart forms in a short amount of time. The application is smooth for both users and agents and the support service is great as Neocase's team addresses our reported issues quickly.

Cons

We should have access to yearly refresher training for admins as part of the contract. Since many updates and new features are released throughout the year this would keep system admins up to date with the latest offerings, allowing them to communicate new capabilities to their teams

“Hr's crucial ally!

Pros

As someone in HR, I can say this software has been crucial for us. It makes sure every employee, in every department can access what they need and knows exactly what goals they are working towards.

Cons

It did solve most of our department's problems but working with employee data and pay scales took more time and effort than I expected.

“Clean dashboard...zero complaints

Pros

What I like best is the dashboard, it's clean and easy on the eyes and the features actually make sense. No clutter, just what I need.

Cons

Nothing bad to report so far. If that changes, I'll update this.

“User-friendly and packed with features

Pros

The app is very user-friendly and packed with really useful features. I can use it easily and get things done without issue.

Cons

Nothing really to complain about so far, it's been a good software for our HR and finance teams.

“The best tool!!!

Pros

Honestly this is the best tool I've used so far, it totally matches what I was hoping for. It's awesome for managing my team and even works great with trainees.

Cons

I haven't had any bad experiences or run into terrible features with this product. I actually managed to cut our recruiting costs and smooth out our operations with it.

“Boosts productivity with minor selection quirk

Pros

It has been really helpful for keeping track of my workload and staying organized. It fits right into how we work and cuts down so much on manual tasks. Plus the interface is outstanding, smooth and easy to use.

Cons

Sometimes when I create a bunch of cases, I can't select them all at once, I have to do it one by one which can take time. Other than that, there is not anything I really dislike.

“reduces manual work

Pros

It's cut down our manual work for employee processes by a ton and the user interface is excellent. Everything just flows.

Cons

Updating employee salaries is not as smooth as I'd like and getting it integrated was pretty complicated.

“Keeps me organized!

Pros

I love being able to track and organize the work and issues that come in and it keeps me from feeling overwhelmed.

Cons

If you need to create multiple cases, there's no way to select and do them all together, you have to go one by one and that can be slow.

“good trial run was ruined by payroll mistakes

Pros

We tried it on a trial basis while looking for new onboarding and HRIS options. It helped align a lot of our HR tasks and made things more efficient.

Cons

The biggest challenge for us was trying to integrate it with our payroll system and it caused errors in a lot of our employee profiles.

“Organized and smooth yet sometimes slow

Pros

Its very organized, everything is well laid out and explained. Running reports from any case in the system is very smooth.

Cons

It can be slow sometimes and I've noticed certain functions get misrouted.