Payactiv Reviews

Pros

Getting an employee set up with this can sometimes bring questions but whenever an issue comes up, I get helpful support quickly. I handle payroll for 17 communities at a large senior living company so questions come up often. Their support team has reliably answered both my questions and my employees' questions. I also manage our Payactiv Visa Pay Card program and I can usually get an issue resolved within a few hours. Customer support has always been excellent. Ricky, Justin, Albert and Ray are a few of their staff members who have helped me. I would recommend it to any company looking to partner with a provider that gives employees the chance to access their money before payday!

Cons

Bank returns for Visa Pay Cards take longer to process than I expect.

Pros

Account managers are very friendly and helpful and employees can also access a strong range of resources through the platform.

Cons

We weren't told about a couple of events that happened after go-live, including when an employee wanted to use the savings feature and chose 100%. The DD account in UKG then automatically switched to inactive which caused confusion.

Pros

It removes the guesswork from payroll deductions and keeps track of my 401k balance. Being able to get part of my paycheck early is a helpful benefit especially for bills and unexpected emergencies. Accessing money each day as I earn it also eases financial stress. Getting everything set up was simple and quick.

Cons

Some perks come with limits or rely on credit-based programs. Since these services are offered through payroll, personal loan eligibility could be based only on payroll and time on the job. Employees get little benefit from these services when they can't use them or qualify for approval.

Pros

This gives me flexibility so I can keep up with payments. Making payments on time helps build my credit and I appreciate the extra tools for managing my money better.

Cons

I'm disappointed they removed the program that let me take out a longer-term loan. That was the only part I didn't like.

Pros

I appreciate how simple the interface is, along with being able to access my money and receive pay two days early. Getting those funds sooner lets me take care of bills and using part of a future paycheck is helpful when additional bills or other things need attention. Setting up the app and getting started was easy too.

Cons

Nothing in particular as I've enjoyed using the app.

Pros

If money gets tight, I can request part of my paycheck ahead of payday whenever I need it.

Cons

A fee is charged when they send the money to me.

Pros

Having it there for me when I need it most, before my paycheck actually arrives, is something I really value. It's user-friendly and easy to understand so getting set up is simple. I use it whenever I come up short and it's very helpful if an emergency comes up.

Cons

Everything works well and I have no complaints.

Pros

Accessing my earned wages is convenient and reliable. It really helps me out when money gets tight.

Cons

I get frustrated when I can't access my earned wages over the weekend before payday. Remembering to check my accounts on Thursday is hard and by Friday morning, it's already frozen.

Pros

Using this for bill payments is useful particularly when something is due that week since I can take care of it immediately. It helps me keep my bills on schedule which I appreciate. I also like being able to pick the amount of money I need each time. The service works well for me and I really enjoy using it. Getting started was simple too, with no difficulty setting things up.

Cons

Theres nothing negative to point out for this tool.

Pros

Unfortunately, the service does not live up to the initial promises made during the signup process.

Cons

This company has been a complete disappointment from top to bottom. They refuse to manually update hours, even when I offer to provide the necessary information. I've gone an entire week without any resolution.

Pros

I appreciate the fact that instead of resorting to borrowing money to get by until the next paycheck, this software simply deducts it directly from my check. It's reassuring to know that it's there as a financial safety net in case unexpected expenses arise.

Cons

It's inconvenient that I have to remember to clock in and out on the app. Sometimes I forget, and then I'm unable to submit my work hours for employer approval. I would expect the employer-sponsored app to automatically update and share employees' time cards with PayActive.

Pros

PayActiv seamlessly integrates with my Paychex payroll system. It allows early access to earnings for all my staff members, and the setup process was relatively straightforward.

Cons

Administering the software wasn't the most straightforward process. Most user-facing administrative tasks, such as address changes, banking updates, password resets, and incorrect earnings reporting, had to be handled by PayActiv. This resulted in frustration among my staff members, who expected me to assist them.