Patriot Payroll Reviews

Pros

The portal is super easy to use and the staff is always helpful and responds to emails in a timely manner.

Cons

NO CONS RIGHT NOW! I seriously have nothing but good things to say about them and the level of service I've gotten.

Pros

Its just easy to use and makes the whole process easy. Managing employees, handling tax calculations and setting up direct deposits are all simple. Customer support is quick and helpful and for a small business, it's a really good value.

Cons

The only thing I have run into are a few minor bugs here and there. Sometimes updates lag a bit or a page loads slowly which can be annoying but nothing major.

Pros

I love that it's a cost-effective service for my small business. Every time I have reached out to customer service, they have been super easy to deal with and respond really fast. Running payroll takes no time at all. I also really love the time card feature with the geolocation option.

Cons

I honestly can't think of a single thing. I use the full-service payroll and it's been smooth sailing the whole time.

Pros

It's so user-friendly. I can pull reports instantly and they are always accurate. I almost never have issues with the software and customer support is always there if I need them. We get excellent support, plain and simple.

Cons

It's missing a spot to enter an employee's job title or to keep a history of their salary increases and decreases over time.

Pros

Our small church uses itl and it's been a wonderful experience. It's saved us a ton of precious budget money, plus it was really easy for our Finance person to learn. Our employees love having their own portal to see their info and update their withholdings or direct deposit. It works great for both our salaried staff and our hourly preschool teachers. Onboarding is quick and easy too, with links to send employees so they can fill out their own paperwork.

Cons

The one thing that's missing for us is a simple visual cue like a checkbox or an icon, that says "Payroll is Complete." Since one person enters the hours and another logs in to approve, it would be a great way to confirm everything is finished.

Pros

Working with the team at Patriot has been a wonderful experience. They are responsive and always available when I call.

Cons

Making changes to payroll is more challenging compared to my previous service.

Pros

Everything about the concept works really well for me and it has been very useful for finding the leads I need to grow the business.

Cons

Something that could be improved is offering smaller pricing plans for very small companies or individual users. For example, my colleague and I are the only ones who need to search for marketing contacts and since we only do a few searches a day, we can't use up all the credits even if they roll over from month to month.