Last Updated
Overview
Neocase streamlines HR administrative tasks through service delivery, case management, and employee interactions. It is particularly suited for medium to large enterprises looking to improve employee support and standardize processes. While the initial configuration may require time, the platform scales effectively and offers robust core HR capabilities.
Overall Rating
Based on 17 users reviews
4.4
Rating Distribution
Positive
88%
Neutral
12%
Negative
0%
Starting Price
Custom
Neocase Specifications
- Employee Information Management
- Recruitment And Applicant Tracking
- Performance Management
- Attendance And Time Tracking
What Is Neocase?
Neocase is a comprehensive cloud-based human resources (HR) software that automates, simplifies, and improves core HR processes. Its modular system, designed for shared services centers (SSCs), streamlines operations to boost efficiency and automate workflows.
Additionally, employee productivity is further increased through seamless integration with the human resources integrated system (HRIS) and tools for analysis and performance management. The platform is ideal for large organizations and service centers seeking to automate their HR processes and boost performance with AI-driven insights.
Neocase Pricing
Neocase offers customized pricing plans tailored to your specific business needs.
Neocase Integrations
Neocase software integrates with a variety of platforms to ensure seamless HR operations. Some of its key integrations include:
- Workday
- Cegid/Talentsoft
- SAP SuccessFactors
- Sopra HR
- The Access Group
- Docusign Software
- AdobeSign
Who Is Neocase For?
Neocase serves a wide range of industries, with a particular focus on large and mid-sized organizations with complex HR needs. Key sectors include:
- Financial services
- Healthcare
- Manufacturing
- Retail
- Energy and utilities
- Public sector
- Transportation and automotive
Is Neocase Right For You?
Neocase offers a highly scalable and secure HR platform designed to grow with your organization. Its cloud-based architecture supports increased user loads and extended functionality without performance loss. Security is ensured through compliance with data protection regulations, such as the General Data Protection Regulations (GDPR) and secure document management. Its trusted Microsoft partnership further validates its reliability for scalable HR management.
Still unsure if Neocase is the right fit for your business? Contact our support team at (661) 384-7070 for personalized assistance.
Neocase Features
Employee Self-Service Portal
Neocase’s ‘Self-service Portal’ provides a centralized, branded hub for employees and managers to access HR services and information. It offers secure, multilingual access from any device, empowering employees to independently manage requests and track HR interactions, which reduces direct HR inquiries and optimizes budget allocation.
HR Case And Knowledge Management
This module offers efficient HR request processing with collaborative case management, configurable service level agreements (SLAs), and intelligent auto-routing. An AI-powered smart knowledge base delivers tailored answers, significantly improving Tier 0 resolution. AI-enhanced query handling and automatic translation boost HR productivity and SLA compliance.
Business Process Automation (BPM)
Neocase's BPM module enables HR to digitize and automate repetitive processes using a user-friendly, no-code editor. It streamlines workflows for tasks such as onboarding and leave management, reducing manual effort and minimizing errors. It accelerates process execution for both HR and employees.
Employee Document Management (EDM)
The EDM module provides secure storage, automated generation, and efficient management of HR documents. It supports effortless document submission, AI-powered data extraction, and document centralization for 100% compliance with sensitive data. Enhanced efficiency is achieved through integrated document validation, e-signatures (compliant with eIDAS), and configurable approval processes.
HR Reports And Analytics
Neocase provides immediate, data-driven insights with real-time dashboards for HR performance monitoring and case prioritization. It includes over 50 pre-configured service reports and 34 key performance indicators (KPIs), plus a custom reporting tool for tailored analysis. Advanced BI tools, including Power BI and Excel integration, further enhance decision-making.
Finance Extension
The ‘Finance Extension’ enhances the efficiency of finance operations within shared service centers. It streamlines financial processes and supplier relationships through a dedicated supplier portal, finance process automation, finance helpdesk, integrated SLA management, and a finance-specific knowledge base. It leverages business analytics and Neocase Connect to facilitate seamless data flow, aiming to enhance service compliance and reduce costs.
Pros And Cons of Neocase
Pros
Helps HR manage the workforce across all departments effectively
Easily run a report from any driven case that operates through a system
Reduces the manual intervention for employee processes
Cons
Difficult to integrate the software into payroll systems
Much time is spent fixing errors, like adding non-system users
Neocase Reviews
Total 17 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars47%
4
Stars41%
3
Stars12%
2
Stars0%
1
Stars0%
Share your experience
Medical Devices, 500+ employees
More than a year
“Fits our organization's size perfectly”
Pros
I really like the support team and their willingness to help with questions and upcoming offerings. Also I value the time and effort they have invested in improving the portal's usability.
Cons
The setup can be a bit tricky to learn especially considering the layers of components that need to connect to make the system work the way we want it to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Pharmaceuticals, 500+ employees
Less than a year
“An all-in-one tool”
Pros
It brings all essential HR processes and guidance into one centralized system streamlining management and improving efficiency.
Cons
As an admin it takes some time to get the hang of doing certain things and sometimes the system runs a bit slower than we'd like.
Rating Distribution
Ease of use
5
Value for money
10
Customer Support
10
Functionality
9
Law Practice, 11-50 employees
“A lifesaver for customer-facing work”
Pros
I work with customers a lot and this software really helps. It's simple but still handles all kinds of situations without feeling complicated. Setting it up was way easier than other tools I've tried and it connects to Workday without any issue.
Cons
Sometimes issues get sent to their cloud team and they are not very quick to respond. We've also run into problems during upgrades.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Frequently Asked Questions
What level of support does Neocase offer?
Neocase provides comprehensive support through tiered NeoCare plans (Starter, Advanced, Advanced+), offering varying levels of customer success management, training (Neocase Academy), product insights, and dedicated consulting hours, tailored to client needs.
What other apps does Neocase integrate with?
Neocase software integrates seamlessly with leading HRIS, payroll, and enterprise applications, including Workday, SAP SuccessFactors, Microsoft Teams, and Salesforce, as well as e-signature solutions such as DocuSign and Adobe Sign, through its open API architecture.
Who are the typical users of Neocase?
Neocase serves a variety of industries, with a focus on large and mid-sized companies that have complex HR service delivery needs. Specifically, Neocase serves customers in the automotive, security, and financial Services.
What types of pricing plans does Neocase offer?
Neocase provides customized pricing plans tailored to individual organizational needs. Contact us for a personalized Neocase cost estimate.
Does Neocase offer an API?
Yes, Neocase offers comprehensive APIs including REST APIs, BI VNext APIs, and Authentication APIs.
Does Neocase have a mobile app?
Yes, Neocase HR provides a mobile application.