Translation and Localization, 1-10 employees
Less than a year
“Amazing software”
Pros
Payroll is never late even on holidays which is a huge plus.
Cons
It can be a real struggle downloading documents like tax forms.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Legal Services, 1-10 employees
Less than a year
“Easy and time effective tool”
Pros
Everything I need is easy to find and access and that saves me time.
Cons
Nothing to dislike about Openforce. Its very good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Logistics and Supply Chain, 51-100 employees
More than a year
“A very handy platform”
Pros
I love being able to visit the site anytime I need to check something.
Cons
They always say the information is up to date but its usually about a year behind.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
9
Biotechnology, 500+ employees
More than a year
“Pleasure to work with”
Pros
The Openforce team is great , they work v hard to meet our needs and we are really happy with our partnership with them.
Cons
More adaptability and ease is needed when it comes to generating reports.
Rating Distribution
Ease of use
4
Value for money
8
Customer Support
10
Functionality
6
Transportation/ Trucking/ Railroad, 11-50 employees
More than a year
“Standardizing Onboarding Processes”
Pros
Everything is already set up and to put it simply their support is excellent.
Cons
At times it feels like changes take a bit longer than I expected.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Logistics and Supply Chain, 1-10 employees
Less than a year
“Openforce is Up to the Task”
Pros
I find it easy to use and I really appreciate the helpful payment notifications.
Cons
It would be awesome if there was an app to use instead of just the website.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Retail, 51-100 employees
Less than a year
“Payroll management made simple”
Pros
The platform is simple to use and the clear graphics make tracking my pay really easy.
Cons
I really have no complaints, I honestly think this is a great product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Logistics and Supply Chain, 51-100 employees
More than a year
“Good experience overall”
Pros
I get weekly pay statements on time and theyre updated consistently which is great.
Cons
The site isnt very easy to use for everyone.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Consumer Services, 500+ employees
More than a year
“Excellent product”
Pros
I really like being able to see invoicing, it helps me know exactly what Im making.
Cons
The invoicing process can be a bit slow at times but other than that I dont have any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Transportation/ Trucking/ Railroad, 1-10 employees
More than a year
“instrumental to our business operations.”
Pros
Openforce has been a huge asset to our business. They've consistently gone above and beyond in recruiting, training, compliance and payment processing plus their recruitment process is highly efficient and they do an amazing job finding skilled delivery partners that fit perfectly with our business goals. This has greatly improved the quality of our delivery network and boosted customer satisfaction. As for compliance, Openforce has made sure we stay fully compliant with all regulations easing a huge burden off our shoulders and allowing us to focus on growing the business. They've also streamlined our payment processing system ensuring that payments are always timely and accurate which has built trust and a positive relationship with our delivery partners.
Cons
I honestly can't think of anything negative. They've been consistent in delivering what they promised.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/ Trucking/ Railroad, 1-10 employees
More than a year
“Reliable partner in our business”
Pros
This platform has been a true partner for us. They took on few of the most important tasks in the business ie onboarding contractors, managing contractors, and handling settlements and all of this was essential for launching our business.
Cons
I dont have any real complaints. Its an essential tool that we need and rely on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/ Trucking/ Railroad, 101-500 employees
More than a year
“Brilliant team and great Support”
Pros
It is super easy to use and their customer service and back office teams are always a pleasure to work with. Besides that they are always willing to go the extra mile to help us or our contractors. The platform also makes it super convenient to store contracts and contractor documents. I've worked with several teams at Openforce and theyve all been amazing. They are helpful, courteous and always resolve any questions or concerns I have.
Cons
The only issue I have is that sometimes when contractors call customer service, they get different information than what I told them. They call again and the next agent gives them different details. It seems like the inconsistency in agents might not always give us the correct information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10